Recently all FASTag users were asked to complete KYV (Know Your Vehicle) verification. Just like we do KYC for bank accounts, now we have to complete KYV for our FASTag.
Fair enough. No issues with the requirement.
They asked for:
1. Car front photo showing the number plate
2. Side profile photo
3. FASTag sticker backside photo (taken from inside the car)
4. Car RC copy
All good. I uploaded everything.
But where is the real issue?
It’s with one particular FASTag provider. And it's none other than… yes… ICICI Bank.
I have been an ICICI FASTag user for a long time. The main reason many of us chose ICICI FASTag was simple. It allowed us to buy fuel at HPCL fuel stations and pay directly using the FASTag balance.
This was a big convenience for me and many others in the community.
Now let me explain the pain.
I uploaded all KYV documents well before the deadline.
Everything was submitted before 20th October 2025.
But till 15th November 2025, ICICI Bank neither verified my documents nor bothered to check anything.
KYV was still pending.
And it’s not just me. This is happening with a majority of ICICI FASTag customers.
On top of that, ICICI Bank disabled fuel payment for users who hadn’t completed KYV.
And they did this even before the official deadline.
So we were stuck. No fuel payment, no verification, no action.
And then comes the funniest part.
On 30th November 2025, NHAI simplified the KYV process and posted on Twitter that customers now need to upload only one thing to complete KYV.
Just the car front image showing the number plate.
Nothing else.
No side profile images.
No FASTag backside photos.
No unnecessary documents.
But ICICI Bank, and many other FASTag issuers, are still forcing customers to upload the old set of documents.
Side profile image, inside photo, RC copy… the whole junk list.
Basically they are ignoring the updated NHAI guidelines completely.
Out of pure frustration, on 14th November, I bought an IDFC FIRST Bank FASTag.
IDFC also supports fuel payments through FASTag, just like ICICI.
On 15th November, I placed a closure request for my ICICI FASTag.
It went into “Pending Closed” status on 19th November, 2025
My biggest worry was my active annual pass.
I didn’t want to lose it.
But the moment my ICICI FASTag showed “Pending Closed”, the Port Annual Pass option appeared on the Rajmarg yatra app.
I clicked on “Port Now”.
And boom… the annual pass instantly got linked to my new IDFC FASTag.
Super smooth. Exactly how it should be.
Personal Learning:
Never rely on ICICI Bank for any product.
Their systems are slow, support is clueless, and customers suffer for no fault of theirs.
If you’re stuck with ICICI FASTag and facing KYV issues, don’t think twice.
Move to a better provider.
IDFC FASTag is working flawlessly for me so far.
Fair enough. No issues with the requirement.
They asked for:
1. Car front photo showing the number plate
2. Side profile photo
3. FASTag sticker backside photo (taken from inside the car)
4. Car RC copy
All good. I uploaded everything.
But where is the real issue?
It’s with one particular FASTag provider. And it's none other than… yes… ICICI Bank.
I have been an ICICI FASTag user for a long time. The main reason many of us chose ICICI FASTag was simple. It allowed us to buy fuel at HPCL fuel stations and pay directly using the FASTag balance.
This was a big convenience for me and many others in the community.
Now let me explain the pain.
I uploaded all KYV documents well before the deadline.
Everything was submitted before 20th October 2025.
But till 15th November 2025, ICICI Bank neither verified my documents nor bothered to check anything.
KYV was still pending.
And it’s not just me. This is happening with a majority of ICICI FASTag customers.
On top of that, ICICI Bank disabled fuel payment for users who hadn’t completed KYV.
And they did this even before the official deadline.
So we were stuck. No fuel payment, no verification, no action.
And then comes the funniest part.
On 30th November 2025, NHAI simplified the KYV process and posted on Twitter that customers now need to upload only one thing to complete KYV.
Just the car front image showing the number plate.
Nothing else.
No side profile images.
No FASTag backside photos.
No unnecessary documents.
But ICICI Bank, and many other FASTag issuers, are still forcing customers to upload the old set of documents.
Side profile image, inside photo, RC copy… the whole junk list.
Basically they are ignoring the updated NHAI guidelines completely.
Out of pure frustration, on 14th November, I bought an IDFC FIRST Bank FASTag.
IDFC also supports fuel payments through FASTag, just like ICICI.
On 15th November, I placed a closure request for my ICICI FASTag.
It went into “Pending Closed” status on 19th November, 2025
My biggest worry was my active annual pass.
I didn’t want to lose it.
But the moment my ICICI FASTag showed “Pending Closed”, the Port Annual Pass option appeared on the Rajmarg yatra app.
I clicked on “Port Now”.
And boom… the annual pass instantly got linked to my new IDFC FASTag.
Super smooth. Exactly how it should be.
Personal Learning:
Never rely on ICICI Bank for any product.
Their systems are slow, support is clueless, and customers suffer for no fault of theirs.
If you’re stuck with ICICI FASTag and facing KYV issues, don’t think twice.
Move to a better provider.
IDFC FASTag is working flawlessly for me so far.
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