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RBIO: Received compensation of Rs. 20,000 from Axis Bank

So just to update on my case, I sent an email to PNO on Monday morning. Got a call from my RM and his manager profusely apologising for mistake they made from their end and said that they will compensate me for the loss. Also requested me to take back the complaint.

RM came home today morning and handed over cash (Had asked for 20k in PNO email). Then I sent an email to PNO saying that issue is resolved. RM also did play the emotional card that his career is on line and he just became new burgundy RM etc. etc.

In the end I let it go with a smile since I received all the loss amount. Re did the FD again at same interest rate
Handed over cash, how much? Is it compensation? 🙂

"In the end I let it go with a smile since I received all the loss amount".
200w.webp
 
So just to update on my case, I sent an email to PNO on Monday morning. Got a call from my RM and his manager profusely apologising for mistake they made from their end and said that they will compensate me for the loss. Also requested me to take back the complaint.

RM came home today morning and handed over cash (Had asked for 20k in PNO email). Then I sent an email to PNO saying that issue is resolved. RM also did play the emotional card that his career is on line and he just became new burgundy RM etc. etc.

In the end I let it go with a smile since I received all the loss amount. Re did the FD again at same interest rate
Bank paid you 20K compensation in cash? Did you sign a receipt with revenue stamp for the same?
This is not the way compensations are paid by banks. They need accounting for the same.
 
Bank paid you 20K compensation in cash? Did you sign a receipt with revenue stamp for the same?
This is not the way compensations are paid by banks. They need accounting for the same.
Yes Cash... RM told that they will do something via petty cash voucher at branch level ... It is not a proper on paper compensation, more of backdoor way of settling the case
 
Yes Cash... RM told that they will do something via petty cash voucher at branch level ... It is not a proper on paper compensation, more of backdoor way of settling the case
Ab BM & RM ya baaki ke officer sharkaho pe baitha ke rakhenge 🙂

He was the same person who told nothing can be done, just Sorry! 😂
"backdoor way of settling the case" hi hai!
 
Kaunsi ? 😬



Ye wali post
 
It's your personal choice, but I wouldn't have accepted it. It is illegal.
I agree, however RM and his manager both accepted this as human mistake. RM said that if matter escalated, it will have impact on his career and personal growth, same was said by RM's manager as well when I spoke to him. While they may be pulling out an emotional card, I did not want RM to get affected this way. It was a human error only from RM's side
 
I agree, however RM and his manager both accepted this as human mistake. RM said that if matter escalated, it will have impact on his career and personal growth, same was said by RM's manager as well when I spoke to him. While they may be pulling out an emotional card, I did not want RM to get affected this way. It was a human error only from RM's side
you have your reasons. but have you thought, where do you think the 20k is coming from?
 
Exactly my point.
In the situation I was in, there were only two choices.

One - accept the amount and move on, and meanwhile help out the RM or
Two - Pursue this further into a battle where RM would have been affected in the long run.

Had it been some kind of system issue or IT issue, I would have taken second choice and fought further

Only reason I chose option one is because the apology and error was genuine

One thing I asked multiple times to RM is that it should not be anyone’s personal money and I want compensation from bank only. Which he said he managed with the help of BM
 
fair enough. you wanted your conscience to be clean. while that sounds good, you need to understand that the money came from RMs pocket.

What you say is most probably true.
A few years ago, in my office, Axis back office messed up the account numbers between 2 employees when sending the account file to us. We processed salary basis their input and the 2 employees got wrong salaries. The person who got more, kept quite and the person who got less came back to us. We adjusted but around 30k could not be recovered since the employee went absconding. The issue was escalated to the highest level in that corporate branch. Finally they paid us the 30k from the pocket of the guys who made the mistake file (MIS team I assume). Some 3 ppl were responsible and each put in 10k. We got to know that only later.
 
Had it been some kind of system issue or IT issue, I would have taken second choice and fought further

Only reason I chose option one is because the apology and error was genuine
I second this. Had I been in your place, I most probably would have done the same but yaa like @quino mentioned, the money is mostly from RM's own pocket.

Still, I don't consider it to be a case to be pursued further with RBI or the PNO.... after all, mistakes happen... and going by your story, this one was a genuine error.
 
In the situation I was in, there were only two choices.

One - accept the amount and move on, and meanwhile help out the RM or
Two - Pursue this further into a battle where RM would have been affected in the long run.

Had it been some kind of system issue or IT issue, I would have taken second choice and fought further

Only reason I chose option one is because the apology and error was genuine

One thing I asked multiple times to RM is that it should not be anyone’s personal money and I want compensation from bank only. Which he said he managed with the help of BM
If you knew the money came from RM's pocket and the mistake was genuine the right choice would have been to accept only the amount you lost (interest loss) and not the entire 20K. While you are saying it was your conscience due to which you accepted it, at the same time you also chose to make profit. The 2 doesn't go together.
 
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