HDFC Max upgrade case

[kuchbhi]

Okay so in short
I tried to upgrade my account to savings max online but failed zillion of times
Visited Branch (29 october) : Staff too much self obsessed and daydreaming, so he said, "Do it yourself online"!
Complained online(LEVEL-1) again they said to visit branch!
Finally reached out PNO quoted all of this!
Furthermore, as appropriate restitution for the undue mental harassment, repeated inconvenience, and systemic neglect I have endured, I requested compensation of INR 20,000.
Call came from branch (say, from person P1) strictly said them to send some person home for upgrade! He will be visiting overmorrow!
So what should be my next step to get closer to compensation since I don't want to close the case as it is, at least, not because of their system(s) failure!

@sjmajumder


EDIT-1 : 18-Nov-24 : No one visited today and SMS came that issue is resolved! Will call P1 tomorrow!
EDIT-2 : 19-Nov-24 : Posted another mail to PNO! Received reply at 11:46pm that they have acknowledged my issue and will get back to me till 25th of November!
EDIT-3 : 20-Nov-24 : Following the email a person was sent by P1 who visited my home did paperwork and afterwards I received an account conversion request reference number on mail too!
EDIT-4 : 22-Nov-24 : Account finally converted to savings max!
NOW, branch does my work on priority haha!

 

[kuchbhi]

I see so first I should go for PNO again!
not call that man right!
gotcha

 

[Ram1]

email pe intimation aati hai upgrade ki wo nai aai !
Also in account type also it shows only savings

If it is done from branch side, you won't get email and sms confirmation regarding variants seriously. You probably get case creation and case closure as far as I remember.
First make sure everything and go further, that's what all I can.
Everyday we learn

 

[kuchbhi]

If it is done from branch side, you won't get email and sms confirmation regarding variants seriously. You probably get case creation and case closure as far as I remember.
First make sure everything and go further, that's what all I can.
Everyday we learn

no case creation info too

 

[theflash]

no case creation info too

You said you tried upgrading it online what was the issue there were you able to see your present account variant? If yes then try the same process again and see if the account is upgraded or not 🤔

 

[kuchbhi]

You said you tried upgrading it online what was the issue there were you able to see your present account variant? If yes then try the same process again and see if the account is upgraded or not 🤔

no there is always error stating try again or visit branch

 

[Ram1]

no case creation info too

Anyhow keep patience and if you think it is done, call cc and confirm variant.
For RBI, i feel u better wait 30days with all proofs that branch done everything wrong against you and caused you inconvenience.

 

[kuchbhi]

f

Anyhow keep patience and if you think it is done, call cc and confirm variant.
For RBI, i feel u better wait 30days with all proofs that branch done everything wrong against you and caused you inconvenience.

for acc upgrade i am confident nothing has been done
the thing to decide is whether to wait while case already closed
open new case with pno
or call that person who assured sending his men

 

[Ram1]

f

for acc upgrade i am confident nothing has been done
the thing to decide is whether to wait while case already closed
open new case with pno
or call that person who assured sending his men

Call that person tomorrow afternoon and observe his behavior.
If negative u decide further to pno/wait 30days for rbi

 

[Ram1]

Welcome to day 3 test match of Hdfc. Keep us updated the score

 

[kuchbhi]

As these bankers don't listen to me without some high authority order I've decided to mail pno!
Will mention they closed case without sending men as promised will attach audio clip (of p1 and me talking)!
Other wise ye log case ko branch mai hi rafa dafa kar denge!

Edit Posted mail to PNO!

 

[Hell_Kitty]

Okay so in short
I tried to upgrade my account to savings max online but failed zillion of times
Visited Branch (29 october) : Staff too much self obsessed and daydreaming, so he said, "Do it yourself online"!
Complained online(LEVEL-1) again they said to visit branch!
Finally reached out PNO quoted all of this!
Furthermore, as appropriate restitution for the undue mental harassment, repeated inconvenience, and systemic neglect I have endured, I requested compensation of INR 20,000.
Call came from branch (say, from person P1) strictly said them to send some person home for upgrade! He will be visiting overmorrow!
So what should be my next step to get closer to compensation since I don't want to close the case as it is, at least, not because of their system(s) failure!

@sjmajumder


EDIT-1 : 18-Nov-24 : No one visited today and SMS came that issue is resolved! Will call P1 tomorrow!
EDIT-2 : 19-Nov-24 : Posted another mail to PNO!

I opened an account for my spouse online 2 months back and it was smooth. Got everything in less than a week. Only downside is she is not given a preferred banking 🙁 where as when I opened offline via agent in May 24 he opened my Savings Max as preferred banking 🙂

 

[kuchbhi]

I opened an account for my spouse online 2 months back and it was smooth. Got everything in less than a week. Only downside is she is not given a preferred banking 🙁 where as when I opened offline via agent in May 24 he opened my Savings Max as preferred banking 🙂

That no big issue provided your branch people are cool
just visit branch and fill a form and thats it!
or simply add her in family banking program

 

[kuchbhi]

Welcome to day 3 test match of Hdfc. Keep us updated the score

Reply came yesterday 11:46 pm that them have acknowledged the issue will get another reply till 25th of Nov

 

[Ram1]

Reply came yesterday 11:46 pm that them have acknowledged the issue will get another reply till 25th of Nov

Play has been stopped due to temporary delay

 

[kuchbhi]

Play has been stopped due to temporary delay

It's no wonder that HDFC is playing lol

 

[Ram1]

It's no wonder that HDFC is playing lol

Hope this match wont end in a draw. Someone has to win

 

[kuchbhi]

Hope this match wont end in a draw. Someone has to win

Tho till now score has been 0(kuchbhi) - 1(hdfc)
(But i have all proofs of their cheating!)

 

[Ram1]

Tho till now score has been 0(kuschbhi) - 1(hdfc)
(But i have all proofs of their cheating!)

Hdfc score is far more imo.
U failed in insta services - hdfc 1point
U failed in branch - hdfc 1 point
BM cheated u - hdfc 1 point
Total hdfc got 3 points
Its 3-0 in favor of Hdfc

 

[kuchbhi]

Hdfc score is far more imo.
U failed in insta services - hdfc 1point
U failed in branch - hdfc 1 point
BM cheated u - hdfc 1 point
Total hdfc got 3 points
Its 3-0 in favor of Hdfc

But I (or We for the most part) have FOOLPROOF strategy!

 

[Ram1]

But I (or We for the most part) have FOOLPROOF strategy!

Ok waiting for match to resume on day 4 eagerly