• Hey there! Welcome to TFC! View fewer ads on the website just by signing up on TF Community.

HDFC BANK add on application headache.

Apply For Lifetime Free IDFC First Credit Card
silly_putty

silly_putty

TF Premier
I applied for my mother as add on 11th April at our nearest branch, and he said that my mother would get the add on card in 7 working days. On 20th April I called CC and asked if the employee has submitted the documents, but surprisingly no such formalities were done from the bank employee's side. CC asked me to contact the branch about the matter.

On 21th I visited the bank but the BM said that the employee was not there and asked for my number, so that she can call back as soon as he returns. She never called back so i wrote an email to HDFC bank grievance team but even they have not replied to me yet.

So technically my card and personal details and my mom's aadhar, pan and drivers license details have been mismanaged by HDFC, and now they are not even replying to my mails. What should I do next?

It frustrates me to the core that HDFC asks me to send letters till date for such stuff which could be done online. The say they do it for security reasons, and now have lost my personal details in the progress.

Edit:- I got a reply from their end, after i made an rbi ombudsman complaint and the person who handles the add on documents responded directly to me. As per him no documents were submitted by the person to whom i gave documents. When we took him on call he straight up lied to his senior that he submitted the documents and will check his bag again if he has it. This call was done two days ago and as per our call, the senior ordered the hdfc employee to submit the documents personally at my homw while video calling him. Till now i haven't received the documents from him.

edit 2: https://www.technofino.in/community...a-neu-infinity-hdfc-add-on-application.12126/
 
Last edited:
Apply For LTF AU LIT Credit Card
Sort by date Sort by votes
I applied add on card online 2 yrs back for my father and daughter, it got issued immediately and received it in 2 days. Both have savings account with hdfc. Not sure the current process has changed or if you mom doesn't have hdfc account, probably the reason
 
Upvote 0 Downvote
s73uresh said:
I applied add on card online 2 yrs back for my father and daughter, it got issued immediately and received it in 2 days. Both have savings account with hdfc. Not sure the current process has changed or if you mom doesn't have hdfc account, probably the reason
Click to expand...
pandyag said:
i requested my RM for add on card and card was showing in app on next day. it's really smooth if you have account of the person for which you want add on card.
Click to expand...
Unfortunately my mom doesn't hold an account with hdfc bank. So had to send the letter.
 
Upvote 0 Downvote
I think it's mentioned in their add-on application that hdfc bank account is needed for add-on for family members. (In hdfc app as well)

You can find grievance redressal email here in the forum. Ccing RBI Ombudsman may be a good push
 
Upvote 0 Downvote
saucy said:
I think it's mentioned in their add-on application that hdfc bank account is needed for add-on for family members. (In hdfc app as well)

You can find grievance redressal email here in the forum. Ccing RBI Ombudsman may be a good push
Click to expand...
I actually got a reply from their end, i made an rbi ombudsman complaint and the person eho handles the add on documents responded directly to me. As per him no documents were submitted by the person to whom i gavey documents. When we took him on call he straight up lied to his senior that he submitted the documents and will check his bag again if he has it. This call was done two days ago and as per our call, the senior ordered the hdfc employee to submit the documents personally at my homw while video calling him. Till now i haven't received the documents from him.
 
Upvote 0 Downvote
silly_putty said:
I applied for my mother as add on 11th April at our nearest branch, and he said that my mother would get the add on card in 7 working days. On 20th April I called CC and asked if the employee has submitted the documents, but surprisingly no such formalities were done from the bank employee's side. CC asked me to contact the branch about the matter.

On 21th I visited the bank but the BM said that the employee was not there and asked for my number, so that she can call back as soon as he returns. She never called back so i wrote an email to HDFC bank grievance team but even they have not replied to me yet.

So technically my card and personal details and my mom's aadhar, pan and drivers license details have been mismanaged by HDFC, and now they are not even replying to my mails. What should I do next?

