PNB select rupay card annual fee charged

[raghumahajan]

I have been charged an annual fee on my PNB select Rupay card for Rs 750+Gst. Although the criteria for waiver is "if card is used one in a quarter"
I have used the card for online transactions multiple times.
No reply to the email, on enquiring customer care, he told, it should be swiped at merchant outlets.
I asked for the same where it is mentioned, call was disconnected.

What should be my next steps?

 

[beingrohan]

Annual fee +GST reversed today after 3 days of submitting request via Email.

Did you send email to creditcardpnb@pnb.co.in?

Also, how did it work? Did you have to pay the annual fees as part of the monthly statement and the fees got credited next month or did you not have to pay the fees at all?

 

[Rishabh]

Did you send email to creditcardpnb@pnb.co.in?

Also, how did it work? Did you have to pay the annual fees as part of the monthly statement and the fees got credited next month or did you not have to pay the fees at all?

I called again to customer care and second time the customer executive took the request for fee reversal and it got processed in 3-4 days. I didnt made any payment for the statement due and no impact of that in latest statement received.

 

[beingrohan]

I called again to customer care and second time the customer executive took the request for fee reversal and it got processed in 3-4 days. I didnt made any payment for the statement due and no impact of that in latest statement received.

Ok thanks for the info