Got Axis Magnus Approved Message but details are not available on website tracking page

[BVCBVC is verified member.]

Had applied for the Magnus card on Jan 02, 2023. After applying I received the sms confirming that card was approved.

"Congratulations, welcome to Axis Bank Credit Cards! Your Application for Axis Bank Credit Card is approved. The card details will follow shortly."

But now when I check the status on CC tracker — https://application.axisbank.co.in/...?cta=track-your-application-lic-cards-website using the same Application ID, it says no details found.

Anyone else face the similar issue? Should I just wait or have they deleted my application and I need to reapply?

Thank you!

 

[Venky]

Give it a day or two. The message with the details will follow in a couple of days.

 

[BVCBVC is verified member.]

I had previous issues of add on card problems and closed and delinked and got NOC. Even during that time also I got the approved message and the details were not displayed on the tracking page. Hope the same is not happening, can we track it somewhere else?

 

[Venky]

I had previous issues of add on card problems and closed and delinked and got NOC. Even during that time also I got the approved message and the details were not displayed on the tracking page. Hope the same is not happening, can we track it somewhere else?

Oh thats a completely different issue then. Many people get their cards approved but never delivered if they hold/held Add-on cards. It can be a hassle. You’ll have to talk to someone from Axis.

 

[BVCBVC is verified member.]

I have closed it permanently and got NOC and Delink mail also from the bank and PNO team. After all clearances this type applied Magnus, and got that approval message.

 

[naviworks]

Had applied for the Magnus card on Jan 02, 2023. After applying I received the sms confirming that card was approved.

"Congratulations, welcome to Axis Bank Credit Cards! Your Application for Axis Bank Credit Card is approved. The card details will follow shortly."

But now when I check the status on CC tracker — https://application.axisbank.co.in/...?cta=track-your-application-lic-cards-website using the same Application ID, it says no details found.

Anyone else face the similar issue? Should I just wait or have they deleted my application and I need to reapply?

Thank you!

Same issue with me too

 

[BVCBVC is verified member.]

Same issue with me too

Then how are you tracing and managing??

 

[RajBlr]

Had applied for the Magnus card on Jan 02, 2023. After applying I received the sms confirming that card was approved.

"Congratulations, welcome to Axis Bank Credit Cards! Your Application for Axis Bank Credit Card is approved. The card details will follow shortly."

But now when I check the status on CC tracker — https://application.axisbank.co.in/...?cta=track-your-application-lic-cards-website using the same Application ID, it says no details found.

Anyone else face the similar issue? Should I just wait or have they deleted my application and I need to reapply?

Thank you!

Two things you can try
- Call burgundy customer care and ask for the status
- If you are already registered for AXIS app with account, you can find your card being shown there as well

 

[BVCBVC is verified member.]

Two things you can try
- Call burgundy customer care and ask for the status
- If you are already registered for AXIS app with account, you can find your card being shown there as well

But I am not a burgundy customer will they encourage that call??

 

[RajBlr]

But I am not a burgundy customer will they encourage that call??

You have approved message, so they should have you in the system.

This is their toll-free no. - 1800 419 0065 (Option 3 for Ccard)

Home Page - Burgundy Banking - Axis Bank

Axis Bank's Burgundy Banking gives a wide range of personal banking, business & lending solutions, legacy planning, wealth management services, etc. Apply now!

www.axisbank.com

 

[anirban.choudhuryanirban.choudhury is verified member.]

But I am not a burgundy customer will they encourage that call??

Magnus credit card customers get Burgundy support

Reserve , Magnus , and Burgundy Private get same support number

 

[BVCBVC is verified member.]

You have approved message, so they should have you in the system.

This is their toll-free no. - 1800 419 0065 (Option 3 for Ccard)

Home Page - Burgundy Banking - Axis Bank

Axis Bank's Burgundy Banking gives a wide range of personal banking, business & lending solutions, legacy planning, wealth management services, etc. Apply now!

www.axisbank.com

Will try tomorrow after 8am anyways they work from 8am to 8pm. Thanks

 

[BVCBVC is verified member.]

Two things you can try
- Call burgundy customer care and ask for the status
- If you are already registered for AXIS app with account, you can find your card being shown there as well

Card details are not getting displayed there. Hoping to get displayed in 2 days else it’s again same routine to apply again and check.

 

[anirban.choudhuryanirban.choudhury is verified member.]

Card details are not getting displayed there. Hoping to get displayed in 2 days else it’s again same routine to apply again and check.

Write a mail to grievience redressal stating all points , they should surely help

 

[RajBlr]

Will try tomorrow after 8am anyways they work from 8am to 8pm. Thanks

FYI - I just called and it is connecting, Ccard will be 24hrs, as people @times call to Block the card if it is lost or so.

 

[BVCBVC is verified member.]

FYI - I just called and it is connecting, Ccard will be 24hrs, as people @times call to Block the card if it is lost or so.

It’s connecting and IVR saying call centres work from 8am to 8pm

 

[BVCBVC is verified member.]

FYI - I just called and it is connecting, Ccard will be 24hrs, as people @times call to Block the card if it is lost or so.

Grievance cell of Axis is one hell of the system and they don’t give resolution that fast and facing multiple issues with them. Need to catch some senior manager in Credit Cards division. Hope someone from community helps.

 

[RajBlr]

Grievance cell of Axis is one hell of the system and they don’t give resolution that fast and facing multiple issues with them. Need to catch some senior manager in Credit Cards division. Hope someone from community helps.

yes, PNO team is also one hell of another level Customer care only at times.

Maybe for right queries they may be able to fix it.

 

[BVCBVC is verified member.]

Dropped mail already they need 3 working days for resolution. Hoping for that too.

 

[RajBlr]

Dropped mail already they need 3 working days for resolution. Hoping for that too.

Good.

PNO templated response (Excluding weekends and bank holidays)