RBIO: Received compensation of Rs. 20,000 from Axis Bank

[Aniket]

My personal advice: Don't touch this point in the complaint

My personal advice: Do not waste time writing to different levels. Write straight to PNO - it's what I do.

It's ok, I had suggested to do so, so that he can furnish incompetency/ deficiency in service of bank to the large extent. It may provide established ground for huge compensation for wastage of time, effort and mental anguish, that he escalated. I knew it, nothing will change.


Alternatively, I asked him to mail so as to get reply atleast from any level, that his concerned was not addressed. To show that firstly he tried to get it resolved at the bank level only.

I shouldn't have commented, he explicitly asked you to put the comments.
But I commented, instead, my bad. 😐

 

[sjmajumder]

It's ok, I had suggested to do so, so that he can furnish incompetency/ deficiency in service of bank to the large extent. It may provide established ground for huge compensation for wastage of time, effort and mental anguish, that he escalated. I knew it, nothing will change.

I maintain my stance on the matter. No personal attack unless he/she has really pissed you off.

Alternatively, I asked him to mail so as to get reply atleast from any level, that his concerned was not addressed. To show that firstly he tried to get it resolved at the bank level only.

Nothing wrong with what you suggested. But in my view, what is the objective here? Complaining to RBIO or resolving the issue? My objective has always been to resolve the issue so I try to approach the level that has the authority to resolve the issue. It is a different thing that they never do, but not for the lack of trying on my part. That way I am clear in my conscience and the RBIO also knows that this person has made an honest attempt to resolve the issue with the RE before approaching me. He is not wasting my time.

I shouldn't have commented, he explicitly asked you to put the comments.
But I commented, instead, my bad. 😐

I don't think there is anything wrong with you replying. You have given valuable suggestions and food for thought. The more we discuss the more things get clearer. Also, this is an open community and the power lies in the collective effort of us members.

 

[kuchbhi]

I maintain my stance on the matter. No personal attack unless he/she has really pissed you off.

Nothing wrong with what you suggested. But in my view, what is the objective here? Complaining to RBIO or resolving the issue? My objective has always been to resolve the issue so I try to approach the level that has the authority to resolve the issue. It is a different thing that they never do, but not for the lack of trying on my part. That way I am clear in my conscience and the RBIO also knows that this person has made an honest attempt to resolve the issue with the RE before approaching me. He is not wasting my time.

I don't think there is anything wrong with you replying. You have given valuable suggestions and food for thought. The more we discuss the more things get clearer. Also, this is an open community and the power lies in the collective effort of us members.

@sjmajumder please once look into my post

 

[Dragon_slayer]

Sahi kia, Axis bank walo ko to pakad ke pelna cahiye.

 

[Aniket]

I maintain my stance on the matter. No personal attack unless he/she has really pissed you off.

Nothing wrong with what you suggested. But in my view, what is the objective here? Complaining to RBIO or resolving the issue?

I presumed, it won't get resolved. To make a better case, needs to show he used escalation matrix properly, which resulted loss of time and mental anguish only.

Not only that, even I had suggested to go with PNO and see what PNO replies, PNO desk will take time or won't reply in reasonable time, better to mail somewhere else, in my view it's better than waiting 30 long days.

Some banks even don't accept complaint at PNO level unless previously raised to lower level with a case/ticket ID.

My objective has always been to resolve the issue so I try to approach the level that has the authority to resolve the issue. It is a different thing that they never do, but not for the lack of trying on my part.

PNO desk these days become same as L1 & L2, with few exceptions, the issues that can be resolved by PNO means the same (power) is communicated and delegated to L1/L2 to tackle those issues. They never say we don't have authority, kindly mail to PNO to get it resolved.

That way I am clear in my conscience and the RBIO also knows that this person has made an honest attempt to resolve the issue with the RE before approaching me. He is not wasting my time.

Exactly!

I don't think there is anything wrong with you replying. You have given valuable suggestions and food for thought. The more we discuss the more things get clearer. Also, this is an open community and the power lies in the collective effort of us members.

But the matter is he explicitly mentioned you and asked your suggestions.

Others' comments, like me, may create Chaos.

 

[TechnoFinoTechnoFino is verified member.]

@TechnoFino Just a suggestion
Add Greatest Threads coloumn and add such achievement threads into it.
This surely deserves and inspires many who are struggling with banking problems

Good idea... I'll add a section for success stories fighting against banks

 

[kuchbhi]

@TechnoFino Just a suggestion
Add Greatest Threads coloumn and add such achievement threads into it.
This surely deserves and inspires many who are struggling with banking problems

The BAMBOO CHRONICLES!!

 

[Ram1]

Good idea... I'll add a section for success stories fighting against banks

Thanks for considering 🙌

 

[quino]

Good idea... I'll add a section for success stories fighting against banks

The BAMBOO CHRONICLES!!

if they do this, beware of all the new posts tagging @sjmajumder here, asking for 50k compensation from RBI BO for each minor issue they face with bank.

 

[sjmajumder]

U

What the heck? Then why they had asked Indusind Bank A/c details to transfer online? What's stopping them to transfer online? Why Monday now? If they were thinking to issue DD only then what stopped them to issue on the 1st day only? Why same thing was not said during facilitation carried out by RBI? After the expiration of the given timeline, come up with new thing; DD, WoW. 😂

How can they change the terms of the agreement after breaching it by not performing its obligations by said date?

