PNB select rupay card annual fee charged

[raghumahajan]

I have been charged an annual fee on my PNB select Rupay card for Rs 750+Gst. Although the criteria for waiver is "if card is used one in a quarter"
I have used the card for online transactions multiple times.
No reply to the email, on enquiring customer care, he told, it should be swiped at merchant outlets.
I asked for the same where it is mentioned, call was disconnected.

What should be my next steps?

 

[BVCBVC is verified member.]

@RAMESH BABU N Sir, I guess you can suggest what should be done here.

 

[Andy1]

I have been charged an annual fee on my PNB select Rupay card for Rs 750+Gst. Although the criteria for waiver is "if card is used one in a quarter"
I have used the card for online transactions multiple times.
No reply to the email, on enquiring customer care, he told, it should be swiped at merchant outlets.
I asked for the same where it is mentioned, call was disconnected.

What should be my next steps?

RBI ombudsman only

 

[kartik384]

I have been charged an annual fee on my PNB select Rupay card for Rs 750+Gst. Although the criteria for waiver is "if card is used one in a quarter"
I have used the card for online transactions multiple times.
No reply to the email, on enquiring customer care, he told, it should be swiped at merchant outlets.
I asked for the same where it is mentioned, call was disconnected.

What should be my next steps?

I too got charged, but then I called customer care and they then refunded the amount along with gst.

 

[RAMESH BABU N]

I suggest you eMail them again, referring to your old email. And, telling that the amount of AF + GST was not refunded. Attach a list of your expenses done. DO NOT REFER OR TALK ABOUT YOUR INTERACTION WITH THEIR CUSTOMER CARE GUY.

After a week, call them again. Then, you write to their PNO and after 10-15 days, write to RBIO.

 

[BVCBVC is verified member.]

I suggest you eMail them again, referring to your old email. And, telling that the amount of AF + GST was not refunded. Attach a list of your expenses done. DO NOT REFER OR TALK ABOUT YOUR INTERACTION WITH THEIR CUSTOMER CARE GUY.

After a week, call them again. Then, you write to their PNO and after 10-15 days, write to RBIO.

So all this process has to be done?? The JF and AF is not automatically credited?

 

[Boy 07]

I suggest you eMail them again, referring to your old email. And, telling that the amount of AF + GST was not refunded. Attach a list of your expenses done. DO NOT REFER OR TALK ABOUT YOUR INTERACTION WITH THEIR CUSTOMER CARE GUY.

After a week, call them again. Then, you write to their PNO and after 10-15 days, write to RBIO.

I applied PNB credit card in the month of august as per the website i upload my last htree months salary slips and bank statement they are asking me ITR OR Form 16 both i dont have they are calling me from august for itr i have told them many times by calls and by email that please declined the appliucation and stop calling me but every 3 days the calls me what to do ?

 

[RAMESH BABU N]

So all this process has to be done?? The JF and AF is not automatically credited?

Surprisingly, PNB functions in that funny way.

Their system debits AF+GST for all cards. They reverse it based on email requests.

 

[BVCBVC is verified member.]

Surprisingly, PNB functions in that funny way.

Their system debits AF+GST for all cards. They reverse it based on email requests.

Okay Sir, Thank you. As the OP mentioned should the txn made by card or UPI is also considered?

 

[RAMESH BABU N]

Any type of trxn.... is OK.

 

[raghumahajan]

Annual Fee + GST reversed on asking them.

 

[kvndsz512]

Annual Fee + GST reversed on asking them.

via email or on call?

 

[raghumahajan]

via email or on call?

I emailed but got no reply. Called them twice and get it done.