Neucoins issue with TATA NEU INFIFNITY RUPAY CARD

[pavan000]

I have received my second statement, but have the same issue as earlier.

In the statement, I have received 144 neucoins of which 96 neucoins are for tata brands transactions done on tata neu.

Hence I need to receive 336 neucoins as accelerated points but hey didn't credit any of these.

Is anyone else facing same issue.

 

[Chaitanya-a]

Received the below SMS

Dear Customer, apologies for the delay in posting eligible NeuCoins for a few transactions made in Jan '23 on your Tata Neu HDFC Bank Credit Card xxxxxx! Don't worry, they're on their way. Updated NeuCoins will be available in your Tata Neu A/c within 7 working days of upcoming statement generation. Thank you.

Yeah. Got the message Just now.

 

[SiddharthR]

Thirdly coming to the bill payment, customer care confirmed that any bill payment made in the tata neu app via infinity card will fetch 6.5% reward rate.(5% from neu app and 1.5% from card). I am yet to test this reward structure. since this offer started in month of Jan 2023 only. If anyone make a bill payment using tata neu, let me know what reward rate back you received

Please my above points carefully.

6.5 is related to bill payment only. (5 % via neupass and 1.5% via infi card)

I am also not sure about bill payment rewards, infinity card team is saying 6.5% and neupass team is saying 1.5 percent.
The above banner is the app is misleading,

The screenshot I attached from tata neu app says you get extra upto 5% using neucards for bill payments also.

View attachment 9789

5% cb for Bill payments via TataNeu with Neu Infinity card
2% cb for Bill payments via TataNeu with Neu Plus card
No Neucoins for Neu Pass

 

[nitrogenSinghnitrogenSingh is verified member.]

5% cb for Bill payments via TataNeu with Neu Infinity card
2% cb for Bill payments via TataNeu with Neu Plus card
No Neucoins for Neu Pass

Are you sure about 5% cashback on bill payment, have you done any bill payment in month of jan or feb, 2023?

 

[Chaitanya-a]

Are you sure about 5% cashback on bill payment, have you done any bill payment in month of jan or feb, 2023?

Yes its there. Not via Neupass but via your Neucard. 5% with Infinity & 2% with Plus.

 

[SiddharthR]

Are you sure about 5% cashback on bill payment, have you done any bill payment in month of jan or feb, 2023?

Yup

 

[nitrogenSinghnitrogenSingh is verified member.]

Yes its there. Not via Neupass but via your Neucard. 5% with Infinity & 2% with Plus.

what merchant name does it shows in statement, can you share a screenshot of same?

 

[Chupaxabra]

Received the below SMS

Dear Customer, apologies for the delay in posting eligible NeuCoins for a few transactions made in Jan '23 on your Tata Neu HDFC Bank Credit Card xxxxxx! Don't worry, they're on their way. Updated NeuCoins will be available in your Tata Neu A/c within 7 working days of upcoming statement generation. Thank you.

Received same SMS. Before that, I had tried contacting customer service for many days but they either didn't pick up or said system was down.

Finally a few days before the SMS arrived, an executive didn't admit there was a mistake, just said that it was due to it being a grocery transaction. But he could see that I was due NeuCoins on his system and said they would credited to me in next statement.

 

[ronakshah]

Can someone pls confirm reward percentage if make insurance premium payment through Tata pay with infinity card

 

[SiddharthR]

Can someone pls confirm reward percentage if make insurance premium payment through Tata pay with infinity card

5% NC unlimited*

*T&Cs applied

 

[ronakshah]

5% NC unlimited

Thanks for quick response. Have you tried it?

 

[SiddharthR]

Can someone pls confirm reward percentage if make insurance premium payment through Tata pay with infinity card

If you have SBI Cashback, you can Buy Amazon GC on Amazon with ₹100 back on ₹3000 GC in almost all accounts every month (this month it's till 16FEB), moreover you will get 5% cb on SBI Cashback card.
Means 8.33% CB × No. Of Amazon accounts

---

One more bug in Amazon is that:
Buy ₹3000 Amazon GC on 1st Ac
Add that in 2nd AC
Mail Amazon support from 2nd Ac for ₹100 cb
They will add ₹100 in 2nd Ac (in 1st Ac, you already got it)
I had done this once, mistakenly....

Mail id: cs-reply@amazon.in
Sub- Amazon GV Offer Screenshot
Body- Offer Screenshot

Reply:
This is from Amazon customer support team.

I am writing to you about the issue you have faced with your order #<order Id> wherein even after being eligible to get a cashback, you are yet yo receive the same.

Please accept our sincere apologies for the inconvenience caused to you in this regard.

To help you with the matter we've initiated a Gift card of Rs.100.00 for the order which is now reflecting in your Amazon pay balance.

You will be able to confirm this transaction from your Amazon Pay balance statement at https://www.amazon.in/gp/payment/statement]

Thus I request you to consider your last experience as an isolated matter and give us another opportunity to prove the quality of our service to you.

In case you need any further assistance, please write us back with the matter at cs-reply@amazon.in or contact us via live medium (call/chat), we'll be very glad to assist you with our best.

Thank you for being a valuable member of Amazon, we look forward to serve you better.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Amazon.in

 

[ronakshah]

Yes I know there are other ways to buy GV and then make premium payment but I wanted to know if we get 5% NC through infinity card as they mentioned in banner

 

[SiddharthR]

Yes I know there are other ways to buy GV and then make premium payment but I wanted to know if we get 5% NC through infinity card as they mentioned in banner

Yes

 

[pavan000]

Is the issue resolved in this new statement. I still can't see that the neucoin calculation is perfect.

 

[Chaitanya-a]

Is the issue resolved in this new statement. I still can't see that the neucoin calculation is perfect.

No not resolved. I'm gonna close this card for sure now before completion of one year.

 

[Chupaxabra]

Is the issue resolved in this new statement. I still can't see that the neucoin calculation is perfect.

Mostly correct this time. Didn't receive additional neucoins on a couple of tata spends, have emailed them about it. Let's see if they quickly resolve it.

 

[bigbrain]

I use this card exceulsively on Tata Neu app (except for 2 trasanctions to check if UPI and Rupay are working) I got a cash back of about 4.6% Neu coins back. However, the calculations shown in the statement is not making full sense.
Two of the transactions i made on TataNeu is showing up transaction on PayTM. I wonder why!!

 

[Chupaxabra]

I use this card exceulsively on Tata Neu app (except for 2 trasanctions to check if UPI and Rupay are working) I got a cash back of about 4.6% Neu coins back. However, the calculations shown in the statement is not making full sense.
Two of the transactions i made on TataNeu is showing up transaction on PayTM. I wonder why!!

Same. It's showing the payment gateway name instead of the merchant name. This might be causing the issue in NeuCoins.

 

[Wealth is my birth right!]

5% NC unlimited

For fastag recharge too?

 

[SiddharthR]

For fastag recharge too?

Yes, no exclusions in T&Cs