HDFC Swiggy - Membership Fee charged despite LTF Offer

[anshuman115]

It feels like they are misleading customers with false LTF.

In Sep 2024, I visited home HDFC branch to apply for CC and at that time even Swiggy app was showing LTF offer for me.
The branch manager himself checked my eligibility and confirmed that the Swiggy card was LTF for me.
So I applied for it and got it, even today, the Swiggy app still shows the card as LTF when I check.

But in last months statement I got Rs.500 charged and when I mailed to revert the fees they are saying its not LTF for me. Its fees is Rs.500.

I again mailed them with proofs, screenshots, waited for 10 days and they are still saying the card is not LTF for me.
Its Rs.500 and waiver is 2L spend.

I have the card with 3.2 Limit.
What should I do ? Any Idea. They are not agreeing to it.

One screenshot is the old one I took of the app showing LTF offer and another is new one showing the card details in the app.

 

[bhauka11]

It feels like they are misleading customers with false LTF.

In Sep 2024, I visited home HDFC branch to apply for CC and at that time even Swiggy app was showing LTF offer for me.
The branch manager himself checked my eligibility and confirmed that the Swiggy card was LTF for me.
So I applied for it and got it, even today, the Swiggy app still shows the card as LTF when I check.

But in last months statement I got Rs.500 charged and when I mailed to revert the fees they are saying its not LTF for me. Its fees is Rs.500.

I again mailed them with proofs, screenshots, waited for 10 days and they are still saying the card is not LTF for me.
Its Rs.500 and waiver is 2L spend.

I have the card with 3.2 Limit.
What should I do ? Any Idea. They are not agreeing to it.

One screenshot is the old one I took of the app showing LTF offer and another is new one showing the card details in the app.

You should've confirmed with the customer care team..

That's why I get it in written from customer care for every LTF card via email confirmation..

 

[anshuman115]

You should've confirmed with the customer care team..

That's why I get it in written from customer care for every LTF card via email confirmation..

Is there anything I can do now ??

Even now the app is showing LTF and the branch guy assured me its LTF, only because of that I applied.

 

[bhauka11]

Is there anything I can do now ??

Even now the app is showing LTF and the branch guy assured me its LTF, only because of that I applied.

You can escalate it to PNO and wait for response..

If not satisfied, you can file a complaint with RBI OMBUDSMAN after a month..

 

[anshuman115]

You can escalate it to PNO and wait for response..

If not satisfied, you can file a complaint with RBI OMBUDSMAN after a month..

I wrote a mail to Grievance redressal cc of HDFC, they took another 10 days to reply that my card is not LTF and told they can't even make my card LTF.
As a gesture they are reversing my 500 Membership charges.

Like why ? The card is still showing LTF in the Swiggy app.
Now I think there is no other way I believe.
They are not accepting the screenshots.

I don't think the branch guy can also do anything now. That time he told its LTF and now all these issues.

 

[cardio_guycardio_guy is verified member.]

Complain to consumer court and RBIO.

 

[anshuman115]

Complain to consumer court and RBIO.

I have mailed the PNO.
Lets see what he replies.
He will take another 10 days 😓.
Then I will mail to RBIO.

This time along with screenshot I shared a screen recording as well showing the swiggy app that the card is showing LTF and its my card.