HDFC Infinia Smartbuy Gyftr voucher bonus reward points not received

[Maverick11]

I did a bunch of transactions in the Oct-Nov statement period on my Infinia metal credit card. I haven't received the bonus reward points for the smartbuy gyftr vouchers that I have purchased.

After talking to the HDFC Infinia customer care they said that I'll have to wait for 90 days. Does anybody else have a similar experience ? Does it ever happen that they don't give you the bonus points at all ? Is HDFC reliable in this regard ?

 

[ltf4ever]

Thank you, found it and replied. While replying noticed that the mail came from escalation.cc and not grievance redressal email. May be they assign it internally between teams.

i have also followed the same steps as you. let me know if and when they credit your points. they have given me 30Dec SLA but they didn't acknowledge that there is an error on their side.

 

[Tosh]

Even i got the sla of 19 dec on 12 but points credited on 14th.

 

[thanix]

i have also followed the same steps as you. let me know if and when they credit your points. they have given me 30Dec SLA but they didn't acknowledge that there is an error on their side.

I got a mail with case number and estimated resolution is 03 Jan 🤣 as they are working on 'priority'

 

[ltf4ever]

update: November points got credited after escalation, but the same issue persists in Dec also (partial points missing)
Thread 'Continued missing reward points in Smartbuy for DCB' https://www.technofino.in/community...ssing-reward-points-in-smartbuy-for-dcb.6211/

 

[Harry1]

update: November points got credited, but the same issue persists in Dec also (partial points missing)
Thread 'Continued missing reward points in Smartbuy for DCB' https://www.technofino.in/community...ssing-reward-points-in-smartbuy-for-dcb.6211/

I got points for flight booking in December.

 

[Prateek Jain]

This is only happening with the GYFTR section of smartbuy... Other bonus points such as hotels or apple tressor are getting credited within a few days... The customer care is blaming GYFTR, saying that they have changed their policy, however HDFC may be equally responsible. All points earned after 25th October 2022 will be delayed upto 90 days.The problem will be with tracking these points. Let see when they credit the bonus points from GYFTR i.e. before 90 days or exactly after 90 days.

Yes same is the case with me.

 

[Prateek Jain]

update: November points got credited after escalation, but the same issue persists in Dec also (partial points missing)
Thread 'Continued missing reward points in Smartbuy for DCB' https://www.technofino.in/community...ssing-reward-points-in-smartbuy-for-dcb.6211/

How did you escalate?

 

[Prateek Jain]

Purchased Amazon Vouchers on 14th Nov and my statement generated on 13th Dec does not have those bonus Reward points. Although got my bonus RPs for flight ticket booking.
Is this still same for everyone?

Yes it is same with me as well.

 

[ltf4ever]

How did you escalate?

grievance.redressalcc@hdfcbank.com

 

[stech18]

How is the situation now? How much time does it take to receive the bonus reward points?

 

[sm9811911]

How is the situation now? How much time does it take to receive the bonus reward points?

Couple of days

 

[stech18]

Couple of days

Great. Including gyftr bonus points?

 

[sm9811911]

Great. Including gyftr bonus points?

Yes + +

 

[ccdc]

Couple of days

couple of days...i thought it was 3 months for bonus rp to get credited to account.

 

[sm9811911]

couple of days...i thought it was 3 months for bonus rp to get credited to account.

Try it yourself

 

[ccdc]

Try it yourself

i'm asking did you get in couple of days...if yes...on what spends...only vouchers or flights & hotels as well?

 

[sm9811911]

i'm asking did you get in couple of days...if yes...on what spends...only vouchers or flights & hotels as well?

Only vouchers .

 

[Lobogris]

So I live in mumbai and it's possible that it's a city specific offer.

However, this is how it works - if you are an Amazon Prime subscriber and select amazon pay as the payment option for a particular trip the cost of a prime ride is discounted and made equal to the cost of a regular ride. Now just select the prime ride at no extra cost. This has been around for a couple of months I think.

Not just Bombay. I get it in Delhi as well.