Infinia HDFC Infinia Priority Pass Charged for Access in Domestic Indian Airports

[kvndsz512]

Earlier it WAS mentioned . Now it is NOT mentioned. So it leads to confusion. HDFC can add one line and confirm.

It is risky for us, but HDFC will get lot of bad PR it it were true.

its not new .. Swiggy dineout benefits also were changed silently .. no mail and all nothing... so nothing new .. it's possible that they must have changed silently

rest it's written clearly on their website so they would blame it on the customer that u didn't see xD

 

[theXfactor]

if it has changed from complimentary access within and outside india

to only outside india means same thing 😂

It may not be the same thing but it depends on how you infer the rephrased statements and that's exactly what people are doing.
For other cards, they have mentioned that usage of PP domestically would attract charges of $27 + taxes but in case of Infinia it's not mentioned. No formal communication in this regard. For now, they may be wanting to discourage use of PP domestically but no charges may be levied if you do like earlier they discouraged using card for domestic lounges access (and encouraged using PP for the purpose)

 

[kvndsz512]

It may not be the same thing but it depends on how you infer the rephrased statements and that's exactly what people are doing.
For other cards, they have mentioned that usage of PP domestically would attract charges of $27 + taxes but in case of Infinia it's not mentioned. No formal communication in this regard. For now, they may be wanting to discourage use of PP domestically but no charges may be levied if you do like earlier they discouraged using card for domestic lounges access (and encouraged using PP for the purpose)

yes but hdfc is known for silent devaluations too .. recently Swiggy dineout benefits were changed so u never know .. rest even if they dont mention .. as per the mentioned thing currently on the site means no complimentary access so that means chargeable right.?

so better to avoid for sometime maybe.. in 3 months time will get to know bcuz many ppl have used it recently if they dont get charged ez else rip

 

[infinia_finally]

Latest MITC (Ver 2.5, Mar 2025)
Please refer to Section II, Para K, Page 23 of latest MITC (i.e. Ver 2.5 dated Mar 2025, available here).
It states, "Infinia, Infinia (Metal Edition): Complimentary priority pass membership for Primary and add-on card holders with unlimited lounge access for priority pass card holder."

Only the card validation charges will be applicable, as per Section I, Para iii, k, Page 8), which states that,

"₹2 will be charged on the Credit Card and the same shall not be reversed by the bank (All variants except MasterCard).
₹25 will be charged and made void at the POS terminal (Applicable for MasterCard variant), which means that the transaction is cancelled by the merchant before it settles through your credit card account and hence it will not appear on your credit card statement.
Rs. 2 will be charged and made void at the POS terminal for MasterCard variant from 1st January 2024 onwards."

So, unlimited complimentary lounge visits are possible on Infinia Priority Passes.
Only card validation charges will be deducted/reimbursed, as applicable, as quoted above.

Hope this helps. 🙂

In that case, we can't trust these T&C. I have Infinia Metal MC and it charges Rs 2 and does not reverse it. Not that I care, but this is not aligned with above T&C. So can't really trust any T&C from HDFC

 

[infinia_finally]

as per hdfc bank site is changed now thats why the chaos not bcuz 1 person was charged xD bcuz the wordings have changed around 7th march so no one can say they were charged bcuz of the change it will take 3 months from now to be 101% sure about the change

There is no way for us to prove that the T&C on website were updated on March 7th. HDFC can claim anything

 

[Joh]

if it has changed from complimentary access within and outside india

to only outside india means same thing 😂

It can be interpreted differently also.

EDIT: Banks use legal language in their loan documents so as NOT to leave anything to interpretation. Why not plug this loophole also?

 

[theXfactor]

yes but hdfc is known for silent devaluations too .. recently Swiggy dineout benefits were changed so u never know .. rest even if they dont mention .. as per the mentioned thing currently on the site means no complimentary access so that means chargeable right.?

so better to avoid for sometime maybe.. in 3 months time will get to know bcuz many ppl have used it recently if they dont get charged ez else rip

Chargeable or not, CC isn't confirming. Until I receive a communication, I'd continue to use it and If I get charged will have it reversed. But then that's me. Plan your best way forward.

 

[kvndsz512]

There is no way for us to prove that the T&C on website were updated on March 7th. HDFC can claim anything

yes thats what but the op who got charged his case was completely different he was charged bcuz of guest visits 3~ months back he had used.. so at present we don't have a concrete example if domestic usage of pp is chargeable or not... we need to wait if someone has used after 7th March in 3 months time if he gets charged then rip infinia pp

 

[Joh]

Chargeable or not, CC isn't confirming. Until I receive a communication, I'd continue to use it and If I get charged will have it reversed. But then that's me. Plan your best way forward.

A couple of people here have e-mailed HDFC last weekend. Let us see what they get in writing.

 

[_ayush]

its not new .. Swiggy dineout benefits also were changed silently .. no mail and all nothing... so nothing new .. it's possible that they must have changed silently

rest it's written clearly on their website so they would blame it on the customer that u didn't see xD

That is a completely different thing. Devaluations on dineout do no cause any monetary loss to anyone directly. Its like HDFC offered discount on Apple products but now its not there. They always specify till when those offers will be there. After that it's in there hand whether to continue or not.

Charging PP usage without intimation would result in users paying for the visit which earlier was free. Users are not expected to keep checking the product page to see if it will be charged. Even CC is not sure on this. Some are saying its chargeable. Some are saying its free.

 

[_ayush]

Priority pass is for outside india...they mention it so many times...It is charged in India...Unfortunately we do not read the imp T&C

Can you please enlighten us with the important tnc?
I couldn't find anything that says its chargeable in India.
On the contrary, I had mailed them a couple months ago before using PP in India, on which they confirmed its free.

 

[Paradjanov]

This is true for all Priority passes issued against all cards in India, including INFINIA from 7 March 2025

I missed see this. Source?

 

[vishp]

This change has been done by a rookie for sure. When such major changes are done, you should keep the wordings clear on the website and T&C doc, also mentioning from when is the new policy applicable. Every Infinia User should be sent a mail mentioning it. If someone complains about charges, HDFC may try to cover saying we have mentioned on website where we removed complimentary mention for PP within India, but from when is it mentioned, why was it not communicated to customer, will come up. HDFC is at a clear disadvantage currently.
On the other hand, it may be that eventhough not chargeable, HDFC is discouraging use of PP within India. Hence they have kept it vague.

 

[drsel]

Let's keep it simple and also play safe.
Use INFINIA credit card within India
Use PRIORITY pass outside India

 

[drsel]

I missed see this. Source?

On HDFC website.
On 7 Mar, some users notice that the terms and conditions were changed, although the change date is not mentioned

 

[Vbhoj74]

Sad, but just got this official revert from Customer Services, no more PP for domestic lounges. Posting the link the Lounge Tnc in the email.

 

[Joh]

View attachment 86202

Sad, but just got this official revert from Customer Services, no more PP for domestic lounges. Posting the link the Lounge Tnc in the email.

Thanks. That settles it.

 

[Vbhoj74]

My reply to them.

 

[vinamra]

Does it mean we can use Infinia card for domestic lounge access for add-on card holders as well. I understand the T&C wording is only talking about primary card holders.

 

[Vbhoj74]

Does it mean we can use Infinia card for domestic lounge access for add-on card holders as well. I understand the T&C wording is only talking about primary card holders.

Yes addon cards lounge access have been there, and my initial email mentions addon cards as well.