RBIO: Received compensation of Rs. 20,000 from Axis Bank

[sourpai]

fair enough. you wanted your conscience to be clean. while that sounds good, you need to understand that the money came from RMs pocket.

If you knew the money came from RM's pocket and the mistake was genuine the right choice would have been to accept only the amount you lost (interest loss) and not the entire 20K. While you are saying it was your conscience due to which you accepted it, at the same time you also chose to make profit. The 2 doesn't go together.

Somewhere between 19.5-20k was the exact loss amount. I had said >15k in my initial post just as an indication

 

[sjmajumder]

What you say is most probably true.
A few years ago, in my office, Axis back office messed up the account numbers between 2 employees when sending the account file to us. We processed salary basis their input and the 2 employees got wrong salaries. The person who got more, kept quite and the person who got less came back to us. We adjusted but around 30k could not be recovered since the employee went absconding. The issue was escalated to the highest level in that corporate branch. Finally they paid us the 30k from the pocket of the guys who made the mistake file (MIS team I assume). Some 3 ppl were responsible and each put in 10k. We got to know that only later.

How did they pay? How did you come to know it was paid from the employees pocket?

 

[sjmajumder]

Somewhere between 19.5-20k was the exact loss amount. I had said >15k in my initial post just as an indication

In that case it is fine 👍

 

[sjmajumder]

4 PM mein aaya toh kya hi credit huwa hoga, kal hoga then 😂

Got credited today. So, it took 8 working days instead of the committed 5.

 

[Aniket]

If you knew the money came from RM's pocket and the mistake was genuine the right choice would have been to accept only the amount you lost (interest loss) and not the entire 20K. While you are saying it was your conscience due to which you accepted it, at the same time you also chose to make profit. The 2 doesn't go together.

I am going to put a lil dif. view:

Bro he was told that he managed to compensate him with petty voucher, BM has authorised it, officially or unofficially.

I guess, compensation was given unofficially. Or by replacing with the particular(s) of some other petty expenses made by the branch.

In my view, the officer who did the mistake was told to compensate personally out of his pocket so as to not to damage the reputation of branch/BM.

Human is to err, but attitude matters. The day when he raised concern, his RM atleast was supposed to visit the A/c holder personally, he could have said Sorry and not to make complainant about this officialy, kindly give us 2-3 working days, we will resolve it. We will do needful. It's was just a mistake and we are regretful but I am ensuring you that we will keep this concern at utmost priority and will make good the loss.

But he along with BM didn't speak much about addressing his concern properly. They assumed him like he don't know anything about his rights, just an illiterate, who will forget these things. Nothing gonna happen just chill. That time he only asked for rectification or compensation equal to loss incurred due to their mistake.

Now, don't make OP regretful for accepting the compensation which was asked in the complaint made to PNO, he is not at fault, RM cooked the matter, hided some essential facts to settle the case of the records/books. OP even emphasised that whether this compensation out of someone's else pocket but RM denied ans told it's from Branch only, peety CB.
What OP needs to do then? He assumed what they are telling is true and correct. Anyways he would have got it, he even tried to save them by withdrawing case officially as per their (RM&BM) request.


RM/BM cared about thier growth, perfomance report over the monetary compensation. No doubt, employees are the agents of the bank, bank is liable to pay but employees bear more than that when there's manual mistake from their end. It stays like a non curable wound for lifetime.

Whatever OP felt correct in that circumstances, he did so. OP faced the inconveniences, so he can judge accordingly, what's good/ ethical for him.

 

[Aniket]

Got credited today. So, it took 8 working days instead of the committed 5.

IndusInd bhi kuch jada hi time le liya 🤣

Any response from BO's end? Not yet, right?

 

[sjmajumder]

You are presenting contrasting scenarios.

I am going to put lil dif view:

Bro he was told that he managed to compensate him with petty voucher, BM has authorised it, officially or unofficially.

I guess, compensation was given unofficially. Or by replacing with the particular(s) of some other petty expenses made by the branch.

