RBIO: Received compensation of Rs. 20,000 from Axis Bank

[Aniket]

My personal advice: Don't touch this point in the complaint

My personal advice: Do not waste time writing to different levels. Write straight to PNO - it's what I do.

It's ok, I had suggested to do so, so that he can furnish incompetency/ deficiency in service of bank to the large extent. It may provide established ground for huge compensation for wastage of time, effort and mental anguish, that he escalated. I knew it, nothing will change.


Alternatively, I asked him to mail so as to get reply atleast from any level, that his concerned was not addressed. To show that firstly he tried to get it resolved at the bank level only.

I shouldn't have commented, he explicitly asked you to put the comments.
But I commented, instead, my bad. 😐

 

[sjmajumder]

It's ok, I had suggested to do so, so that he can furnish incompetency/ deficiency in service of bank to the large extent. It may provide established ground for huge compensation for wastage of time, effort and mental anguish, that he escalated. I knew it, nothing will change.

I maintain my stance on the matter. No personal attack unless he/she has really pissed you off.

Alternatively, I asked him to mail so as to get reply atleast from any level, that his concerned was not addressed. To show that firstly he tried to get it resolved at the bank level only.

Nothing wrong with what you suggested. But in my view, what is the objective here? Complaining to RBIO or resolving the issue? My objective has always been to resolve the issue so I try to approach the level that has the authority to resolve the issue. It is a different thing that they never do, but not for the lack of trying on my part. That way I am clear in my conscience and the RBIO also knows that this person has made an honest attempt to resolve the issue with the RE before approaching me. He is not wasting my time.

I shouldn't have commented, he explicitly asked you to put the comments.
But I commented, instead, my bad. 😐

I don't think there is anything wrong with you replying. You have given valuable suggestions and food for thought. The more we discuss the more things get clearer. Also, this is an open community and the power lies in the collective effort of us members.

 

[kuchbhi]

I maintain my stance on the matter. No personal attack unless he/she has really pissed you off.

Nothing wrong with what you suggested. But in my view, what is the objective here? Complaining to RBIO or resolving the issue? My objective has always been to resolve the issue so I try to approach the level that has the authority to resolve the issue. It is a different thing that they never do, but not for the lack of trying on my part. That way I am clear in my conscience and the RBIO also knows that this person has made an honest attempt to resolve the issue with the RE before approaching me. He is not wasting my time.

I don't think there is anything wrong with you replying. You have given valuable suggestions and food for thought. The more we discuss the more things get clearer. Also, this is an open community and the power lies in the collective effort of us members.

@sjmajumder please once look into my post

 

[Dragon_slayer]

Sahi kia, Axis bank walo ko to pakad ke pelna cahiye.

 

[Aniket]

I maintain my stance on the matter. No personal attack unless he/she has really pissed you off.

Nothing wrong with what you suggested. But in my view, what is the objective here? Complaining to RBIO or resolving the issue?

I presumed, it won't get resolved. So make a better case so as to he used escalation matrix, which resulted loss of time and mental anguish only.

Not only that, even I had suggested to go with PNO and see what PNO replies, PNO desk will take time or won't reply in reasonable time, better to mail somewhere else, in my view it's better than waiting 30 long days.

Some banks even don't accept complaint at PNO level unless previously raised to lower level with a case/ticket ID.

My objective has always been to resolve the issue so I try to approach the level that has the authority to resolve the issue. It is a different thing that they never do, but not for the lack of trying on my part.

PNO desk these days become same as L1 & L2, with few exceptions, the issues that can be resolved by PNO means the same (power) is communicated and delegated to L1/L2 to tackle those issues. They never say we don't have authority, kindly mail to PNO to get it resolved.

That way I am clear in my conscience and the RBIO also knows that this person has made an honest attempt to resolve the issue with the RE before approaching me. He is not wasting my time.

Exactly!

I don't think there is anything wrong with you replying. You have given valuable suggestions and food for thought. The more we discuss the more things get clearer. Also, this is an open community and the power lies in the collective effort of us members.

But the matter is he explicitly mentioned you and asked your suggestions.

Others' comments, like me, may create Chaos.

 

[TechnoFinoTechnoFino is verified member.]

@TechnoFino Just a suggestion
Add Greatest Threads coloumn and add such achievement threads into it.
This surely deserves and inspires many who are struggling with banking problems

Good idea... I'll add a section for success stories fighting against banks

 

[kuchbhi]

@TechnoFino Just a suggestion
Add Greatest Threads coloumn and add such achievement threads into it.
This surely deserves and inspires many who are struggling with banking problems

The BAMBOO CHRONICLES!!

 

[Ram1]

Good idea... I'll add a section for success stories fighting against banks

Thanks for considering 🙌