HDFC Tata Neu Coins not credited in Neu App. I put both CC on Conference

[LJGIBBS]

My Tata neu plus bill was generated on 21st March with 709 neu coins which are yet to reflect in my tata neu app. So I called 1800 258 wala HDFC Customer care, he told me to call 1800 208 wala Tata Neu Customer care. There I was told by IVR to write a query on chat in Tata Neu App. So I went to the app and the cust care executive told me to contact HDFC bank as my coins were not sent by them. So, I mailed both HDFC and Tata neu in CC with my neu statement screenshot as well as card statement and again called HDFC.
The HDFC guy was very rude and was trying every loophole like you will get it after 21st april, 7 days not over, ask tata neu..
While I was on call with HDFC, got a call from Tata Neu. Told HDFC guy to be on hold and then put Tata Neu agent on conference call and told them to fight and decide who is going to pay me the coins. Both were doing random sh*t, like sir "Aap batao statement mei hua hai ki nahi, aap batao Neu coins aaye hai ki nhi".. Meanwhile those 30 min I was watching LSG death overs and enjoying their conference call. Finally, Neu guy told me to mail him the HDFC statement and he will contact me within 72 Hours.
Has anybody else faced this issue where neu coins earned in statement were not reflecting in tata neu app even after 7 days ?

EDIT - GOT NEU Coins today (7Apr). I think it was a mistake from the Tata Neu's end. HDFC is yet to respond me on mail, while tata neu was calling everyday

 

[gurubhai]

Bhai tum HDFC ko bamboo karo... wo apne aap tata walo ko bamboo karke kaam karwa denge...
This is wat I feel...
Or wait for suggestions from pro members..

 

[VISHESH_BANSAL]

I got my tata neu Infinity Card after applying directly with hdfc bank, but the card is not showing in Tata neu app. What can I do regarding this? Will I still get the 5% neu coins if I transact through tata neu app through tata neu Infinity cc?

@pprakash11
Thoda prakash daaliye. You also faced Same issue, if my memory serves me right

 

[pprakash11]

@pprakash11
Thoda prakash daaliye. You also faced Same issue, if my memory serves me right

Start bambooing Tata Neu team, call chat and email they will register one complaint and within 2-3 days your card would be visible there

 

[VISHESH_BANSAL]

Start bambooing Tata Neu team, call chat and email they will register one complaint and within 2-3 days your card would be visible there

@jabj191994 refer this

 

[sourpai]

Neu coins not reflecting in the account for me - statement generation date 1st Oct 2023. Called HDFC customer support, they said they have transferred to neu account and asking me to reach out to Neu helpline - 1800 208 282 638

But I am not able to get through to agent via IVR. What to do? There is no such option. Anyone experienced this? Any other option? Approx 455 Neu coins are supposed to be transferred