Infinia INFINIA Journey, How INFINIA lost it's charm for me & How stupid HDFC RM's are

[technoswan]

Banks need to know first that you are an HNI. They won't know not thru your Cibil but your TRV with them, spends on the card or the documents you would present to prove your annual income or salary etc. That's exactly what banks would need to upgrade your existing card or approve you their best one.

You are absolutiley right.
But given that OP have salary account with HDFC. So they have access to all his investment and spend habits. I totally get OP's comment that "infinia have lost its charm for me". Just find better RM first and move account to different branch. Or bargain with other bank than HDFC. Seems all corporate are stressing on acquiring new customers and not giving any thought on retaining current customers. Move with the flow and become new customer, and don't forget to take your investment account with you too.

 

[techstrom007]

You are absolutiley right.
But given that OP have salary account with HDFC. So they have access to all his investment and spend habits. I totally get OP's comment that "infinia have lost its charm for me". Just find better RM first and move account to different branch. Or bargain with other bank than HDFC. Seems all corporate are stressing on acquiring new customers and not giving any thought on retaining current customers. Move with the flow and become new customer, and don't forget to take your investment account with you too.

I get in contact with a local branch and BM seems to be serious about the card. He called me atleast 10 times in last week to confirm one thing or another or to get a document.

The only problem, he is asking for a 10 L ulip considering my investment potential that's after i get the card. But, it doesn't seems inlined with my expectations.

I'm considering HSBC premier next, considering their oversees presense and other benefits.( Have some plans to move to Uk, back of my mind) I can deposit 40L cash and has salary more than the required criteria anyway.

 

[tachniki]

I get in contact with a local branch and BM seems to be serious about the card. He called me atleast 10 times in last week to confirm one thing or another or to get a document.

The only problem, he is asking for a 10 L ulip considering my investment potential that's after i get the card. But, it doesn't seems inlined with my expectations.

I'm considering HSBC premier next, considering their oversees presense and other benefits.( Have some plans to move to Uk, back of my mind) I can deposit 40L cash and has salary more than the required criteria anyway.

If you meet salary criteria, don't agree for any ULIP. I had much lesser deposit than what you are willing to.

 

[theXfactor]

I get in contact with a local branch and BM seems to be serious about the card. He called me atleast 10 times in last week to confirm one thing or another or to get a document.

The only problem, he is asking for a 10 L ulip considering my investment potential that's after i get the card. But, it doesn't seems inlined with my expectations.

I'm considering HSBC premier next, considering their oversees presense and other benefits.( Have some plans to move to Uk, back of my mind) I can deposit 40L cash and has salary more than the required criteria anyway.

My take - ULIP is never a good idea. Regardless of the returns you make, you end up giving banks much more. Moreover, taking something against ULIP won’t give you the kind of satisfaction you otherwise deserve of having an exclusive offering.

 

[Vinay13]

Banks need to know first that you are an HNI. They won't know not thru your Cibil but your TRV with them, spends on the card or the documents you would present to prove your annual income or salary etc. That's exactly what banks would need to upgrade your existing card or approve you their best one.

Hdfc still does not give F**k.
They just want to sell ULIPS or shitty plan in exchange of ULIPS

 

[theXfactor]

Hdfc still does not give F**k.
They just want to sell ULIPS or shitty plan in exchange of ULIPS

They ofcourse would do, it’s beneficial for them not for us. It’s for us whether to take the bait or move on.

 

[sunit123]

Is Infinia worth that much hassle? I thought HNI don't need to hard bargain anything. Banks just roll red carpet to cater them.

HNI's dont face any issue....Non-HNI's are headache for bank who piss the bank with Infinia request.

 

[tachniki]

HNI's dont face any issue....Non-HNI's are headache for bank who piss the bank with Infinia request.

Infinia is hardly a HNI card. It's fees is appropriate for middle to upper middle income. Rewards system from buying vouchers to spend is more middle income group type. Spend target of 10L for fees waiver is almost middle income to upper middle group annual expense. And I guess more than 50% of customer will be middle income group. 🙂

 

[Vinay13]

Infinia is hardly a HNI card. It's fees is appropriate for middle to upper middle income. Rewards system from buying vouchers to spend is more middle income group type. Spend target of 10L for fees waiver is almost middle income to upper middle group annual expense. And I guess more than 50% of customer will be middle income group. 🙂

True. HNIs really dont buy vouchers from smartbuy that upper middle class thing. HNI looks for previles and lifestyle benefits. Amex plat is true HNI card

 

[theXfactor]

True. HNIs really dont buy vouchers from smartbuy that upper middle class thing. HNI looks for previles and lifestyle benefits. Amex plat is true HNI card

Good to know...I'm not an HNI anymore. 😀

 

[bing1309]

True. HNIs really dont buy vouchers from smartbuy that upper middle class thing. HNI looks for previles and lifestyle benefits. Amex plat is true HNI card

Not true, I am HNI, i use the card as it's giving me benefits, amex in india is not a true HNI card more over I use hdfc more than amex because of its issues in usage, HNI's hate when there card declines because of such frequent declines, hence visa network. HDFC is used.

