How to change Emerald variant from Visa to Master and Amex?

[venky2607]

How to change Emerald variant from Visa to Master and Amex?

I tried sending an email and they say due to security they can’t change over email and asked to call the customer care.

Tried calling customer and they denied sating it depends on application to application and 90% they offer visa variant.

 

[shrewdoc]

I recommend using Level Support System in case of ICICI. Start from L1 and progress accordingly if you're not satisfied.
Most likely, you will get your issue resolved at L1 itself. If not, you can access L2 from there via SR easily.

 

[alphadark7]

Customer care can't do anything, try via Twitter or via RM, online is impossible

 

[SSV]

How to change Emerald variant from Visa to Master and Amex?

I tried sending an email and they say due to security they can’t change over email and asked to call the customer care.

Tried calling customer and they denied sating it depends on application to application and 90% they offer visa variant.

This is a typical use case for Twitter (X) route support.

 

[ZappyRed]

How to change Emerald variant from Visa to Master and Amex?

I tried sending an email and they say due to security they can’t change over email and asked to call the customer care.

Tried calling customer and they denied sating it depends on application to application and 90% they offer visa variant.

What do you have? A paid one? or a LTF one?

 

[venky2607]

What do you have? A paid one? or a LTF one?

Paid one but trying to convert to LFT.

 

[venky2607]

I recommend using Level Support System in case of ICICI. Start from L1 and progress accordingly if you're not satisfied.
Most likely, you will get your issue resolved at L1 itself. If not, you can access L2 from there via SR easily.

How to contact the L1 or L2?

 

[ZappyRed]

Paid one but trying to convert to LFT.

How to convert it into LTF?

Did you get a pre-approved offer regarding it?

 

[shrewdoc]

How to contact the L1 or L2?

ICICI - Contact Us

 

[venky2607]

How to convert it into LTF?

Did you get a pre-approved offer regarding it?

No, I’m offering to move my house loan and Car loan and salary account to ICICI if they can offer me LFT.

 

[jack333]

No, I’m offering to move my house loan and Car loan and salary account to ICICI if they can offer me LFT.

They'll agree easily. Just talk to BM or preferably RH

 

[venky2607]

They'll agree easily. Just talk to BM or preferably RH

Sure, thank you!

 

[MilesMax]

Is there any advantage of having the Amex variant of Emeralde vs the regular Visa variant?
Do we get access to Amex lounges in Mumbai or Delhi if we have the Amex variant?

@anirban.choudhury I remember you had Emeralde card, Would you mind sharing which variant you have?

 

[anirban.choudhuryanirban.choudhury is verified member.]

Is there any advantage of having the Amex variant of Emeralde vs the regular Visa variant?
Do we get access to Amex lounges in Mumbai or Delhi if we have the Amex variant?

@anirban.choudhury I remember you had Emeralde card, Would you mind sharing which variant you have?

Visa Infinite
Generally icici doesn't cater request to change variant in Emeralde
Still you can request them on twitter and check

 

[MilesMax]

Visa Infinite
Generally icici doesn't cater request to change variant in Emeralde
Still you can request them on twitter and check

I don't have the card yet, But I might get it LTF based on the relationship, given the choice which variant should I go for? Visa or Dual (MC + Amex)

 

[anirban.choudhuryanirban.choudhury is verified member.]

I don't have the card yet, But I might get it LTF based on the relationship, given the choice which variant should I go for? Visa or Dual (MC + Amex)

Emerald is not issued in dual
If you want to leverage the domestic lounge network then do with visa or MC
As Amex only has access to 9 domestic lounge access in India

But amex gets a 5000 voucher on your birthday , but if your card is LTF I highly doubt they would give that
Go with visa infinite in my opinion

 

[MilesMax]

Emerald is not issued in dual
If you want to leverage the domestic lounge network then do with visa or MC
As Amex only has access to 9 domestic lounge access in India

But amex gets a 5000 voucher on your birthday , but if your card is LTF I highly doubt they would give that
Go with visa infinite in my opinion

Oh okay. Will go for the Visa variant.
Thanks a lot for the quick response.

 

[MilesMax]

With the Amex variant will I get access to the American Express lounges that only Amex Plat or Plat Reserve is given access to?

 

[anirban.choudhuryanirban.choudhury is verified member.]

With the Amex variant will I get access to the American Express lounges that only Amex Plat or Plat Reserve is given access to?

Yes
But not the centurion lounge
One lounge which i can think of which Amex cards provide is Irish House kolkata

 

[jack333]

This is the amex lounge list for icici