Infinia Infinia Add-on card Priority Pass use no longer free in India?

[Jolly Roger]

I just received an add-on Infinia today but the Priority Pass that came with it had a sticker that said:

"Your Priority Pass must be used outside India only. Swiping it within India will attract charges as per the schedule of charges. For lounge visits within India, use your Regalia credit card..."

Does this mean the benefit of domestic use on Add-on Infinia cards is no longer valid or is this some error (possibly a Regalia Priority Pass sticker pasted accidentally)?

 

[Firewing224]

Got to agree here, yes.

However,
1. For an Add-on cardholder, It is always safer to present the Add-on PP, than the Add-on card itself.

How safer? Lounge operators might put ourselves as guest and we would not realise. In Mumbai T1 lounge, they didn't even give me record of visit. Only gave back pp and stamped the boarding pass. I asked if any charges? And they said we don't know. We can't see that.

At least infinia shows actual cost or 2₹ while putting in pin.

Point 2 I agree with.

 

[Paradjanov]

How safer? Lounge operators might put ourselves as guest and we would not realise. In Mumbai T1 lounge, they didn't even give me record of visit. Only gave back pp and stamped the boarding pass. I asked if any charges? And they said we don't know. We can't see that.

At least infinia shows actual cost or 2₹ while putting in pin.

Point 2 I agree with.

“And they said we don't know. We can't see that.”

They genuinely can’t. They can only see the number of heads that are entering a Lounge with a given PP, that’s all. The charges can – and actually do – vary, depending on which bank has issued a given PP, the number of times that a particular PP allows complimentary access, whether or not the person in question has (or has not) gone beyond that threshold, etc etc.

My experience is that a Record of Visit (ROV) is not usually handed back by Lounges, but a customer is well within his right to ask for a ROV, and a Lounge is obligated to give a ROV, particularly when one is clearly sought by the customer. I feel it’s a bit like a Cash-Memo. It cannot be denied, especially when clearly sought.

Having a ROV is pertinent to ensure that a PP holder is swiped an “actual cardholder”, and not a Guest. The ROV would clearly mention “0 Guests” (unless a Guest had actually been present).

This is also what the bank recommends, btw. See attachment enclosed.

 

[anotheruser]

@joshuatree please update title with a ? or like a query . this looks like statement and causes confusion. Its clear they sent regalia sticker by mistake

 

[Rahul_diwan]

You can (in theory), but it isn't “complimentary”. It will be billed.

For complimentary Lounge access in India, HDFC Infinia add-on card-holders must necessarily use their add-on PP.

are you sure it will be billed if we use Infinia add on CC to access the lounges in India?

 

[IKFLRT]

I have different numbers on add-on cards and will be flying tomorrow with complete family. I'll update here.

Primary Infinia - ₹2
Add-on Infinia (different number) - ₹2
Add-on Infinia (different number) - ₹2
Priority Pass Primary CH
Priority Pass for Add-on
Diners Black

Accessed 080 T1 lounge today, situated at Gate 12. We had arrived early, and they only permit access 3 hours before departure. I swiped all Infinia cards and priority passes except for my father's, who was not travelling with us. For PP, cardholders presence is mandatory. Fortunately, my brother-in-law was carrying his DCB, and we got access.

Alll those swipes are for 3 people, 2 times each, as we arrived before the allowed time.

 

[partritronix]

You can (in theory), but it isn't “complimentary”. It will be billed.

For complimentary Lounge access in India, HDFC Infinia add-on card-holders must necessarily use their add-on PP.

Add on card or add on PP can be used. It's free.

 

[Infinite]

I just received an add-on Infinia today but the Priority Pass that came with it had a sticker that said:

Misleading title. Please change it to a question.

 

[cc_optimizer]

Don’t know what the fight in this thread is about. Just attaching a screenshot where HDFC mentions Addon PP access is free.

 

[Rahul_diwan]

Don’t know what the fight in this thread is about. Just attaching a screenshot where HDFC mentions Addon PP access is free.

View attachment 56670

Any way to check delhi Encalm arrival lounge is also included with infinia pp ?

 

[cc_optimizer]

Any way to check delhi Encalm arrival lounge is also included with infinia pp ?