 

[theXfactor]

Regardless of their HNI status, people don't want their card to be declined more often than not at schools or even at normal merchant PoS. Shopkeepers refuse to accept Amex often due to their high MDR. Moreover, it's not accepted in several countries where you have to fall back on cards on Visa/MC platforms. Each of these adds to your experience.
One's definition of privileges and lifestyle benefits are highly subjective.

 

[techstrom007]

Dear Mr. Sharma,

Kindly note the unique reference number for this correspondence is 62647561.

This is in continuation to our interim email dated December 21, 2024 regarding your HDFC Bank credit card account.


We infer from your email that seeking application reference number 24K29U179xxxx status regarding upgrade your existing credit card to Infinia metal credit card.


We wish to inform that card upgrade offers are periodic which will be determined based on Bank's internal credit policy (which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility) and operating/credit processes ( which include a combination of verifications, credit bureau reports and document verifications) in addition to parameters such as card usage, re-payments etc.

We reviewed your request of card upgrade in line with parameters explained above , however, we regret to accede to your request at this point in time as it did not meet the necessary parameters set at the bank. We deeply regret the inconvenience caused to you in this regard.

Please be assured that bank will continue to evaluate the card profiles periodically and if your card account is found eligible for card upgrade offer in near future, we shall intimate you appropriately. We seek your earnest understanding in this regard.



Please feel free to write to us at: customerservices.cards@hdfcbank.com for further assistance / clarifications that you may require in this regard.

In line with our focus and commitment to Customer Service, we trust that this Grievance Redressal Cell has addressed your grievance in a fair and equitable manner and the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our Principal Nodal Officer Mr.Ripal Kiritkumar Sheth at HDFC Bank Ltd., 5th Floor, tower B, Peninsula Business Park, Ganpatrao Kadam Marg, Lower Parel (West), Mumbai 400013 or E-mail at pnohdfcbank@hdfcbank.com. Alternatively you can call at Tel: 022-62841505.

Received mail today after escalation to grivence.redressal.

The salary gap is ~5% now and there is a d4 ( Senior Vice President ) level approval attached with the application. Though, the application is still In Progress as per the tracker.

Should i escalate this to PNO to share the exact reason for denial, or leave it.

I'm not expecting the card now. But, little bit frustrated on their behaviour and ignorance. They reverted this after 29 days of application.

 

[theXfactor]

Received mail today after escalation to grivence.redressal.

The salary gap is ~5% now and there is a d4 ( Senior Vice President ) level approval attached with the application. Though, the application is still In Progress as per the tracker.

Should i escalate this to PNO to share the exact reason for denial, or leave it.

I'm not expecting the card now. But, little bit frustrated on their behaviour and ignorance. They reverted this after 29 days of application.

You can ofcourse ask for it but since it’s an invite only card with no documented eligibility criteria, they can choose to decline again citing the same reasons. I suggest, you better wait as your application is still in progress. If it gets declined better you wait and satisfy the criteria known for upgrade/new card before you try again. Sometimes aggressive follow ups don’t fetch favourable results, in fact it will only delay their future responses.

 

[uchitshah]

My experience with hdfc bank is also pathetic.

Gave them a good FD and Imperia Balance.
Just for Infinia.

First promised infinia
Then Infinia not approved
Then dcb metal not approved
Eventually settled for BizBlack Metal

10 days after card delivery
My 15k house electricity bill payment denied on payzapp, reason they found it as commercial usage.

Got so pissed of, immediately closed the card.

Now by end of the financial year will close my account also.

I am so happy with my Axis M4B.

And one thing I can be vouch my Axis RM is very good, HDFC RM is pain in the a**.

 

[theflash]

My 15k house electricity bill payment denied on payzapp, reason they found it as commercial usage

Wait isn't Bizblack for Commercial use? I mean it's a business card right if I am not wrong?

 

[drsel]

Wait isn't Bizblack for Commercial use? I mean it's a business card right if I am not wrong?

All credit cards are meant only for personal expenses.
Biz Black is to pay income tax and other taxes

 

[bing1309]

Wait isn't Bizblack for Commercial use? I mean it's a business card right if I am not wrong?

No bizblack was never commercial card, its under your name and your proprietorship gst hence cannot use for commercial or for others

 

[techstrom007]

Update :- Application got denied today with below mail.

I have Tata Neu Infinity Card

 

[aniketkr.sharma]

Update :- Application got denied today with below mail.

I have Tata Neu Infinity Card

View attachment 79023

Can you share the latest criteria that they mentioned in this email?