• Hey there! Welcome to TFC! View fewer ads on the website just by signing up on TF Community.

HDFC Tata Neu Coins not credited in Neu App. I put both CC on Conference

Apply For Lifetime Free IDFC First Credit Card
LJGIBBS

LJGIBBS

TF Ace
My Tata neu plus bill was generated on 21st March with 709 neu coins which are yet to reflect in my tata neu app. So I called 1800 258 wala HDFC Customer care, he told me to call 1800 208 wala Tata Neu Customer care. There I was told by IVR to write a query on chat in Tata Neu App. So I went to the app and the cust care executive told me to contact HDFC bank as my coins were not sent by them. So, I mailed both HDFC and Tata neu in CC with my neu statement screenshot as well as card statement and again called HDFC.
The HDFC guy was very rude and was trying every loophole like you will get it after 21st april, 7 days not over, ask tata neu..
While I was on call with HDFC, got a call from Tata Neu. Told HDFC guy to be on hold and then put Tata Neu agent on conference call and told them to fight and decide who is going to pay me the coins. Both were doing random sh*t, like sir "Aap batao statement mei hua hai ki nahi, aap batao Neu coins aaye hai ki nhi".. Meanwhile those 30 min I was watching LSG death overs and enjoying their conference call. Finally, Neu guy told me to mail him the HDFC statement and he will contact me within 72 Hours.
Has anybody else faced this issue where neu coins earned in statement were not reflecting in tata neu app even after 7 days ?

EDIT - GOT NEU Coins today (7Apr). I think it was a mistake from the Tata Neu's end. HDFC is yet to respond me on mail, while tata neu was calling everyday
 
Last edited:
Apply For LTF AU LIT Credit Card
Sort by date Sort by votes
Wealth is my birth right! said:
Yes neu app shows bill amount but statement not received
But coins not even appearing in “unlocking soon”
Click to expand...
Credit card neucoins won't appear in unlocking soon, they will directly appear as usable after 7 days.

I can see the NeuCoins in MyCards website and bill amount to be paid, but same as you I can't download April statement.

Past 2 months HDFC has emailed the statement on 2nd of every month early morning, but I guess there's a delay this time. We'll just have to wait.
 
Upvote 0 Downvote
LJGIBBS said:
My Tata neu plus bill was generated on 21st March with 709 neu coins which are yet to reflect in my tata neu app. So I called 1800 258 wala HDFC Customer care, he told me to call 1800 208 wala Tata Neu Customer care. There I was told by IVR to write a query on chat in Tata Neu App. So I went to the app and the cust care executive told me to contact HDFC bank as my coins were not sent by them. So, I mailed both HDFC and Tata neu in CC with my neu statement screenshot as well as card statement and again called HDFC.
The HDFC guy was very rude and was trying every loophole like you will get it after 21st april, 7 days not over, ask tata neu..
While I was on call with HDFC, got a call from Tata Neu. Told HDFC guy to be on hold and then put Tata Neu agent on conference call and told them to fight and decide who is going to pay me the coins. Both were doing random sh*t, like sir "Aap batao statement mei hua hai ki nahi, aap batao Neu coins aaye hai ki nhi".. Meanwhile those 30 min I was watching LSG death overs and enjoying their conference call. Finally, Neu guy told me to mail him the HDFC statement and he will contact me within 72 Hours.
Has anybody else faced this issue where neu coins earned in statement were not reflecting in tata neu app even after 7 days ?
Click to expand...
which type of payment you made through your TATA Neu Card???
 
Upvote 0 Downvote
Chupaxabra said:
Credit card neucoins won't appear in unlocking soon, they will directly appear as usable after 7 days.

I can see the NeuCoins in MyCards website and bill amount to be paid, but same as you I can't download April statement.

Past 2 months HDFC has emailed the statement on 2nd of every month early morning, but I guess there's a delay this time. We'll just have to wait.
Click to expand...
In mycards are seeing any rewards points for tata neu card ..for me it's showing zero
 
Upvote 0 Downvote
Chupaxabra said:
Credit card neucoins won't appear in unlocking soon, they will directly appear as usable after 7 days.

I can see the NeuCoins in MyCards website and bill amount to be paid, but same as you I can't download April statement.

Past 2 months HDFC has emailed the statement on 2nd of every month early morning, but I guess there's a delay this time. We'll just have to wait.
Click to expand...
Yes they r validating transactions I think post which it will get into pdf
So by 8th we can purchase with this coins?
 
Upvote 0 Downvote
You must log in or register to reply here.

Similar threads

Chechu7
Reload Taj Experience gift card using tata neu coins
Replies
0
Views
60
Chechu7
Chechu7
Hisoka
  • Question Question
Capping of neu coins on Tata Neu app?
Replies
17
Views
3K
silent.night
silent.night
L
  • Question Question
Tata neu 5% neu coins on Fastags recharge?
Replies
8
Views
763
shadow
shadow
S
  • Question Question
Bonus neu coins missing for tata digital transaction
Replies
4
Views
545
sumeet
S
card_wizard
  • Question Question
Tata Neu coins calculation
2
Replies
26
Views
3K
b4bhar
b4bhar
Back
Top