Why shouldn't I report and why should I accept DD? If same thing can be transferred within some mins then why to issue Demand Draft, wastage of paper, ink, time & effort? This is what Axis known for.

You have also reminded her on Thr, tomorrow is the last day but got an instant reply stating tomorrow (Friday) is holiday because of Guru Nanak Jayanti, 5 working days will be completed on Saturday only, right?

You did it right. They failed to credit the money by the said date promised by them only. Now, what they are asking for is ureasonable.

Entitled for further compensation in the name of deficiency of service, breach of agreement, loss of time, mental anguish for no reason. Even it's was voilation of RBI's order.

Competent authority, really? Who instructed her to do so?

Someone from local branch came to my home at around 4 pm with a DD. I refused to accept the same and asked to deposit it in Indusind branch. The person said they can deposit only if I have Axis account and cannot deposit in any other bank. I told him IT'S by BO order. He didn't say a word more, said OK sir and left. Later, the branch lady sent me photo of the IndusInd deposit slip.

 

[quino]

U

Someone from local branch came to my home at around 4 pm with a DD. I refused to accept the same and asked to deposit it in Indusind branch. The person said they can deposit only if I have Axis account and cannot deposit in any other bank. I told him IT'S by BO order. He didn't say a word more, said OK sir and left. Later, the branch lady sent me photo of the IndusInd deposit slip.

wait, but why did you accept it? i thought you were going for higher compensation due to breach of BO order.

 

[sjmajumder]

wait, but why did you accept it? i thought you were going for higher compensation due to breach of BO order.

Why not? The complaint is on the delay, breach of agreement, additional harassment and mental anguish. Further, I did not accept it. They deposited the DD in my account. I have no control over that.

 

[quino]

asked to deposit it in Indusind branch.

Further, I did not accept it.

you told the executive who brought the DD to deposit it in IndusInd?

that means you accepted it?

 

[sjmajumder]

you told the executive who brought the DD to deposit it in IndusInd?

that means you accepted it?

Verbal communication, no proof. But again, I am never saying I did not accept and I never said I will not accept. I demanded additional compensation.

 

[sjmajumder]

More drama. Received below mail from the lady in the local branch.

 

[Aniket]

More drama. Received below mail from the lady in the local branch.

View attachment 75118

16.11 😂 lol non working day for the concerned department.

The amount got credited or is it still left to be credited? They asked for the timeline of 5 working days to credit not to deposit. 🙂

U

Someone from local branch came to my home at around 4 pm with a DD. I refused to accept the same and asked to deposit it in Indusind branch. The person said they can deposit only if I have Axis account and cannot deposit in any other bank. I told him IT'S by BO order. He didn't say a word more, said OK sir and left. Later, the branch lady sent me photo of the IndusInd deposit slip.

4 PM mein aaya toh kya hi credit huwa hoga, kal hoga then 😂

Faltu ka petrol kharcha kara and time waste pata nahi simple si chiz karne mein ego kaha se aajata hai, can deposit only in case of Axis A/c. 🤣

Deposit slip ka time kya hai? Wo lady ka waise kya designation ya position hai branch mein? 😂

Ab dekhte hain BO kya kehta hai aur RE apne submission mein kya dalta hai...aap complaint withdraw toh nahi kiye na?

 

[sjmajumder]

16.11 😂 lol non working day for the concerned department.

The amount got credited or is it still left to be credited? They asked for the timeline of 5 working days to credit not to deposit. 🙂

4 PM mein aaya toh kya hi credit huwa hoga, kal hoga then 😂

Right - should happen tomorrow

Faltu ka petrol kharcha kara and time waste pata nahi simple si chiz karne mein ego kaha se aajata hai, can deposit only in case of Axis A/c. 🤣

Deposit slip ka time kya hai?

No time. Only date.

Wo lady ka waise kya designation ya position hai branch mein? 😂

Not aware. Mail comes from Baghajatin.OperationsHead@axisbank.com

Ab dekhte hain BO kya kehta hai aur RE apne submission mein kya dalta hai...aap complaint withdraw toh nahi kiye na?

Of course not. Let them understand panga kiske saath liya 😀

 

[kuchbhi]

if they do this, beware of all the new posts tagging @sjmajumder here, asking for 50k compensation from RBI BO for each minor issue they face with bank.

Every action is a double edged sword! That is quite true I am afraid but sometimes we have to make out view panoramic in order to get wider image of what should be better in a particular situation!

 

[sourpai]

So just to update on my case, I sent an email to PNO on Monday morning. Got a call from my RM and his manager profusely apologising for mistake they made from their end and said that they will compensate me for the loss. Also requested me to take back the complaint.

RM came home today morning and handed over cash (Had asked for 20k in PNO email). Then I sent an email to PNO saying that issue is resolved. RM also did play the emotional card that his career is on line and he just became new burgundy RM etc. etc.

In the end I let it go with a smile since I received all the loss amount. Re did the FD again at same interest rate

 

[kuchbhi]

So just to update on my case, I sent an email to PNO on Monday morning. Got a call from my RM and his manager profusely apologising for mistake they made from their end and said that they will compensate me for the loss. Also requested me to take back the complaint.

RM came home today morning and handed over cash (Had asked for 20k in PNO email). Then I sent an email to PNO saying that issue is resolved. RM also did play the emotional card that his career is on line and he just became new burgundy RM etc. etc.

In the end I let it go with a smile since I received all the loss amount. Re did the FD again at same interest rate

Wow
It turned out just fair for you!