In my view, the officer who did the mistake was told to compensate personally out of his pocket so as to not to damage the reputation of branch/BM.

Human is to err, but attitude matters. The day when he raised concern, his RM atleast was supposed to visit the A/c holder personally, he could have said Sorry and not to make complainant about this officialy, kindly give us 2-3 working days, we will resolve it. We will do needful. It's was just a mistake and we are regretful but I am ensuring you that we will keep this concern at utmost priority and will make good the loss.

But he along with BM didn't speak much about addressing his concern properly. They assumed him like he don't know anything about his rights, just an illiterate, who will forget these things. Nothing gonna happen just chill. That time he only asked for rectification or compensation equal to loss incurred due to their mistake.

If this is the view then why accept unofficially? Then OP should not care about what happens to BM/RM since they have intentionally wronged him and insist on getting compensated officially. He could have got a much higher amount.

Now, don't make OP regretful for accepting the compensation which was asked in the complaint made to PNO, he is not at fault, RM cooked the matter, hided some essential facts to settle the case of the records/books. OP even emphasised that whether this compensation out of someone's else pocket but RM denied ans told it's from Branch only, peety CB.
What OP needs to do then? He assumed what they are telling is true and correct. Anyways he would have got it, he even tried to save them by withdrawing case officially as per their (RM&BM) request.

If anyone believes this is the truth, then I really don't know what to say. Do you have any idea how many fake vouchers he will have to make to get 20K through petty cash? There is a daily limit of petty cash and it is not very high. My father has been a BM for around 2 decades and I know if he had to get 2 chairs repaired he had to get it done in 2 days as 1 day's petty cash wasn't enough to repair 2 chairs.

RM/BM cared about thier growth, perfomance over the compensation. No doubt, employees are the agents of the bank, bank is liable to pay but employees bear more than that when there's manual mistake from their end. It stays like a non curable wound for lifetime.

Whatever OP felt correct in that circumstances, he did so. OP faced the inconveniences, so he can judge accordingly, what's good/ ethical for him.

OP can definitely judge what's good for him. But the meaning of Ethical doesn't change based on what OP thinks. The word has a much larger meaning.

 

[sjmajumder]

IndusInd bhi kuch jada hi time le liya 🤣

I think next business day is the standard for DD credit. Since it was deposited in branch after close of business on 18th, credit on 20th seems fair to me.

Any response from BO's end? Not yet, right?

As per my experience we need to wait for at least 2 months.

 

[Aniket]

You are presenting contrasting scenarios.

Really? 😬

If this is the view then why accept unofficially?

Because, he wanted compensation he got, mode doesn't matter to him; unofficially or officially. They wanted to control the damage, their performance report. They did so by requesting him to withdraw the case officially by saying it's resolved.

Then OP should not care about what happens to BM/RM since they have intentionally wronged him and insist on getting compensated officially.

I don't want to indulge in arguments, this doesn't even belongs to make though let's clear, better he can comment what is his saying.

How can you say they wronged him intentionally? I think it was just a mistake. Don't know in depth.

He could have got a much higher amount.

Yes, he may have got. But he only demanded for 20k, if you demand only 20k and when decision favours you won't get more than the claimed amount, generally.

If anyone believes this is the truth, then I really don't know what to say. Do you have any idea how many fake vouchers he will have to make to get 20K through petty cash? There is a daily limit of petty cash and it is not very high. My father has been a BM for around 2 decades and I know if he had to get 2 chairs repaired he had to get it done in 2 days as 1 day's petty cash wasn't enough to repair 2 chairs.

I didn't mean that he did that way, quoted RM's saying. That's the affair of branch.

That's is why I have also told that RM cooked, hidden some essential facts of the matter. Don't know what they did, only they knew, how they handled the matter.

Also, told may be the compensation was given officer's pocket who made the mistake.

OP can definitely judge what's good for him. But the meaning of Ethical doesn't change based on what OP thinks. The word has a much larger meaning.

