Is is true that if you open accounts online, the branch people don't take care of you or give services properly?

[NikhilG]

I have an experience with some sfb where when I opened account online and then reached out to home branch I feel I'm not give customer centric preference.
Do they not have any motivation for serving customers who opened the account digitally on their own.
Please share your experience.

 

[iamdhamo]

I opened idfc bank acc online but I don't see this issue

 

[FinanceBaBa]

I have an experience with some sfb where when I opened account online and then reached out to home branch I feel I'm not give customer centric preference.
Do they not have any motivation for serving customers who opened the account digitally on their own.
Please share your experience.

It's not about opening account online or offline..
Most of the banks these days just chase you until the account are opened.. Once done most of them are least bothered even the well established ones.
Sad reality..

 

[me_sovon]

For some banks, Yes.
Like BOB B3 account holders were not eligible for branch services but few weeks ago recived an sms that from now we are eligible for branch services.

 

[cardio_guycardio_guy is verified member.]

No it is false.
I opened my hdfc salary account online through a virtual RM and tagged it to a nearby branch.
They take care of me properly. They call me every month to ask if I need any help.
Other than that I don't expect any additional care from them. More care is dangerous. They will try to sell ULIPs and ask for FDs. So I am keeping a little bit distance from them.

 

[iamdhamo]

First thing I did is blocked my rm number after I opened bank acc with hdfc

 

[me_sovon]

Thread 'Branch Services For BOB B3 account holders' https://www.technofino.in/community/threads/branch-services-for-bob-b3-account-holders.39510/

 

[honey_jpr]

Imo Associated RMs are for banks to make money from us by selling their products

 

[Tejo]

Hdfc, icici, idfc, rbl, axis, bob (except some specific variant ac's) assigns ac to branch.... they need to take as usually....

Federal has neo banking partners like jupiter and fi ... here we will face issue

Also kotak intro.... 811 where a separate dedicated team exists, as its 0 balance dc br people wont care, but not that worse.

 

[sunit123]

Sarkari: YES
Private: No

 

[Anshit]

Well, PSUs don't differentiate between customers, They ignore everyone equally 😇

 

[sunit123]

Well, PSUs don't differentiate between customers, They ignore everyone equally 😇

right but i observed that in SBI, BM has given his mob no to those who opened account through him and he personally give service to them

 

[praful47]

It all depends upon branch .
I opened canara and hdfc online .
Canara treated very nicely being a psu however , HDFC treats like I am from another universe.