have you complained to rbio before 1 month because if you do so then they cant do anything and my 16k is stuck with them.
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Kotak Bank Froze My Account Without Notice & Forcing Me to Close It – Need Advice!
- Thread starter syed_ar0403
- Start date
- Replies 107
- Views 2K
syed_ar0403
TF Select
Yes, I filed the RBI Ombudsman complaint after 30 days of the issue, so it was well within the valid timeframe. Still, the RBI O didn’t consider the strong 7-point reply I submitted after they shared Kotak’s response. They just closed the case without reviewing my points properly. It's really frustrating how even after giving clear explanations, they sided with the bank.
John Since
TF Ace
This is true. Happened with my old kotak account. Used to immediately get transaction verification call for fraud monitoring after decline. Had to close the old account and open a new account with kotak.
So what should I do
Can you share your complaint details, Bank's response and your 7 point reply?
Which message? You shared these details earlier? Can you share again please?
syed_ar0403
TF Select
📌 Bank’s claims to RBI:
- Transactions did not match my declared profile.
- I received multiple credits from different individuals.
- I declared my purpose as "personal use".
- I did not submit any documents about my profile.
- They asked me multiple times to close the account.
- Account was reviewed by RCU and closure was suggested.
📌 My 7-point reply to RBI (with clarification for each point):
1️⃣ Transaction mismatch – I submitted a detailed statement. 90%+ transactions were self-transfers and with family (brother, mother, sisters, in-laws). No unknown sources.
2️⃣ Timeline manipulation – I raised the unfreeze request on 10-02-2025 (not 01-03-2025 as they falsely claimed). I completed DigiLocker KYC and even visited the branch on 27-02-2025.
3️⃣ "Personal use" misquoted – I only mentioned “personal use” for a small set of minor transactions. Kotak wrongly applied it to all transactions.
4️⃣ Credits from others – All were family or known persons. I shared names and explanation for each credit.
5️⃣ Account closure pressure – I never requested closure. I always asked for unfreeze. They kept forcing closure without giving fair chance.
6️⃣ Suspicious activity – No specific transaction was ever flagged. The term “TXN PATTERN ANOMALY” was never explained clearly.
7️⃣ Document submission – I submitted my Office ID card and Breakdown of all transactions during the first unfreeze request. Kotak never officially asked for income proof or any other document in writing.
❌ Despite giving all proofs and clear response, RBI closed my case saying no further examination required. Very disappointing.
RAMESH BABU N
TF Legend
Why live with that account, branch n bank after such a prolonged battle ?
Is it worth so much ? After all, it is nothing but a simple SB account. Nothing unique or rarity about it.
Dozens of SBs can be opened nowadays - online, offline, purely difital n what not....
Remember everything will not go as per our plan or wish. One should learn to take a no for an answer or even a set back and move on.
Life is too precious to splurge on such unproductive issues.
Move on to better things....
Is it worth so much ? After all, it is nothing but a simple SB account. Nothing unique or rarity about it.
Dozens of SBs can be opened nowadays - online, offline, purely difital n what not....
Remember everything will not go as per our plan or wish. One should learn to take a no for an answer or even a set back and move on.
Life is too precious to splurge on such unproductive issues.
Move on to better things....
When they say transaction mismatch, does the transaction amounts exceed your income category? Did you receive large sums of money from different individuals?
sure, will close this account.
Sorry I must have missed it. Can you point me to your question?
i am also facing the same situation my 16 k is stucked with kotak bank bcoz they blocked my account and now they are forceing me to close my account i have escalated this issue to nodal officer but after going through whole thread i dont think i can get my money back w/o closing my account...will miss kotak 811 super for sure.
Not sure what you are expecting me to comment on. This does not have any details.
Only thing I can say is that get a full KYC account. I rotate several lakhs every month between multiple accounts (all own accounts) including Kotak. Never had any issue. Kotak does call me sometimes when I transfer out large amount. What they get from me is a firing, my money my wish who the hell do you think you are asking me why I moved my money?
In the case of you guys either it is because of online account or because there is reason enough to freeze your accounts.
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The last transaction I did before it got freeze is I added money above 15k multiple times in kotak 811 super full kyc account via my mother's sbi Debit card then did self upi transfer in my another account I did this only 4-5 times in 2 days,Have used this account mostly for credit card bill payment also sometimes did upi transfer from my parents accounts, my cumulative credit since 2023 is 7 lakhs. I was expecting you to pin mark some rbi clauses which favours my side I didn't did any scam if kotak didn't wanted me to add money then why did they give add money options,also they are saying me if I will not close my account then they will automatically close my account w/o my consent, I have call recording for so and they are not giving me this in written that they are forcing me to close my account.
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Hope @TechnoFino can tweet this issue so that it don't cause inconvenience to more people, people are are blindly recommending this account to everyone w/o knowing how wonderfully kotak bank treat their customers.I have also seen a thread where kotak bank was harassing a old cancer patient.
I think they are doing this because I have complained twice about kotak bank to rbio for not giving promised 5% cb on utility payments done before they upgrade their new t&c although rbio closed that case in favour of kotak bank.
RAMESH BABU N
TF Legend
FYI, I have Kotak's SB account since 02/2023. This is my main UPI trxns account - I did 498 trxns till now. Sweep out to FDs is what I use regularly.
NEVER got any call from Kotak.
NEVER had any problem with Kotak.
They gave Zen LTF n IOCL cards. Recently upgraded my SB to SB Super.
It all depends on how you operate.
You follow rules - they follow rules.
You play tricks - they play tricks.
You think you are smart. They think they are smarter. After all, they see thousands of smart customers like you. Simple equations.
NEVER got any call from Kotak.
NEVER had any problem with Kotak.
They gave Zen LTF n IOCL cards. Recently upgraded my SB to SB Super.
It all depends on how you operate.
You follow rules - they follow rules.
You play tricks - they play tricks.
You think you are smart. They think they are smarter. After all, they see thousands of smart customers like you. Simple equations.