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Federal card rejection - RBIO complaint

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diptarkaroy

diptarkaroy

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Hello guys,

I applied for federal bank credit card and it was rejected without any proper reason. They have also mentioned that their decision is not directed by my credit worthiness

I requested to provide precise reason of rejection as per the RBI guideline and they didn’t oblige.

I raised a complaint to RBIO for the same. Today I got a reply from them that the bank account statement I uploaded (while applying) was not as per their expected format.

I have attached SS

However, I uploaded the standard ICICI bank account statement which they provide through email. If it is not as per their expected format, how did it go through the initial validation (by their system)?

This is a bogus excuse they are making up to avoid RBI charges.

Please advise, what should I do now?

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diptarkaroy said:
Hello guys,

I applied for federal bank credit card and it was rejected without any proper reason. They have also mentioned that their decision is not directed by my credit worthiness

I requested to provide precise reason of rejection as per the RBI guideline and they didn’t oblige.

I raised a complaint to RBIO for the same. Today I got a reply from them that the bank account statement I uploaded (while applying) was not as per their expected format.

I have attached SS

However, I uploaded the standard ICICI bank account statement which they provide through email. If it is not as per their expected format, how did it go through the initial validation (by their system)?

This is a bogus excuse they are making up to avoid RBI charges.

Please advise, what should I do now?

View attachment 54679
Click to expand...
First of all, what is the “Prescribed Format” for bank statement ???
 
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diptarkaroy said:
Hello guys,

I applied for federal bank credit card and it was rejected without any proper reason. They have also mentioned that their decision is not directed by my credit worthiness

I requested to provide precise reason of rejection as per the RBI guideline and they didn’t oblige.

I raised a complaint to RBIO for the same. Today I got a reply from them that the bank account statement I uploaded (while applying) was not as per their expected format.

I have attached SS

However, I uploaded the standard ICICI bank account statement which they provide through email. If it is not as per their expected format, how did it go through the initial validation (by their system)?

This is a bogus excuse they are making up to avoid RBI charges.

Please advise, what should I do now?

View attachment 54679
Click to expand...
Did you upload statement by removing password or with password?
 
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D₹V said:
Maybe tool added some watermark 🙄
Click to expand...
I didn’t check that… but that tool generally doesn’t do that

Even if that’s the case, the real time validation should have caught that

Else they could have emailed me to with the issue asking for the new statement

Now I can’t even apply… system is saying your application is rejected

That’s why I raised this to RBIO

I’ll fight till the end… and let’s see what happens
 
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diptarkaroy said:
I removed password before uploading
Used an online tool for the same
Click to expand...
I think this might be the reason. One of my friends faced the same issue while applying for Amex card. But they atleast had the decency to say that the statement needs to be resubmitted. He was told not even to change the file name before uploading, as it might fail to validate. Better to download statement through net banking, so that password would not be required to open...
 
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lijovijayan said:
I think this might be the reason. One of my friends faced the same issue while applying for Amex card. But they atleast had the decency to say that the statement needs to be resubmitted. He was told not even to change the file name before uploading, as it might fail to validate. Better to download statement through net banking, so that password would not be required to open...
Click to expand...
For direct downloads, statement format is pretty simple and lacks a lot of data. That document looks like a mocked up document with ICICI logo!!!

This is true for ICICI accounts, definitely not the case for others
 
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diptarkaroy said:
Hello guys,

I applied for federal bank credit card and it was rejected without any proper reason. They have also mentioned that their decision is not directed by my credit worthiness

I requested to provide precise reason of rejection as per the RBI guideline and they didn’t oblige.

I raised a complaint to RBIO for the same. Today I got a reply from them that the bank account statement I uploaded (while applying) was not as per their expected format.

I have attached SS

However, I uploaded the standard ICICI bank account statement which they provide through email. If it is not as per their expected format, how did it go through the initial validation (by their system)?

This is a bogus excuse they are making up to avoid RBI charges.

Please advise, what should I do now?

View attachment 54679
Click to expand...
You have done a good job by escalating to the RBI Ombudsman. Bank don't even bother to state the reason for the rejection of credit cards or loans.

You should've asked for compensation in the RBI complaint for not providing reason beforehand, which resulted in loss of time for the customer.

You have attached the bank reply here. Have you received official RBI reply? If not, you should wait for the official reply.
 
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White_Fox said:
You have done a good job by escalating to the RBI Ombudsman. Bank don't even bother to state the reason for the rejection of credit cards or loans.

You should've asked for compensation in the RBI complaint for not providing reason beforehand, which resulted in loss of time for the customer.

You have attached the bank reply here. Have you received official RBI reply? If not, you should wait for the official reply.
Click to expand...
I haven’t received any official RBI response as of yet. I have responded to Federal bank email.
 
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diptarkaroy said:
I haven’t received any official RBI response as of yet. I have responded to Federal bank email.
Click to expand...
Yes I have many such experiences inspite of having many cards and servicing them properly similarly yu get pre approved offers but they reject yu outright when yu apply applies to loans from nbfc also without any reasons they reject
 
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