Infinia Infinia Add-on card Priority Pass use no longer free in India?

[Jolly Roger]

I just received an add-on Infinia today but the Priority Pass that came with it had a sticker that said:

"Your Priority Pass must be used outside India only. Swiping it within India will attract charges as per the schedule of charges. For lounge visits within India, use your Regalia credit card..."

Does this mean the benefit of domestic use on Add-on Infinia cards is no longer valid or is this some error (possibly a Regalia Priority Pass sticker pasted accidentally)?

 

[Firewing224]

Regalia sticker stuck bymistake mostly.

 

[MADHAN1974]

It's very clear for Indian airports use cc
For outside India use PP

 

[ak93]

It's very clear for Indian airports use cc
For outside India use PP

Nope . .

 

[sm9811911]

That's a mistake on HDFCs card team.

Priority pass can be used by primary card holders and add ons within and outside India without any restrictions.

Screenshot from HDFCs website attached!

I used it a couple of weeks ago for myself and add on. No charges whatsoever. Normally PP is chargeable in India but Infinia is an exception. They either overlooked it for the Infinia label and used the same label or they want to discouage its use.

Can mark either of these as answer.

 

[IKFLRT]

Can we use infinia add-on (Not PP) for lounge access?

 

[Paradjanov]

Can we use infinia add-on (Not PP) for lounge access?

You can (in theory), but it isn't “complimentary”. It will be billed.

For complimentary Lounge access in India, HDFC Infinia add-on card-holders must necessarily use their add-on PP.

 

[Lobogris]

Can we use infinia add-on (Not PP) for lounge access?

Yes. Unlimited lounge access on add on cards as well.

 

[Firewing224]

You can (in theory), but it isn't “complimentary”. It will be billed.

For complimentary Lounge access in India, HDFC Infinia add-on card-holders must necessarily use their add-on PP.

Who said add on will be billed?

 

[Paradjanov]

Who said add on will be billed?

The bank.

The Terms & Conditions are very clearly written in the card’s homepage in the bank’s website.

 

[Firewing224]

The bank.

The Terms & Conditions are very clearly written in the card’s homepage in the bank’s website.

Please point me to the same where it's written add on lounge access on infinia is PAID / BILLED. Unable to find it. Its saying pp is free but nothing about paid. Rechecked.

 

[Paradjanov]

Please point me to the same where it's written add on lounge access on infinia is PAID / BILLED. Unable to find it. Its saying pp is free but nothing about paid. Rechecked.

It is clearly given that “Infinia Primary Cardholders can avail unlimited complimentary lounge access”. Add-on cardholders aren’t mentioned, so, very clearly, access is NOT complimentary for them. Hence, each such access would be billed.

 

[Paradjanov]

Please point me to the same where it's written add on lounge access on infinia is PAID / BILLED. Unable to find it. Its saying pp is free but nothing about paid. Rechecked.

Also, @Gaurav_96's question was clearly for Infinia add-on (and not through PP, as he clearly mentioned). Access to any domestic lounge via Infinia add-on is clearly a paid service. Via PP, add-on CHs do get complimentary access, yes; but in all such cases, access via PP is obligatory. The difference is also clearly given here in this attachment (enclosed).

 

[Firewing224]

You're right ... In documentation... However..... Infinia add on still shows as 2₹ swipe on all terminals. If it's only 2₹, then swipe away. They can't change amount later. RBI rules. Probably because hdfc was giving same card number to add on and primary.(Speaking from experience)

PPL with different add on numbers to confirm if add on is still @ 2₹.

 

[IKFLRT]

You're right ... In documentation... However..... Infinia add on still shows as 2₹ swipe on all terminals. If it's only 2₹, then swipe away. They can't change amount later. RBI rules. Probably because hdfc was giving same card number to add on and primary.(Speaking from experience)

PPL with different add on numbers to confirm if add on is still @ 2₹.

I have different numbers on add-on cards and will be flying tomorrow with complete family. I'll update here.

 

[IKFLRT]

one stupid question - If I buy vouchers through https://offers.smartbuy.hdfcbank.com/v1/infinia

I would still get accelerated reward points, right? Have been using Payzapp and not really a fan of their UI.

 

[Paradjanov]

I would still get accelerated reward points, right?

Y e s.

 

[Firewing224]

one stupid question - If I buy vouchers through https://offers.smartbuy.hdfcbank.com/v1/infinia

I would still get accelerated reward points, right? Have been using Payzapp and not really a fan of their UI.

Yes you will.

 

[hysteriadoc]

My experience of swiping at Nagpur Airport in April 2024
1. Primary Infinia Card - Rs. 2
2. Add-on Infinia Card - Rs. 2
3. Primary Priority Pass - Rs. 0
4. Add-on Priority Pass - Rs. 2693.22 (including GST)

 

[keerthirahul123]

My experience of swiping at Nagpur Airport in April 2024
1. Primary Infinia Card - Rs. 2
2. Add-on Infinia Card - Rs. 2
3. Primary Priority Pass - Rs. 0
4. Add-on Priority Pass - Rs. 2693.22 (including GST)

International or Domestic Lounge??? Where Addon was charged??

 

[Paradjanov]

My experience of swiping at Nagpur Airport in April 2024
1. Primary Infinia Card - Rs. 2
2. Add-on Infinia Card - Rs. 2
3. Primary Priority Pass - Rs. 0
4. Add-on Priority Pass - Rs. 2693.22 (including GST)

I’m surprised to see this. The 2nd one might have been an error, but to have been charged for the 4th one [Add-on PP, for HDFC Infinia] is clearly in violation of the stated T&C. Did you complain??

Also, with PP, it is only a “Record of Visit” [ROV] that is imprinted on the slip [and not the cost], as may be seen in the attachment enclosed. I woudl be curious to know, was the charged billed even when the ROV displayed “0 guests”?