Is is true that if you open accounts online, the branch people don't take care of you or give services properly?

[NikhilG]

I have an experience with some sfb where when I opened account online and then reached out to home branch I feel I'm not give customer centric preference.
Do they not have any motivation for serving customers who opened the account digitally on their own.
Please share your experience.

 

[iamdhamo]

I opened idfc bank acc online but I don't see this issue

 

[FinanceBaBa]

I have an experience with some sfb where when I opened account online and then reached out to home branch I feel I'm not give customer centric preference.
Do they not have any motivation for serving customers who opened the account digitally on their own.
Please share your experience.

It's not about opening account online or offline..
Most of the banks these days just chase you until the account are opened.. Once done most of them are least bothered even the well established ones.
Sad reality..

 

[me_sovon]

For some banks, Yes.
Like BOB B3 account holders were not eligible for branch services but few weeks ago recived an sms that from now we are eligible for branch services.

 

[cardio_guycardio_guy is verified member.]

No it is false.
I opened my hdfc salary account online through a virtual RM and tagged it to a nearby branch.
They take care of me properly. They call me every month to ask if I need any help.
Other than that I don't expect any additional care from them. More care is dangerous. They will try to sell ULIPs and ask for FDs. So I am keeping a little bit distance from them.