It usually is. Priority pass is supported almost everywhere. Even if it is not, just swipe your infinia directly.

 

[indraneal89]

I wrote to Infinia services to ask about this


What they are saying seems to contradict what is written on the HDFC website.

 

[Paradjanov]

I wrote to Infinia services to ask about this

View attachment 57862
What they are saying seems to contradict what is written on the HDFC website.

Agreed that it contradicts the info that is publicly made available by the bank. So now the bank seems to be confused too. :/

 

[Rahul_diwan]

I wrote to Infinia services to ask about this

View attachment 57862
What they are saying seems to contradict what is written on the HDFC website.

I need to use infinia add on PP at delhi arrival lounge where infinia add on cc swipe says invalid lounge. Can I use add on PP for free? Though I have used once last week, but not sure it will be charged after 3 months.

 

[IKFLRT]

I need to use infinia add on PP at delhi arrival lounge where infinia add on cc swipe says invalid lounge. Can I use add on PP for free? Though I have used once last week, but not sure it will be charged after 3 months.

All cards are free in context to Infinia. Add-on Infinia/PP, everything.

 

[Rahul_diwan]

All cards are free in context to Infinia. Add-on Infinia/PP, everything.

But I heard Infinia cc can’t be used in India for lounges, only PP can.

 

[indraneal89]

But I heard Infinia cc can’t be used in India for lounges, only PP can.

Where did you hear this?


This is taken from the lounge access PDF on the Infinia Metal Site

 

[Rahul_diwan]

Where did you hear this?

View attachment 58178
This is taken from the lounge access PDF on the Infinia Metal Site

I am referring to infinia Add on CC, which is chargeable within India?

 

[indraneal89]

I wrote to Infinia services to ask about this

View attachment 57862
What they are saying seems to contradict what is written on the HDFC website.

I had asked about add-on access to infinia services, they confirmed that unlimited lounge access is applicable to add on holders and to use the infinia card in domestic lounges

I am referring to infinia Add on CC, which is chargeable within India?

It is not based on the above post and what other members have experienced

 

[Lorddiesel]

You can use this pp on indian airports at international terminals. And technically it should work.

As per government, once you successfully exited the departure immigration counter, and got a stamp on your passport which says you exited india on that date - officially you're "out of india". And the lounges are AFTER the immigration. So technically you are going into an international lounge which are already "out of india".

You can take this to rbi and indian government any day.

Nope, it means lounges outside the Republic of India territory !

 

[Virtual King]

I just received an add-on Infinia today but the Priority Pass that came with it had a sticker that said:

"Your Priority Pass must be used outside India only. Swiping it within India will attract charges as per the schedule of charges. For lounge visits within India, use your Regalia credit card..."

Does this mean the benefit of domestic use on Add-on Infinia cards is no longer valid or is this some error (possibly a Regalia Priority Pass sticker pasted accidentally)?

View attachment 52990

The sticker mentions "...for lounge visits within India, use your Regalia credit card only." So it could be an error from their side.

Recently, I have used the Infinia Primary and Add-on cards at the Delhi T3 Encalm Lounge (Departures) in May this year. Before the journey, I had called the Infinia Customer Care and checked up with them regarding use of PP Cards. Even though in the MITC of April 2024 it is mentioned that using PP Cards for some CCs will be charged (Infinia is not mentioned in the list of card whose PP Cards will be charged - so it implies that PP Cards of Infinia will not be charged), however, the customer care executive replied that it is better to use Infinia CCs for domestic lounges and Infinia PP Cards for foreign travel in airport lounges. This will preclude any charges to the card holder. Accordingly, I used the Infinia CCs- Primary and Add-on - at T3 Delhi Encalm Lounge and was not charged for the lounge visit.

Also, I have the Mastercard World Infinia. So, even though the MITC of April 2024 mentions that "Rs. 2 will be charged and made void at the POS terminal for MasterCard variant from 1st January 2024 onwards.", in my case the nominal fee of Rs 2 each (for the Primary and the Add-on card) was not re-imbursed and showed up in the statement. I let it pass and did not pursue the matter.

Hope this helps.