It frustrates me to the core that HDFC asks me to send letters till date for such stuff which could be done online. The say they do it for security reasons, and now have lost my personal details in the progress.

Edit:- I got a reply from their end, after i made an rbi ombudsman complaint and the person who handles the add on documents responded directly to me. As per him no documents were submitted by the person to whom i gave documents. When we took him on call he straight up lied to his senior that he submitted the documents and will check his bag again if he has it. This call was done two days ago and as per our call, the senior ordered the hdfc employee to submit the documents personally at my homw while video calling him. Till now i haven't received the documents from him.
Click to expand...
on the edit part: confirms my belief that the seniors at HDFC still care about the bank (eg video call, doc pick-up from home) and it is the customer facing employees who tarnish the brand image for meeting their targets.
every time i had raised a complaint to pno, they took severe measures to ensure no mischief is done by branch employees.

silly_putty said:
Unfortunately my mom doesn't hold an account with hdfc bank. So had to send the letter.
Click to expand...
i did a workaround.
i opened insta online accounts for my mom and dad. and then used their customer ids for addon.
no visiting branch, no sending letters, no human intervention. just video kyc at home and work done!
 
Upvote 0 Downvote
ltf4ever said:
on the edit part: confirms my belief that the seniors at HDFC still care about the bank (eg video call, doc pick-up from home) and it is the customer facing employees who tarnish the brand image for meeting their targets.
every time i had raised a complaint to pno, they took severe measures to ensure no mischief is done by branch employees.


i did a workaround.
i opened insta online accounts for my mom and dad. and then used their customer ids for addon.
no visiting branch, no sending letters, no human intervention. just video kyc at home and work done!
Click to expand...
Yeah, i was quite surprised when he asked for video call. I even asked on the conference that if the employee could submit the documents, but he straight up said why do you want to trust this guy, I'll arrange someone else for you. I'll wait till Monday for further development. Also I don't think hdfc allows online account creation.
 
Apply For LTF HDFC Swiggy Credit Card
Upvote 0 Downvote
s73uresh said:
I applied add on card online 2 yrs back for my father and daughter, it got issued immediately and received it in 2 days. Both have savings account with hdfc. Not sure the current process has changed or if you mom doesn't have hdfc account, probably the reason
Click to expand...
Same, I had applied on email few years back, was smooth.

Edit: Reading above, I realized, maybe I had too sent a filled form to Chennai, do not really remember. But never got engaged to local CC guys, and the process was smooth.
 
Upvote 0 Downvote
This thread is an update to https://www.technofino.in/community/threads/hdfc-bank-add-on-application-headache.11345/ , after talking to hdfc bank on 1st , never got any details or update from him.



hdfc mail 2.png .png
He closed the ticket without any resolution and I received this mail from bank. When i called him on 4th of may, he said that he received the documents, but I would still need to submit all those documents including add on application again as HO thinks I sent them card reactivation form, although the form Boldly says ADD ON CARD APPLICATION FORM

hdfc mail.png

I wrote them the above mail today, will wait for few days and lodge a complaint with RBI for mishandling of financial details against them.
 
Upvote 0 Downvote
You must log in or register to reply here.

Similar threads

A
  • Question Question
Infinia/HDFC Add On Application By Email or only hard copy?
Replies
14
Views
2K
PrawinMD
PrawinMD
H
  • Question Question
HDFC Declined Card Application due to Add On
Replies
16
Views
541
kiwi195
kiwi195
A
  • Question Question
Axis Reopens Closed Card After Months Claiming Priority Pass Usage. HEADACHE
2 3 4
Replies
73
Views
4K
hks789
hks789
V
Can my HDFC bank credit card application still be rejected even I got "approved in principle" ?
Replies
2
Views
688
BVCBVC is verified member.
BVC
Dhm66
  • Question Question
HDFC credit card application process
Replies
6
Views
2K
Dhm66
Dhm66
Back
Top