HSBC rejected my CashKaro Cashback

[harshgupta940]

I had applied for my HSBC Cashback (now Live+) Credit Card via CashKaro on 10th May.

My CashKaro app didn't show my Cashback as pending in 3 days so when I raised missing cashback query they asked for Application Number which I provided and then it was showing in pending and my Cashback will be confirmed by 31st July.


On 2nd August I raised a query with Cashkaro about my cashback about non confirmation of the cashback as one of my known applied for HSBC Cashback through my referral after I had applied and followed the same process as I did (as I had guided him) and he had the cashback confirmed before me.

Yesterday I got the following reply in my email from cashkaro.



I had completed the vkyc the same day and made sure to apply for the card from their link.

Now can anyone suggest what can be done as I am not going to dispute with CashKaro as I know until they get the commission from HSBC they will not pass it on to me.
So can I raise any complaint with HSBC directly regarding this. If so where and how?

 

[harshgupta940]

Bank sathi also denied giving cashback on hsbc cashback credit card sometime ago for me stating bank didn't provide them the commission.

Now only @AllThatStuff can save us by guiding us how to file against them in consumer court

 

[AllThatStuff]

Now only @AllThatStuff can save us by guiding us how to file against them in consumer court

Here find the the copy of complaint raised, along with attachments !!

 

[Credit raja]

Here find the the copy of complaint raised, along with attachments !!

Bravo men good..

 

[harshgupta940]

Here find the the copy of complaint raised, along with attachments !!

Thank you very much for replying in so much detail. I will surely go through them thoroughly and file a complaint.

 

[jack333]

Here find the the copy of complaint raised, along with attachments !!

Well fought and congratulations. Please hide phone no and email ids from the pdf

 

[itscredit]

If its transparent, why doesn't it mention there is certain possibility that cashback will be denied/ it is a lottery like you said.

@harshgupta940, @roygarg and others : suggest you do escalate to cashkaro on call and on social media (twitter etc). Post it here as well for better reach.

Actually the uncertainty part is mentioned in their terms and conditions page clearly under Cashback Service section, and by the way I wrote it is quite transparent in respect to other affiliate sites

 

[AllThatStuff]

Well fought and congratulations. Please hide phone no and email ids from the pdf

I did hide...but then inadvertently uploaded the unedited ones !!

 

[AllThatStuff]

Thank you very much for replying in so much detail. I will surely go through them thoroughly and file a complaint.

Pleasure is all mine

 

[ankita_CK]

I had applied for my HSBC Cashback (now Live+) Credit Card via CashKaro on 10th May.

My CashKaro app didn't show my Cashback as pending in 3 days so when I raised missing cashback query they asked for Application Number which I provided and then it was showing in pending and my Cashback will be confirmed by 31st July.

View attachment 63833
On 2nd August I raised a query with Cashkaro about my cashback about non confirmation of the cashback as one of my known applied for HSBC Cashback through my referral after I had applied and followed the same process as I did (as I had guided him) and he had the cashback confirmed before me.

Yesterday I got the following reply in my email from cashkaro.

View attachment 63839

I had completed the vkyc the same day and made sure to apply for the card from their link.

Now can anyone suggest what can be done as I am not going to dispute with CashKaro as I know until they get the commission from HSBC they will not pass it on to me.
So can I raise any complaint with HSBC directly regarding this. If so where and how?

Hi Harsh, Greetings from CashKaro.com. We are very sorry to know about the situation however we request you to share your email id/User ID with us so that we can look into this on top priority and come back with an update here.

 

[harshgupta940]

Hi Harsh, Greetings from CashKaro.com. We are very sorry to know about the situation however we request you to share your email id/User ID with us so that we can look into this on top priority and come back with an update here.

Kindly DM me your official email id with company's domain to validate that you are official CashKaro representative. I will take it forward on email.

 

[b4bhar]

After waiting for almost 3 months, i get the exact same email from them. Is there anything that i can do?

 

[harshgupta940]

After waiting for almost 3 months, i get the exact same email from them. Is there anything that i can do?

Read the entire thread and the marked solution. Also someone from Cashkaro even made an account here to try to solve issue lets see if you get their reply.

 

[b4bhar]

Read the entire thread and the marked solution. Also someone from Cashkaro even made an account here to try to solve issue lets see if you get their reply.

Did you file the complaint in the consumer forum? Will it work as their TnCs are mentioning that cashback wont be credited if its not attributed to CashKaro

 

[Sriim]

My rewards are pending till August 10. I'll update once the deadline is reached

Update : Rewards were not confirmed by deadline. On raising ticket, they said to wait for 10 days

Today on August 22, rewards got confirmed

 

[roygarg]

Update : Rewards were not confirmed by deadline. On raising ticket, they said to wait for 10 days

Today on August 22, rewards got confirmed

Was yours auto tracked? When was your card approved?

 

[Sriim]

Was yours auto tracked?

Yes

When was your card approved?

Applied May end

 

[doomlord]

Read the entire thread and the marked solution. Also someone from Cashkaro even made an account here to try to solve issue lets see if you get their reply.

Any update, did you get the cashback?

 

[harshgupta940]

Any update, did you get the cashback?

No they have denied and sent me a mail attaching their confirmation directly from HSBC.

They said that I have initiated my application from HSBC but completed it normally I don't know how that works, maybe my browser cookies got refreshed while application.

I raised a consumer court request and there was no update on that for 2 weeks so I withdrew that complaint too as I don't think its worth fighting for if HSBC themselves have denied.

 

[roygarg]

No they have denied and sent me a mail attaching their confirmation directly from HSBC.

They said that I have initiated my application from HSBC but completed it normally I don't know how that works, maybe my browser cookies got refreshed while application.

I raised a consumer court request and there was no update on that for 2 weeks so I withdrew that complaint too as I don't think its worth fighting for if HSBC themselves have denied.

Was yours auto tracked at cashkaro? Or did you have to raise a missing cashback ticket?

 

[AllThatStuff]

No they have denied and sent me a mail attaching their confirmation directly from HSBC.

They said that I have initiated my application from HSBC but completed it normally I don't know how that works, maybe my browser cookies got refreshed while application.

I raised a consumer court request and there was no update on that for 2 weeks so I withdrew that complaint too as I don't think its worth fighting for if HSBC themselves have denied.

But why did you withdraw your consumer forum complaint??