sjmajumder
TF Legend
Dear Friends,
Great success once again. Thanks to RBIO 🙏🙏🙏.
HSBC took around 2.5 months to deliver my addon card. Took around 7 calls lasting over 100 minutes and 3 mails. They kept sending the card to my old address in Mumbai in spite of confirming on call every time that address is updated to Kolkata address. They also failed to redirect the dispatched card to new address and card was returned to bank every time. In the process they also re-dispatched my primary card by mistake without any request for the same. After finally receiving the card, mailed HSBC for a compensation of Rs. 10,000 which they declined as usual, in spite of mentioning that they have recently paid me a compensation of 5K by BO order.
Next step was undoubtedly RBI Bamboo.
HSBC mailed in response to RBIO complaint and credited Rs. 1000 to my card on 12-Sep. In the response mail they tried to hide their incompetency and stated card has been delivered, however due to the delay they are paying a compensation of Rs. 1000 as a goodwill gesture. I replied stating please go through my complaint, all call date and time are given in my mail. Take out the call recording and see how you have harassed me for over 2 months.
Absolute silence since then, till I received the below mail from RBIO this morning 🙂
I quickly checked in net banking and found 20K credited to my card account on 19/11.
Wondering whether I should spend this amount using the card or ask them to transfer to my account. Usually banks ask for payment proof to transfer any credit balance from CC to bank account. In this case it was paid by HSBC. Not sure whether they will transfer or not, will give it a try. Last time they mailed me and took my account details and credited 5K in my IndusInd account. This time they didn't ask and directly credited to CC.
Great success once again. Thanks to RBIO 🙏🙏🙏.
HSBC took around 2.5 months to deliver my addon card. Took around 7 calls lasting over 100 minutes and 3 mails. They kept sending the card to my old address in Mumbai in spite of confirming on call every time that address is updated to Kolkata address. They also failed to redirect the dispatched card to new address and card was returned to bank every time. In the process they also re-dispatched my primary card by mistake without any request for the same. After finally receiving the card, mailed HSBC for a compensation of Rs. 10,000 which they declined as usual, in spite of mentioning that they have recently paid me a compensation of 5K by BO order.
Next step was undoubtedly RBI Bamboo.
HSBC mailed in response to RBIO complaint and credited Rs. 1000 to my card on 12-Sep. In the response mail they tried to hide their incompetency and stated card has been delivered, however due to the delay they are paying a compensation of Rs. 1000 as a goodwill gesture. I replied stating please go through my complaint, all call date and time are given in my mail. Take out the call recording and see how you have harassed me for over 2 months.
Absolute silence since then, till I received the below mail from RBIO this morning 🙂
I quickly checked in net banking and found 20K credited to my card account on 19/11.
Wondering whether I should spend this amount using the card or ask them to transfer to my account. Usually banks ask for payment proof to transfer any credit balance from CC to bank account. In this case it was paid by HSBC. Not sure whether they will transfer or not, will give it a try. Last time they mailed me and took my account details and credited 5K in my IndusInd account. This time they didn't ask and directly credited to CC.
Last edited:
been over 2 months now
