HDFC Max upgrade case

[kuchbhi]

Okay so in short
I tried to upgrade my account to savings max online but failed zillion of times
Visited Branch (29 october) : Staff too much self obsessed and daydreaming, so he said, "Do it yourself online"!
Complained online(LEVEL-1) again they said to visit branch!
Finally reached out PNO quoted all of this!
Furthermore, as appropriate restitution for the undue mental harassment, repeated inconvenience, and systemic neglect I have endured, I requested compensation of INR 20,000.
Call came from branch (say, from person P1) strictly said them to send some person home for upgrade! He will be visiting overmorrow!
So what should be my next step to get closer to compensation since I don't want to close the case as it is, at least, not because of their system(s) failure!

@sjmajumder


EDIT-1 : 18-Nov-24 : No one visited today and SMS came that issue is resolved! Will call P1 tomorrow!
EDIT-2 : 19-Nov-24 : Posted another mail to PNO! Received reply at 11:46pm that they have acknowledged my issue and will get back to me till 25th of November!
EDIT-3 : 20-Nov-24 : Following the email a person was sent by P1 who visited my home did paperwork and afterwards I received an account conversion request reference number on mail too!
EDIT-4 : 22-Nov-24 : Account finally converted to savings max!
NOW, branch does my work on priority haha!

 

[kuchbhi]

Ok waiting for match to resume on day 4 eagerly

"This is exhilarating
Get excited!"
~ Senku (from Dr Stone)

 

[Ram1]

"It's exhilarating
Get excited!"
~ Senku (from Dr Stone)

Patience is the key
And rewarding too

 

[kuchbhi]

Okay so here's the update
@Ram1 @sjmajumder @6ix9ine @Aniket @Vasuki
He(P1) sent a person on 20 nov 2024 who got the request form signed from me and took it to branch nd they have started my account conversion I even got intimation that account conversion has begun!

 

[Ram1]

Okay so here's the update
@Ram1 @sjmajumder @6ix9ine @Aniket @Vasuki
He(P1) sent a person on 20 nov 2024 who got the request form signed from me and took it to branch nd they have started my account conversion I even got intimation that account conversion has begun!

Congo bhai ultimate winner ho tum

 

[kuchbhi]

Congo bhai ultimate winner ho tum

kardiya in logo ko clean bowled

 

[Ram1]

kardiya in logo ko clean bowled

What I liked in this case is, HDFC took no care with you at their branch. For their negligence, you made them visit your place and make do the same work they could have done earlier. Awesome

 

[kuchbhi]

What I liked in this case is, HDFC took no care with you at their branch. For their negligence, you made them visit your place and make do the same work they could have done earlier. Awesome

 

[Dobbiee]

Few months ago, had similar experience with HDFC branch people.
My wife opened 3 savings accounts - for herself and 2 kids.
(My mistake that I had asked her to open accounts in HDFC. Could have asked her to go to ICICI).

She faced some issues with linking of mobile numbers. Kids mobile number got linked to her account. UPI stopped working etc.
Escalations didnt help. She was made to visit branch 3 times.
At the branch there was no proper attention, rude behavior and saw several people hanging for their problems.
And the worst, while checking HDFC bank app on her mobile phone, the staff asked for the PIN to login.
She got too furious and worried if her savings are safe with the bank (though it was a small amount of 3-4 lacs).

In frustration she went to the nearby branch of ICICI Bank. (Where I already had banking relationship).
The branch assigned a management trainee girl to visit our house next day and open 3 Wealth Management accounts.

Today, whenever my wife is going that side, she drops in to the ICICI Bank, just to say 'hi' to the people there... made some friends.
And normally she makes a call before going to the branch, (to the trainee girl who visited our home), and she generally says ' Mam, aapka apna bank hai. You are always welcome'.

 

[kuchbhi]

Few months ago, had similar experience with HDFC branch people.
My wife opened 3 savings accounts - for herself and 2 kids.
(My mistake that I had asked her to open accounts in HDFC. Could have asked her to go to ICICI).

She faced some issues with linking of mobile numbers. Kids mobile number got linked to her account. UPI stopped working etc.
Escalations didnt help. She was made to visit branch 3 times.
At the branch there was no proper attention, rude behavior and saw several people hanging for their problems.
And the worst, while checking HDFC bank app on her mobile phone, the staff asked for the PIN to login.
She got too furious and worried if her savings are safe with the bank (though it was a small amount of 3-4 lacs).

In frustration she went to the nearby branch of ICICI Bank. (Where I already had banking relationship).
The branch assigned a management trainee girl to visit our house next day and open 3 Wealth Management accounts.

Today, whenever my wife is going that side, she drops in to the ICICI Bank, just to say 'hi' to the people there... made some friends.
And normally she makes a call before going to the branch, (to the trainee girl who visited our home), and she generally says ' Mam, aapka apna bank hai. You are always welcome'.

just the behaviour I want in my life!

 

[Ram1]

From tomorrow Real test cricket BGT starts.
Excited to see real cricket though 😂🏏

 

[Vasuki]

From tomorrow Real test cricket BGT starts.
Excited to see real cricket though 😂🏏

🧿🧿🧿 . .

 

[kuchbhi]

From tomorrow Real test cricket BGT starts.
Excited to see real cricket though 😂🏏

how much time would the upgrade take?

 

[Ram1]

how much time would the upgrade take?

2 3 working days

 

[kuchbhi]

@Ram1 they said in branch if you want we can give you platinum card right away but for millenia you will have to fill form with a cancelled cheque is this normal i'll have to visit again tomorrow and this time if they dont apply i'm going straight to BM cabin?
@6ix9ine

 

[6ix9ine]

@Ram1 they said in branch if you want we can give you platinum card right away but for millenia you will have to fill form with a cancelled check is this normal i'll have to visit again tomorrow and this time if they dont apply i'm going straight to BM cabin?
@6ix9ine

Account upgradation done to saving max?

 

[kuchbhi]

Account upgradation done to saving max?

yesss happy happy

 

[kuchbhi]

Account upgradation done to saving max?

but now debit card quest started
they never let me rest

 

[6ix9ine]

yesss happy happy

Nice, don’t take those cards because they won’t have your name printed on them.

Instead, apply for the card directly through net banking. Both cards are free for the Savings Max account, but the Platinum card is more expensive (just letting you know) because it offers higher rewards.

If they asks why? Tell them that you want your name printed on the card.

HDFC uses bluedart for delivery, so the card will arrive at your home within a few days that too with printed details.

 

[kuchbhi]

Nice, don’t take those cards because they won’t have your name printed on them.

Instead, apply for the card directly through net banking. Both cards are free for the Savings Max account, but the Platinum card is more expensive (just letting you know) because it offers higher rewards.

If they asks why? Tell them that you want your name printed on the card.

HDFC uses bluedart for delivery, so the card will arrive at your home within a few days that too with printed details.

netbanking helps in applying card when you have a card alredy active but i dont have any existing debit card wit hdfc rn so no options online

 

[kuchbhi]

Nice, don’t take those cards because they won’t have your name printed on them.

Instead, apply for the card directly through net banking. Both cards are free for the Savings Max account, but the Platinum card is more expensive (just letting you know) because it offers higher rewards.

If they asks why? Tell them that you want your name printed on the card.

HDFC uses bluedart for delivery, so the card will arrive at your home within a few days that too with printed details.

my only option is to fill the form!
but i dont know whether cancelled cheque thing is legit!