HDFC Tata Neu Coins not credited in Neu App. I put both CC on Conference

[LJGIBBS]

My Tata neu plus bill was generated on 21st March with 709 neu coins which are yet to reflect in my tata neu app. So I called 1800 258 wala HDFC Customer care, he told me to call 1800 208 wala Tata Neu Customer care. There I was told by IVR to write a query on chat in Tata Neu App. So I went to the app and the cust care executive told me to contact HDFC bank as my coins were not sent by them. So, I mailed both HDFC and Tata neu in CC with my neu statement screenshot as well as card statement and again called HDFC.
The HDFC guy was very rude and was trying every loophole like you will get it after 21st april, 7 days not over, ask tata neu..
While I was on call with HDFC, got a call from Tata Neu. Told HDFC guy to be on hold and then put Tata Neu agent on conference call and told them to fight and decide who is going to pay me the coins. Both were doing random sh*t, like sir "Aap batao statement mei hua hai ki nahi, aap batao Neu coins aaye hai ki nhi".. Meanwhile those 30 min I was watching LSG death overs and enjoying their conference call. Finally, Neu guy told me to mail him the HDFC statement and he will contact me within 72 Hours.
Has anybody else faced this issue where neu coins earned in statement were not reflecting in tata neu app even after 7 days ?

EDIT - GOT NEU Coins today (7Apr). I think it was a mistake from the Tata Neu's end. HDFC is yet to respond me on mail, while tata neu was calling everyday

 

[Wealth is my birth right!]

Tata neu coins of April Statement credited to Tata Neu app today morning. Check it now

Wow thanks
I am able to see my coins

 

[Chupaxabra]

Tata neu coins of April Statement credited to Tata Neu app today morning. Check it now

Yes, credited. Now time to start dispute with them regarding my statement
The stupid system shows payment gateway as merchant for one of my transactions instead of the Tata partner brand, so only got 1.5% neucoins on that instead of full 5%

 

[mgforce]

I have a very good experience with HDFC Tata Neu Credit Card.

Stmt generated on 2nd and I could see the points calculated. It said points will be transferred in 7 days, but today on 4th got message that points transferred and I could see in TataNeu app too.

Really nice.

 

[mgforce]

Yes, credited. Now time to start dispute with them regarding my statement
The stupid system shows payment gateway as merchant for one of my transactions instead of the Tata partner brand, so only got 1.5% neucoins on that instead of full 5%

Same for me. I did 2 payments at 1mg but Paytm Delhi picked as merchant

 

[LJGIBBS]

Tata neu coins of April Statement credited to Tata Neu app today morning. Check it now

Lucky you. I still don't see neu coins in my app

 

[LJGIBBS]

I have a very good experience with HDFC Tata Neu Credit Card.

Stmt generated on 2nd and I could see the points calculated. It said points will be transferred in 7 days, but today on 4th got message that points transferred and I could see in TataNeu app too.

Really nice.

Did you get a text message from HDFC about points being transferred? Can you send SS.

 

[Wealth is my birth right!]

Did you get a text message from HDFC about points being transferred? Can you send SS.

Nope it’s app pop up

 

[LJGIBBS]

Nope it’s app pop up

So basically it's from Tata Neu itself. And these guys have been fooling me to contact HDFC.

 

[Wealth is my birth right!]

So basically it's from Tata Neu itself. And these guys have been fooling me to contact HDFC.

Yes it’s by Tata money only they r sharing revenue with us
Hdfc just a banker who provide Tata their channel to use card as a product

 

[Chupaxabra]

Same for me. I did 2 payments at 1mg but Paytm Delhi picked as merchant

Mail them with 1mg receipt as proof. Hopefully it's a common issue and they'll credit the extra neucoins

 

[mgforce]

Did you get a text message from HDFC about points being transferred? Can you send SS.

Congratulations! We have credited xxxx NeuCoin(s) earned on your last NeuCard bill statement. Team Tata Neu

 

[mgforce]

Mail them with 1mg receipt as proof. Hopefully it's a common issue and they'll credit the extra neucoins

Yes, have done the same to TataNeu HDFC team, let's see.

I sent them order confirmation email as there amount time was exactly matching.

 

[pranavcool]

when will we get the upi offer 10% cashaback in these cards @Abhishek012

 

[Md Kaif]

when will we get the upi offer 10% cashaback in these cards

+1
i also didn't receive the 10% cashback for the month of Feb & March

 

[WhoU]

No I didnt
My exclusive application of Tata neu is only upi
Physical card somewhere thrown at my locker

Yeah this and SBI CB, both physical cards not needed at all.

 

[Wealth is my birth right!]

Yeah this and SBI CB, both physical cards not needed at all.

Those 2 cards are e-revolutionary
No physical encounters

 

[dvprasanth]

My Statement got generated on 01st April and I got the Neucoins credited in the App on 04th Apr. However, I'm yet to get the additional 5% Neupass bonus (Base 1.5% + Bonus 3.5% received), which is supposedly credited from Tata Neu side & not from Bank. Has anyone faced this issue?

 

[WhoU]

My Statement got generated on 01st April and I got the Neucoins credited in the App on 04th Apr. However, I'm yet to get the additional 5% Neupass bonus (Base 1.5% + Bonus 3.5% received), which is supposedly credited from Tata Neu side & not from Bank. Has anyone faced this issue?

Do you have SBI Cashback card?

 

[gowthamselvam]

Mine credited 2 days before !

 

[dvprasanth]

Do you have SBI Cashback card?

No. I’ve Hdfc Tata Neu infinity card.