HDFC Max upgrade case

[kuchbhi]

Okay so in short
I tried to upgrade my account to savings max online but failed zillion of times
Visited Branch (29 october) : Staff too much self obsessed and daydreaming, so he said, "Do it yourself online"!
Complained online(LEVEL-1) again they said to visit branch!
Finally reached out PNO quoted all of this!
Furthermore, as appropriate restitution for the undue mental harassment, repeated inconvenience, and systemic neglect I have endured, I requested compensation of INR 20,000.
Call came from branch (say, from person P1) strictly said them to send some person home for upgrade! He will be visiting overmorrow!
So what should be my next step to get closer to compensation since I don't want to close the case as it is, at least, not because of their system(s) failure!

@sjmajumder


EDIT-1 : 18-Nov-24 : No one visited today and SMS came that issue is resolved! Will call P1 tomorrow!
EDIT-2 : 19-Nov-24 : Posted another mail to PNO! Received reply at 11:46pm that they have acknowledged my issue and will get back to me till 25th of November!
EDIT-3 : 20-Nov-24 : Following the email a person was sent by P1 who visited my home did paperwork and afterwards I received an account conversion request reference number on mail too!

 

[sjmajumder]

@sjmajumder @6ix9ine @Ram1 @Vasuki
I just checked SMS and they have send a confirmation message (at 6:07 pm) that your issue has been resolved! (that too 2 times)
But no one even visited my home today!

Did you check if your account is upgraded?

 

[kuchbhi]

n

Did you check if your account is upgraded?

not upgraded

 

[Ram1]

Did you check if your account is upgraded?

Good point sir

 

[kuchbhi]

Good point sir

nahi hua bhaiyaa tabhi to dukhi hu

 

[Ram1]

nahi hua bhaiyaa tabhi to dukhi hu

Where you checked exactly

 

[kuchbhi]

Where you checked exactly

everywhere possible
netbanking
mobile app
email
sms

 

[kuchbhi]

Did you check if your account is upgraded?

so next step
call or direct rbi

 

[kuchbhi]

If he is fine waiting then no issues :'D


Try karlo


Woh email par reply back kardo ki I'm complaining to RBIO (explain about closing complaint without resolution etc etc) and attach pno in CC as well, not BCC.

reply back karne ki khas wajah
when i'll put rbi they will themself call hehe

 

[Ram1]

so next step
call or direct rbi

Ruko jara sabar karo, climax abhi baki hI😜

 

[sjmajumder]

so next step
call or direct rbi

Write to PNO.

 

[Ram1]

Write to PNO.

I think Its better to give branch 1more day. Who knows they might have closed case assuming they r gonna send executive home tomorrow??

 

[Ram1]

everywhere possible
netbanking
mobile app
email
sms

In netbanking, mobile app account variant shows? R u sure?

 

[kuchbhi]

Write to PNO.

but i thought the case has become strong enough to quote to RBI since I have all proofs

 

[kuchbhi]

In netbanking, mobile app account variant shows? R u sure?

confirmed from MAB lol
diff b/w 10k and 25 k

 

[Ram1]

but i thought the case has become strong enough to quote to RBI since I have all proofs

There's a reason rbi put 30days waiting period yar. We need to have some patience. There's no financial loss day by day to u, then why r u hurrying?

 

[kuchbhi]

I think Its better to give branch 1more day. Who knows they might have closed case assuming they r gonna send executive home tomorrow??

they did not inform

 

[6ix9ine]

reply back karne ki khas wajah
when i'll put rbi they will themself call hehe

Bhai, get your issue resolved first. You are thinking of compensation more than your issue. Email them, let them respond.

If you don't have any written proof, RBIO won't help you at all. If you don't want to reply to that email, then go for that PNO email which you mentioned earlier. Tell them that branch is closing the complaint without solving the case.

 

[kuchbhi]

There's a reason rbi put 30days waiting period yar. We need to have some patience. There's no financial loss day by day to u, then why r u hurrying?

no i dont have problem but there was mentioned in rbi faq that complain should be lodged if we are not satisfied with ans so i was asking

 

[Ram1]

confirmed from MAB lol
diff b/w 10k and 25 k

MAB wont update immediately in netbanking after upgrade. It takes long time. Call customer care and ask ur variant, they will clearly say or we can see variant name in monthly statements too

 

[kuchbhi]

MAB wont update immediately in netbanking after upgrade. It takes long time. Call customer care and ask ur variant, they will clearly say or we can see variant name in monthly statements too

email pe intimation aati hai upgrade ki wo nai aai !
Also in account type also it shows only savings