Federal card rejection - RBIO complaint

[diptarkaroy]

Hello guys,

I applied for federal bank credit card and it was rejected without any proper reason. They have also mentioned that their decision is not directed by my credit worthiness

I requested to provide precise reason of rejection as per the RBI guideline and they didn’t oblige.

I raised a complaint to RBIO for the same. Today I got a reply from them that the bank account statement I uploaded (while applying) was not as per their expected format.

I have attached SS

However, I uploaded the standard ICICI bank account statement which they provide through email. If it is not as per their expected format, how did it go through the initial validation (by their system)?

This is a bogus excuse they are making up to avoid RBI charges.

Please advise, what should I do now?

 

[AllThatStuff]

My application for new credit card was rejected in August this year. After reading comments here I didn't file any complaint with RBIO.

But then one day last week I was too bored as I had nothing interesting to do. So I decided to raise the old Federal card issue with RBIO. Two days after the I raised the complaint with RBIO, I received a response from Federal Bank Credit Card Escalation team:

"As per the Bank's policy for credit cards, a customer is being assessed based on various criteria's. There is an internal scoring model for customers applying for a Federal Credit Card and your application has been declined as it did not meet the threshold limit of this scoring model. Hope this addresses your query."

This response is even more vague than their original reply. Let's see how RBIO responds to this!!

 

[sjmajumder]

My application for new credit card was rejected in August this year. After reading comments here I didn't file any complaint with RBIO.

But then one day last week I was too bored as I had nothing interesting to do. So I decided to raise the old Federal card issue with RBIO. Two days after the I raised the complaint with RBIO, I received a response from Federal Bank Credit Card Escalation team:

"As per the Bank's policy for credit cards, a customer is being assessed based on various criteria's. There is an internal scoring model for customers applying for a Federal Credit Card and your application has been declined as it did not meet the threshold limit of this scoring model. Hope this addresses your query."

This response is even more vague than their original reply. Let's see how RBIO responds to this!!

This is not sufficient. You will either get the card or a proper explanation.

 

[AllThatStuff]

This is not sufficient. You will either get the card or a proper explanation.

Yeah this reply I received directly from Federal Bank over mail after my complaint to RHIO. I’m waiting for RBIO to communicate the same to me!!

 

[AlgoTrader]

My application for new credit card was rejected in August this year. After reading comments here I didn't file any complaint with RBIO.

But then one day last week I was too bored as I had nothing interesting to do. So I decided to raise the old Federal card issue with RBIO. Two days after the I raised the complaint with RBIO, I received a response from Federal Bank Credit Card Escalation team:

"As per the Bank's policy for credit cards, a customer is being assessed based on various criteria's. There is an internal scoring model for customers applying for a Federal Credit Card and your application has been declined as it did not meet the threshold limit of this scoring model. Hope this addresses your query."

This response is even more vague than their original reply. Let's see how RBIO responds to this!!

I got proper response 2 days after filing complaint in RBIO portal. They mentioned too many enquiries is short term, I had around 4 or 5 in 3 montha

 

[Harry1]

I got proper response 2 days after filing complaint in RBIO portal. They mentioned too many enquiries is short term, I had around 4 or 5 in 3 montha

I got same reply. But they said that without even doing any hard enquiry and claimed that I have 6 enquiry. I had only 2 enquiry in last 6 months from application date on multiple occasions. I shared all details with cibil screenshot with ombudsman also. Ombudsman closed the case saying non maintainable. Now I am too tired of this. This was 5th such complaint against federal Bank in last 1.5 years.

 

[Ak Singh]

My federal Bank cc application also rejected.
Got mail that service area not serviceable but I live in Delhi. Delhi is metro city .
How can say that Delhi is not serviceable?

 

[itzmycard]

How can say that Delhi is not serviceable?

They have also rejected applications from Hyderabad, Bangalore, Mumbai citing non serviceability

 

[AllThatStuff]

I got same reply. But they said that without even doing any hard enquiry and claimed that I have 6 enquiry. I had only 2 enquiry in last 6 months from application date on multiple occasions. I shared all details with cibil screenshot with ombudsman also. Ombudsman closed the case saying non maintainable. Now I am too tired of this. This was 5th such complaint against federal Bank in last 1.5 years.

Oh that’s really sad to know !!!
I now think that’s it’s not worth the effort!!

 

[the.avhishek]

My application for new credit card was rejected in August this year. After reading comments here I didn't file any complaint with RBIO.

But then one day last week I was too bored as I had nothing interesting to do. So I decided to raise the old Federal card issue with RBIO. Two days after the I raised the complaint with RBIO, I received a response from Federal Bank Credit Card Escalation team:

"As per the Bank's policy for credit cards, a customer is being assessed based on various criteria's. There is an internal scoring model for customers applying for a Federal Credit Card and your application has been declined as it did not meet the threshold limit of this scoring model. Hope this addresses your query."

This response is even more vague than their original reply. Let's see how RBIO responds to this!!

Same copy paste reply i got from federal bank, already escalated RBI Bamboo now waiting.

Koi aur ydi esme help kr skta hai to please 🤗

 

[Harry1]

Oh that’s really sad to know !!!
I now think that’s it’s not worth the effort!!

Keep trying. It all depends on the particular RBI Ombudsman guy who handles ur case.

 

[AlgoTrader]

I got proper response 2 days after filing complaint in RBIO portal. They mentioned too many enquiries is short term, I had around 4 or 5 in 3 montha

and the wait had finally ended.! But in a different way. RBIO compliant is still pending with no action, but my 3 month cooling period ended on nov 6th. Applied again today, done vkyc immediately and got celestra visa within an hour with 10L limit, just activated the card. finally got a federal card which i wanted for a long long time, only issue is if i had gotten it last month, could have made best use of the card during BBD , anyway , wait is over.
Next one to focus will be AU LIT Card

 

[AllThatStuff]

and the wait had finally ended.! But in a different way. RBIO compliant is still pending with no action, but my 3 month cooling period ended on nov 6th. Applied again today, done vkyc immediately and got celestra visa within an hour with 10L limit, just activated the card. finally got a federal card which i wanted for a long long time, only issue is if i had gotten it last month, could have made best use of the card during BBD , anyway , wait is over.
Next one to focus will be AU LIT Card

Oh wow congratulations 💐
Btw

and the wait had finally ended.! But in a different way. RBIO compliant is still pending with no action, but my 3 month cooling period ended on nov 6th. Applied again today, done vkyc immediately and got celestra visa within an hour with 10L limit, just activated the card. finally got a federal card which i wanted for a long long time, only issue is if i had gotten it last month, could have made best use of the card during BBD , anyway , wait is over.
Next one to focus will be AU LIT Card

Congratulations bro 😎
Btw how many CIBIL inquiries did you have in past 6 months??

 

[AlgoTrader]

Oh wow congratulations 💐
Btw

Congratulations bro 😎
Btw how many CIBIL inquiries did you have in past 6 months??

thanks bro, 2 in july, 1 in aug, 1 in sept, 0 in oct that is all i could see in gpay. might have 1-2 in may and june, dont remember it bro