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online fraud happened

That's what I'm keen to know. Touchwood, I haven't faced the necessity to invoke it till date. That's why I was asking Technofino to maybe shed some light on it.
What I guess is, OPs scenario might be considered too naive and they may deny. As sharing OTP is considered consent and even the banks keep denying responsibility.

This is very much equivalent to denial of insurance when the rider is moving in wrong direction.
 
What I guess is, OPs scenario might be considered too naive and they may deny. As sharing OTP is considered consent and even the banks keep denying responsibility.

This is very much equivalent to denial of insurance when the rider is moving in wrong direction.
As far as I understood, OP clicked on the phishing link which grabbed the OTP by decoy screenshare before OP could have shut it. It would have been a different case if OP handed it out to them. I'm not sure but OP should pursue all avenues.
 
I don't think so. Bank doesn't give protection feom negligence. Only cyber unit can help.
I know someone who managed to get his money back. He got scammed using AnyDesk. Maybe it depends on the relationship you have with the bank. They may credit the money back to gain your trust on the bank if you provide good business to them. It depends on your negotiation skill as well.

There's no hard and fast rule in banking industry. Banks can go extreme ends to win potential customers, that's what I know from experience.
 
My father in law is MP in Andhra pradesh I will go to his house tomorrow and I will ask to call to sp about to take FIR on this fraud
Do it asap.
Bank can not help you here, online Cyber Police Department can.
Start your parallel investigation also.

Step 1) File online cyber complaint
Step 2 ) Reach out to the Merchant where the transaction was done, share copy of FIR of Step 1 and ask them to share all the data they have regarding that transaction (IP address, account where payment settled etc..)
Step 3) Reach out to police for further help
 
One more thing , if I am not wrong transaction is not made for wallet top-up .
OTP sms mentioned as mobiwik5000.
What does 5000 means here .
It should have been mentioned as mobiwik wallet top up.
I don't use mobiwik so please correct me if I am wrong .

Transaction has been made somehow that scamsters won't get caught.
 
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