Service of IndusInd bank is just pathetic. I had a salary account with them which I do not use for like 9-10 years. Now they won't let me create a Delite account and when I visited the branch, they told me the best they can do is reactivate the account and I will have to maintain 10k. So, I decided to create a Delite account for my mother as I need that World Delite debit card for 20% cashback on BigBasket and free movie tickets. I paid 500 rupees initial deposit and created the account and it went through without VKYC. I tried to complete the VKYC but their agents keep coming and disconnecting the call every time. So, I went to the branch yesterday and submitted the documents and and the bank people kept nagging me to get a different account. Although she said I will get a message when the KYC is done but I don't know if it will ever happen and how long will that take. Also, I applied for their debit card which is supposed to cost 2500+18% GST but they did not charge me anything and dispatched the physical card and the virtual card is showing on their Indus mobile app. But when I try to modify the card limits, it keep failing without any explanation. My debit card request is also getting rejected with no explanation. I do not know what exactly is going on. I have never been so clueless in my whole life.
