MobiKwik cc bill payment refund process for failure transaction

[VijayflyRaven]

We have seen many failures (1 in 100 probably) in credit card bill payment from MobiKwik. I have never faced issue with such failures and delayed refund with other players like Paytm or hdfc bill pay. Please answer the poll if MobiKwik transaction has failed and/or delayed your refund.

 

[Wealth is my birth right!]

In one of my failures it took 5 working days to get refund

 

[Bhagat Singh]

We have seen many failures (1 in 100 probably) in credit card bill payment from MobiKwik. I have never faced issue with such failures and delayed refund with other players like Paytm or hdfc bill pay. Please answer the poll if MobiKwik transaction has failed and/or delayed your refund.

i 20k bill payment failed on 17th april. still they're investigating. waiting for refund. mobikwik app is good but if any payment fails they digest your money in most cases and you have complaint to get refund. if you're lucky they'll refund automatically in a week.

never seen instant refund in mobikwik like we have in Paytm or other apps

 

[Deleted member 5552]

It takes 2 to 5 working days

It depends on Bank, not Mobikwik

 

[VijayflyRaven]

It takes 2 to 5 working days

It depends on Bank, not Mobikwik

In my case bank was always HDFC. No issues with Paytm and hdfc bill pay

 

[Deleted member 5552]

In my case bank was always HDFC. No issues with Paytm and hdfc bill pay

Yes
But I am talking about refund. Mostly Bank itself delays refund.
Even after merchant processed refund, it takes more time to credit in account. There was a failure in last week, but I received refund in 2 days in HDFC account. Sometimes it takes upto 5 working day

*I also never faced any failure in Paytm and HDFC BillPay

 

[VijayflyRaven]

Yes
But I am talking about refund. Mostly Bank itself delays refund.
Even after merchant processed refund, it takes more time to credit in account. There was a failure in last week, but I received refund in 2 days in HDFC account. Sometimes it takes upto 5 working day

*I also never faced any failure in Paytm and HDFC BillPay

Another bank where I had nightmare was standard chartered bill pay. It failed and I was told that if I had not raised dispute after a month, I would not have got money back. The failure rate was very high.

 

[Bhagat Singh]

It takes 2 to 5 working days

It depends on Bank, not Mobikwik

depends on mobikwik. i paid hdfc bill via mobikwik from hdfc bank . payment was deducted. couldn't even open invoice in mobikwik app. Conta hdfc they told payment is deducted and not recieved for cc bill. i have faced issues with mobikwik several times. their customer support is pathetic.

 

[Deleted member 5552]

depends on mobikwik. i paid hdfc bill via mobikwik from hdfc bank . payment was deducted. couldn't even open invoice in mobikwik app. Conta hdfc they told payment is deducted and not recieved for cc bill. i have faced issues with mobikwik several times. their customer support is pathetic.

They refund same day or next day for failed transaction

Bank delays refund in most cases whether it is ticket booking, shopping or bill payments

 

[Deleted member 5552]

depends on mobikwik. i paid hdfc bill via mobikwik from hdfc bank . payment was deducted. couldn't even open invoice in mobikwik app. Conta hdfc they told payment is deducted and not recieved for cc bill. i have faced issues with mobikwik several times. their customer support is pathetic.

All for my failed transactions, refund initiated same day

 

[VijayflyRaven]

All for my failed transactions, refund initiated same day
View attachment 15426View attachment 15427

There are two issues here

1) high failure rate - risky for credit card payment. We get to know just few days before due date and we need to pay using neft or other faster means

2) issue with automatic refund trigger. This is a problem that can occur once every few failures. With high failure rate, this becomes risky.

 

[VijayflyRaven]

I have seen high failure rate from Mobi and standard chartered bill pay.
Literally zero failure for payments using icici, hdfc, Paytm, Freecharge. So something is wrong with Mobi and SC.

 

[Tejo]

It takes 2 to 5 working days

It depends on Bank, not Mobikwik

Mobikwik is a prepaid Instrument also payment gateway namely zakpay.

For failed who didn't ask for refund then mobikwik digests their money and shows as that money was from paylater earnings.

Mobikwik is big ongoing scam company.

I got refund after complaining at rbi ombudsman until then they argued we have not received refund from merchant.

 

[Deleted member 5552]

There are two issues here

1) high failure rate - risky for credit card payment. We get to know just few days before due date and we need to pay using neft or other faster means

2) issue with automatic refund trigger. This is a problem that can occur once every few failures. With high failure rate, this becomes risky.

Risk is there, I use Mobikwik for advance payment only

 

[VijayflyRaven]

I see that Freecharge works for me and gives same reward as MobiKwik. The MCC seems similar. So I can now safely uninstall mobi if Freecharge consistently gives same mcc.

 

[Patil007]

Me who planning to pay my 20K credit card bill 🤣. After reading this thread let’s use CRED only then.

Yes, I also faced bill payment failure earlier but after HDFC bill pay never used MobikWik.

For HDFC card bill, I am using CRED or amazon pay mostly.

 

[Banking101]

Based on my experience, I would suggest avoiding the use of Mobikwik unless there are specific rewards offered for making payments. Instead, I recommend utilizing Cheq, Cred, or Paytm for your payment needs.

 

[Tejo]

Me who planning to pay my 20K credit card bill 🤣. After reading this thread let’s use CRED only then.

Yes, I also faced bill payment failure earlier but after HDFC bill pay never used MobikWik.

For HDFC card bill, I am using CRED or amazon pay mostly.

How much you earn while paying via cred

 

[shubhamosy]

MobikWik have high failure rate, but i got refund in 6 days

 

[VijayflyRaven]

MobikWik have high failure rate, but i got refund in 6 days

I think we have to look at the target bank as well. For example, hdfc and PayZapp has high failure for BOB cards. But they are fine for IDFC (very quick) and Axis (slow but no failure). Paytm is very good for BOB (instant payment via visa direct). So we must find the best option based on which bank card we pay.