HDFC Tata Neu Coins not credited in Neu App. I put both CC on Conference

[LJGIBBS]

My Tata neu plus bill was generated on 21st March with 709 neu coins which are yet to reflect in my tata neu app. So I called 1800 258 wala HDFC Customer care, he told me to call 1800 208 wala Tata Neu Customer care. There I was told by IVR to write a query on chat in Tata Neu App. So I went to the app and the cust care executive told me to contact HDFC bank as my coins were not sent by them. So, I mailed both HDFC and Tata neu in CC with my neu statement screenshot as well as card statement and again called HDFC.
The HDFC guy was very rude and was trying every loophole like you will get it after 21st april, 7 days not over, ask tata neu..
While I was on call with HDFC, got a call from Tata Neu. Told HDFC guy to be on hold and then put Tata Neu agent on conference call and told them to fight and decide who is going to pay me the coins. Both were doing random sh*t, like sir "Aap batao statement mei hua hai ki nahi, aap batao Neu coins aaye hai ki nhi".. Meanwhile those 30 min I was watching LSG death overs and enjoying their conference call. Finally, Neu guy told me to mail him the HDFC statement and he will contact me within 72 Hours.
Has anybody else faced this issue where neu coins earned in statement were not reflecting in tata neu app even after 7 days ?

EDIT - GOT NEU Coins today (7Apr). I think it was a mistake from the Tata Neu's end. HDFC is yet to respond me on mail, while tata neu was calling everyday

 

[Chupaxabra]

In mycards are seeing any rewards points for tata neu card ..for me it's showing zero

Yes I can see the reward points for March in MyCards.

 

[Chupaxabra]

Yes they r validating transactions I think post which it will get into pdf
So by 8th we can purchase with this coins?

Yes ideally we should get by then. In March, I got them on the 5th

 

[Deleted member 5552]

In mycards are seeing any rewards points for tata neu card ..for me it's showing zero

You can see tata neu reward points after 2 to 4 days of every transaction. You can see it in mobile app, net banking and mycards. If it is not available in your card, your transactions may not be eligible or you will have to get details from HDFC

 

[Wealth is my birth right!]

You can see tata neu reward points after 2 to 4 days of every transaction. You can see it in mobile app, net banking and mycards. If it is not available in your card, your transactions may not be eligible or you will have to get details from HDFC

Yes I am able to see my coins in all 3 places where u mentioning thanks

 

[LJGIBBS]

which type of payment you made through your TATA Neu Card???

Credit card and UPI both. My billing cycle is 21st of every month. I used the card for first time only in March where statement was generated on 21st with 709 neu coins. Ideally it should be credited by 28th March, but still not reflecting

 

[LJGIBBS]

Yes I am able to see my coins in all 3 places where u mentioning thanks

In current billing cycle, all neu coins earned gets reflected in the HDFC app withing 2-3 days. When the statement generates, the total neu coins earned in the cycle gets credited to Tata neu app, and the HDFC App starts showing 0 coins for next cycle.
So, if your hdfc app shows some coins, then I think you have to wait till your statement generates, in that you will see closing neu coins and that should be transfered withing 7 days. In my case, I am yet to get those 709 coins for stament generated on 21st march.

 

[Chupaxabra]

Didn't get email yet, but got SMS with link to statement.

 

[PavanPavan is verified member.]

Yes I am able to see my coins in all 3 places where u mentioning thanks

 

[PavanPavan is verified member.]

Yes neu app shows bill amount but statement not received
But coins not even appearing in “unlocking soon”

:'( now i have start a new fight

 

[lhgeek]

Anyone knows what's it the h neucoins_insurance offer?

I got some neucoins for insurance payments. Trying to find the tnc for that

 

[Deleted member 5552]

Check now. Pdf is available for latest Tata Neu credit card statement. You can download it now

 

[Wealth is my birth right!]

Didn't get email yet, but got SMS with link to statement.

Check now. Pdf is available for latest Tata Neu credit card statement. You can download it now

Yes got link on sms which gave pdf

 

[PavanPavan is verified member.]

Yes got link on sms which gave pdf

Thank you i can see some points but need to wait if it will be transferred
Any idea when it will be visible in Tata Neu app ?

 

[Wealth is my birth right!]

Thank you i can see some points but need to wait if it will be transferred
Any idea when it will be visible in Tata Neu app ?

Check on Thursday in neu app the coins shown in statement will be available on app for spending
Btw what’s insurance coins shown in statement

 

[LJGIBBS]

D

Check on Thursday in neu app the coins shown in statement will be available on app for spending
Btw what’s insurance coins shown in statement

Did you get neu coins for your previous statement? How long did it take?

 

[Wealth is my birth right!]

D

Did you get neu coins for your previous statement? How long did it take?

For me it’s new card and this is first statement but heard from my colleagues they got Tata card in November that hdfc move coins to app in batches after statement generated and everyone get coins on different times which may be max 5 days from bill closure

 

[PavanPavan is verified member.]

Check on Thursday in neu app the coins shown in statement will be available on app for spending
Btw what’s insurance coins shown in statement

Thank you..I don't have insurance payments..but got to know my friend it's 1.5% cashback

 

[Deleted member 5552]

Yes neu app shows bill amount but statement not received
But coins not even appearing in “unlocking soon”

Did you use your tata neu card for any smartbuy transaction?

Previously it used to credit cashback in 3 days to hdfc cards. But now I didn't see any 5 percentage cashback for irctc transaction

 

[Wealth is my birth right!]

Did you use your tata neu card for any smartbuy transaction?

Previously it used to credit cashback in 3 days to hdfc cards. But now I didn't see any 5 percentage cashback for irctc transaction

No I didnt
My exclusive application of Tata neu is only upi
Physical card somewhere thrown at my locker

 

[Deleted member 5552]

Tata neu coins of April Statement credited to Tata Neu app today morning. Check it now