Indus Mobile is going to be Discontinued soon Transitioning to Indie App !

[dvader]

If multiple accounts are linked to the same mobile number, the bank can simply show all of them and let the user pick which one to register in the app.

HDFC does this—when you sign up on their mobile app, they show all Customer IDs linked to your number. I have two HDFC accounts, and I was able to register both without any problem.

IndusInd Bank, on the other hand, is the first bank I’ve seen that asks for a PAN just to check if you already have an account. This makes things more complicated for no reason.

So, saying that mobile numbers can’t be used to fetch accounts doesn’t really make sense. It’s just about how banks choose to handle it.

You don't get it. Multiple account nos with same pan and multiple account no with diff PAN are two completely diff things.

No bank should show accounts with a Diff PAN to customers. That's just basic compliance. And if HDFC is showing it right now, it won't in future. And no banks don't get to choose what they want, it's just that RBI doesn't have a guideline yet. Once they do, all this would be gone.

Again IndusInd has an excellent process but a mediocre implementation.

 

[NABNAB is verified member.]

Right now, Everything is dependent on the Mobile Number only. Even if someone has the same mobile number in a different account with another PAN, only the mobile in which the SIM is present the registration will be possible.
(Because of the SIM verification.)
If the account is linked with the number, the bank will show them all to the user who owns the SIM, irrespective of the PAN.

Yes, IndusInd needs to improve this transition journey. But I guess whether they aren't aware or maybe already in progress.

@mohitkamboj007
@dvader

 

[maheshspanicker]

Suddenly, my 2 credit cards have shown up on Indie out of nowhere! Didn't show up when I created the account. The CC option wasn't even there. But now it is available. But the KYC requirement is still there. Am I supposed to do another KYC even if I have an existing credit card relation with them?

 

[mohitkamboj007]

Suddenly, my 2 credit cards have shown up on Indie out of nowhere! Didn't show up when I created the account. The CC option wasn't even there. But now it is available. But the KYC requirement is still there. Am I supposed to do another KYC even if I have an existing credit card relation with them?

Re KYC is required sometimes for existing customers but asking ReKYC for an app registration seems something new.

 

[rcks750]

Call Indusind Customer care in the middle of the night and ask them to issue the MC world exclusive DC. Ask them to issue the DC without closing the existing Ex Visa Sig DC. If he/she wants to close existing DC to generate the MC World DC cut the call and try 2-3 time with other Cust Care Execs. if you still don't succeed after 3-4 attempts, go with closing Ex Visa Sig and get your Ex MC World generated by customer care.

Wait for 24 hours for new card to appear in mobile banking and for old card to disappear. Go ahead an apply for Ex Visa Sig from IndusMobile, this will generate the Visa Sig DC without closing existing DCs. Generate the Ex Visa Platinum and Gold DCs too. Since IndusMobile will soon be gone get all 4 DCs, in case you don't need them in future, you can always close them.

Ex Visa Platinum has zero DC replacement charges (Visa Sig and MC World have 249+GST). I carry the platinum card in wallet for cash withdrawl and keep others at home.

Get Visa Gold virtual, in case these cards become paid in future. You can close them and still have a virtual DC in your account.

a noob question here but what is the point of getting two dc here ?