Gass cylinder booked using Axis Airtel CC, but no delivery and no booking showing

[CardTox]

I booked Indane gass cylinder using Airtel credit card from Airtel Thanks app on 15 April, the booking went smooth, and my card got deducted Rs. 1124, also i got sms from airtel for successful payment.. But so far no delivery has been done of cylinder, when i enquired from my gass agency, they informed me that in fact there is no booking record for your cylinder.... Where should i escalate the issue? on airtel or at axis? My CC recent txn show this amount debitted and so far there is no reversal in case the booking is failed....

 

[masumshah59]

Received refund as u guys said.!! Thanks a lot @VISHESH_BANSAL @jack333 @Ad.Astra @pprakash11

Immediately booked on Amazon!
Booked at around 4pm.
Gas was delivered by 7 pm!
FastAF

 

[pprakash11]

Received refund as u guys said.!! Thanks a lot @VISHESH_BANSAL @jack333 @Ad.Astra @pprakash11

Immediately booked on Amazon!
Booked at around 4pm.
Gas was delivered by 7 pm!
FastAF

Either way win-win ₹114 thru Airtel Thanks app or ₹100 thru Amazon!!

 

[cardz]

Ya fir Rupay Platinum se 20% off upto ₹100 🤣

Which card is that? Noob here

 

[cardz]

I just ordered the Airtel Axis Card for landline, phone and some utilities cashbacks.
It is yet to be delivered.

But seeing this thread today "aisa dhak dhak horela"

 

[pprakash11]

I just ordered the Airtel Axis Card for landline, phone and some utilities cashbacks.
It is yet to be delivered.

But seeing this thread today "aisa dhak dhak horela"

Need not to worry, everything is settled now. Cashback is smoothly credited now.

 

[Phonix_YT]

Exactly same happened with me! I booked on Sunday.! Thursday over. It's BPCL! Generally it comes next day.
Gotta check its website.
Plus airtel app shows its in still process, however money was deducted instantly.

Meanwhile, how to contact Airtel app people? Please share details anyone
@pprakash11 @VISHESH_BANSAL @Ad.Astra

Same issue, just merchant change in my case, did you received the refund without complaint ?

 

[masumshah59]

Same issue, just merchant change in my case, did you received the refund without complaint ?

Yes refund received.
No sms no email. I checked axis app transaction & i could see reversal

 

[LordPSN]

Received refund as u guys said.!! Thanks a lot @VISHESH_BANSAL @jack333 @Ad.Astra @pprakash11

Immediately booked on Amazon!
Booked at around 4pm.
Gas was delivered by 7 pm!
FastAF

Which card you used for cashback on Amazon?

 

[sairm88]

Exactly same happened with me! I booked on Sunday.! Thursday over. It's BPCL! Generally it comes next day.
Gotta check its website.
Plus airtel app shows its in still process, however money was deducted instantly.

Meanwhile, how to contact Airtel app people? Please share details anyone
@pprakash11 @VISHESH_BANSAL @Ad.Astra

same issue for me, I have done gas booking yesterday in airtel thanks app through credit card money debited , but booking is still in progress.
Called to 400 they said its not payments bank issue suggested me to call to 121 , they are asking me ti reach out 400 . sent 10 mails also but no response posted on twitted . there also no response . how is your problem resolved? is there any way to contact them please reply me

 

[sairm88]

Yes refund received.
No sms no email. I checked axis app transaction & i could see reversal

in how many days you received the refund

 

[masumshah59]

same issue for me, I have done gas booking yesterday in airtel thanks app through credit card money debited , but booking is still in progress.
Called to 400 they said its not payments bank issue suggested me to call to 121 , they are asking me ti reach out 400 . sent 10 mails also but no response posted on twitted . there also no response . how is your problem resolved? is there any way to contact them please reply me

Hope it's solved by now, u got refund right?
I don't remember how many days it took for me, must be 2-3 days I think.
No I did not contact them, just auto refund

 

[vine]

Do we get cashback for using Airtel Axis credit card in Amazon app or Indane app?
..
Or do we HAVE to use the wretched Thanks app?

@VISHESH_BANSAL Plz advise

 

[4uziaul]

Do we get cashback for using Airtel Axis credit card in Amazon app or Indane app?
..
Or do we HAVE to use the wretched Thanks app?

@VISHESH_BANSAL Plz advise

Airtel Thanks App

 

[PANK]

I booked gas on 21 November at 1 pm money got deducted but Airtel app is showing payment in progress from 2 days and i haven't received any confirmation from Indian Oil

In how many days it will process and please share contact details of airtel support for this issue

 

[vine]

I booked gas on 21 November at 1 pm money got deducted but Airtel app is showing payment in progress from 2 days and i haven't received any confirmation from Indian Oil

In how many days it will process and please share contact details of airtel support for this issue

Name and Shame on twitter Airtel Thanks

 

[PANK]

I booked gas on 21 November at 1 pm money got deducted but Airtel app is showing payment in progress from 2 days and i haven't received any confirmation from Indian Oil

In how many days it will process and please share contact details of airtel support for this issue

Reply from Airtel

 

[vine]

Reply from Airtel

So you have sent email to Airtel payments Bank support.
..
If you paid via Airtel Thanks app, I know only of Airtel Thanks handle in Twitter. Not sure about the support email.

 

[PANK]

So you have sent email to Airtel payments Bank support.
..
If you paid via Airtel Thanks app, I know only of Airtel Thanks handle in Twitter. Not sure about the support email.

Please share that twitter handle

 

[vine]

I googled and found this in airtel.in website
Please try

Talk to Airtel customer care via mail

If the above methods are not working for you, then you can also drop a mail to Airtel customer support and get a quick resolution. Here is the email ID: 121@in.airtel.com.

 

[vine]

x.com

twitter.com

Twitter handle to Airtel thanks.