CITI to Axis Migration: Citi Rewards CC Annual Fee issue

[lightwaves]

Hello Community,

My Citi Rewards card has been migrated to Axis Rewards CC. And my CITI card was LTF and I’ve a written email proof for the same .

However, I received an email from Axis which says that my Axis CC has the same fees as that of Citi and the fees will be waived off based on spend criteria.

But I’ve seen on this community in the past that some users who have this card as LTF, they got same email where it was mentioned that their Axis card also would remain LTF.

How should I deal with this issue? I do not want to pay the annual fees for this card. I have kept this card so far because it’s LTF.

Any ideas to tackle Axis folks?

Thanks

 

[Tarun239]

Annual fees remains same means, if it was ltf, it would remain so, even I have ltf citi rewards which got converted into axis rewards , it should be ltf, nothing to worry.

 

[lightwaves]

Annual fees remains same means, if it was ltf, it would remain so, even I have ltf citi rewards which got converted into axis rewards , it should be ltf, nothing to worry.

But I’ve seen on this community in the past that some users who have this card as LTF, they got same email where it was mentioned that their Axis card also would remain LTF.

As I mentioned above and highlighted in the picture, in some old post I’ve seen that some users have received exact email where the highlighted part says it will remain LTF. Hence the worry.

Did you also get same email? Can you check what’s the highlighted part in your email?

 

[Riya]

Hello Community,

My Citi Rewards card has been migrated to Axis Rewards CC. And my CITI card was LTF and I’ve a written email proof for the same .

However, I received an email from Axis which says that my Axis CC has the same fees as that of Citi and the fees will be waived off based on spend criteria. View attachment 61172

But I’ve seen on this community in the past that some users who have this card as LTF, they got same email where it was mentioned that their Axis card also would remain LTF.

How should I deal with this issue? I do not want to pay the annual fees for this card. I have kept this card so far because it’s LTF.

Any ideas to tackle Axis folks?

Thanks

It'll remain LTF... Don't worry... Just keep a proof that Citi card was LTF, just in case Axis charges you

 

[lightwaves]

It'll remain LTF... Don't worry... Just keep a proof that Citi card was LTF, just in case Axis charges you

Exactly my worry and issue with Axis. To be on the safer side, I got CITI guys to send me an email describing that CITI card is LTF.

 

[drsel]

If they charge annual fees after one year, you just phone customer care and they will reverse it

 

[lightwaves]

If they charge annual fees after one year, you just phone customer care and they will reverse it

Axis customer care? I don’t think so!

 

[Tarun239]

As I mentioned above and highlighted in the picture, in some old post I’ve seen that some users have received exact email where the highlighted part says it will remain LTF. Hence the worry.

Did you also get same email? Can you check what’s the highlighted part in your email?

I got the same mail from axis, but I do have proof from citi of my card being ltf. Don't worry ur card is also ltf, so chill

 

[lightwaves]

I got the same mail from axis, but I do have proof from citi of my card being ltf. Don't worry ur card is also ltf, so chill

Let’s hope for the best

 

[CARDiologist]

Just confirm it with the customer care?

 

[lightwaves]

Just confirm it with the customer care?

Sure, that’s what I am also thinking of! Any specific email id of Axis support? Thanks

 

[RAMESH BABU N]

Yeh TITLE kya hai bhai ?



Axis to Citi kya migrate ho raha hai ?

 

[CARDiologist]

Sure, that’s what I am also thinking of! Any specific email id of Axis support? Thanks

You can mail them creditcards@axisbank.com
Or just call them at 18605005555

I think call will be better as you will get instant confirmation

 

[lightwaves]

Yeh TITLE kya hai bhai ?



Axis to Citi kya migrate ho raha hai ?

Thanks for letting me know sir! Fixed it!

 

[lightwaves]

You can mail them creditcards@axisbank.com
Or just call them at 18605005555

I think call will be better as you will get instant confirmation

Perfect! Will reach out. Thank you!

 

[lightwaves]

Axis customer care? I don’t think so!

@SSV garu knows why I’m worried about axis guys

 

[bigbyte]

Has anyone received an email specifically mentioning that their migrated card is LTF?

Please post SS here

 

[SSV]

Exactly my worry and issue with Axis. To be on the safer side, I got CITI guys to send me an email describing that CITI card is LTF.

@SSV garu knows why I’m worried about axis guys

This is the kind of confidence and expactation a typical customer has on !!!

If they charge annual fees after one year, you just phone customer care and they will reverse it

This is the kind of work-around a typcial lover has on ...

A Beatuiful world isn't it ??

 

[lightwaves]

Has anyone received an email specifically mentioning that their migrated card is LTF?

Please post SS here

Yes, I have seen a screen shot from another member

 

[msankadi]

Yes, I have seen a screen shot from another member

Axis ne jarur soch samajh ke kiya hoga... Dekho 100 ltf customers hain... Yeh do creative banao one with ltf and other with misleading but no ltf... First wala 10% ko bhejo doosra 90% ko... 90% Mein se 80% pe annual fees thop do... Agar us 80% Mein se 50% call karte hain then unki fee waive Kar do system error Tha kehke


Remaining 50% of 80% of 90% customers pe FREE Mein annual fees kama lenge... Profit