I too just opened an exclusive account yesterday online. Will order cheque book next week and see what happens
As per branch staff, if we choose monthly statement on mail while opening account, we won't get passbook. We need to go to branch and disable monthly statement. After getting passbook we can enable e-statement. In your case if there any changes, let me know.
Here I am being told that it is due to online account. I haven't done vkyc because I already hold credit card. They haven't send any link, nor any msg for vkyc. On opening official vkyc link, I am getting 'Sorry, it seems you have already completed your KYC or your account does not need KYC to be completed'. So, its already full kyc for me too.
You won't receive cheque book without KYC updated. I opened account online in January 2023, couldn't do VKYC, customer care said you are already KYC complied, then a few months later visited branch submitted documents for KYC and received cheque book after one week.
So, we have to again submit Aadhaar and PAN copies. What's the use of vkyc then?
I think they need fresh kyc for each/set of transactions/ sub systems..
Will submit tomorrow. Lets hope this resolves my issue.
I was told that my issue will get resolved by monday i.e, yesterday. I did submit Aadhaar, PAN & signed docs on Friday. Went today to deposit some money and create FD. Issue still unresolved. Idiots to the core.
Completely agree with your view. They just give some random timelines to get rid of the customer and never bother to keep the word
At first I Thought you were talking about axis as I had similar experience with them. Then realised topic of the post is indus. Worst 2 banks I have ever experienced..
So we have some company there in the bottom of the list .. at last axis is not alone !! 😉