Yep, ham log ko kya 😂
No offence bro 🤭

@sourpai kya kehna chahte hain aap? Tipaani karye 🙂

 

[Aniket]

I think next business day is the standard for DD credit. Since it was deposited in branch after close of business on 18th, credit on 20th seems fair to me.

As per my experience we need to wait for at least 2 months.

They need 2 months to comment but they send e-mail to complainant to respond with an ultimatum of 7 days or so, otherwise case will be closed. 🤣

19/20 ka farak 🤡😂

 

[sourpai]

Bhai I do not want to put anyone's career on line due to simple human error. I can tell it is a simple human error since I know the sequence of events.

RM called me on the day itself and apologised when I sent an email about incorrect FD closure. It is just that they did not expect me to raise it to PNO. After PNO complaint, RM's manager also called and was also telling me that it will fire back on them in much larger way if the complaint is pursued.

So I took a call and closed it when compensation was offered. RM got his lesson. May be he escaped this time, but next time he knows he can't escape if other customer is not as considerate as me. Was it a bit of grey area in terms of being Ethical? May be yes may be no, but I choose that over putting someone's career on line

I am putting this topic to rest from my side. Last post! 😀

 

[Aniket]

Bhai I do not want to put anyone's career on line due to simple human error. I can tell it is a simple human error since I know the sequence of events.

RM called me on the day itself and apologised when I sent an email about incorrect FD closure. It is just that they did not expect me to raise it to PNO. After PNO complaint, RM's manager also called and was also telling me that it will fire back on them in much larger way if the complaint is pursued.

So I took a call and closed it when compensation was offered. RM got his lesson. May be he escaped this time, but next time he knows he can't escape if other customer is not as considerate as me. Was it a bit of grey area in terms of being Ethical? May be yes may be no, but I choose that over putting someone's career on line

I am putting this topic to rest from my side. Last post! 😀

Yehe baat toh mein nai bhi bola, nahi @sourpai ? 🙂

 

[6ix9ine]

Bhai I do not want to put anyone's career on line due to simple human error. I can tell it is a simple human error since I know the sequence of events.

RM called me on the day itself and apologised when I sent an email about incorrect FD closure. It is just that they did not expect me to raise it to PNO. After PNO complaint, RM's manager also called and was also telling me that it will fire back on them in much larger way if the complaint is pursued.

So I took a call and closed it when compensation was offered. RM got his lesson. May be he escaped this time, but next time he knows he can't escape if other customer is not as considerate as me. Was it a bit of grey area in terms of being Ethical? May be yes may be no, but I choose that over putting someone's career on line

I am putting this topic to rest from my side. Last post! 😀

I believe @sjmajumder was just confused about the amount. Once you mentioned that your total loss was around 20K, and they refunded you that amount.

Everything got cleared and In the end, it's a win-win for both sides. Your RM got to keep his job, and you recovered your lost money.

 

[Aniket]

I believe @sjmajumder was just confused about the amount. Once you mentioned that your total loss was around 20K, and they refunded you that amount.

Everything got cleared and In the end, it's a win-win for both sides. Your RM got to keep his job, and you recovered your lost money.

19/20 ka fark hai 😂
15/20 🙂

 

[6ix9ine]

19/20 ka fark hai 😂

Fark toh hai but approach wali baat bhi hai officially/unofficially. Sjmajumder ka kehna bhi ek dum sahi hai, jab karna hi tha toh sab kuch officially karte 😅 but khair chalo case solved. Good for both parties.

 

[Aniket]

Fark toh hai but approach wali baat bhi hai officially/unofficially. Sjmajumder ka kehna bhi ek dum sahi hai, jab karna hi tha toh sab kuch officially karte 😅 but khair chalo case solved. Good for both parties.

Yes win- win situation 🙂
Special treatment abse branch me inke liye 🤭

Compensation hi chahiye tha kya farak padta hai cash diya ya bank A/c mein credit huwa officially...

Jaise lawsuit huwa toh compromise out of the court ya court ko bata ke kare is basis pe aggreement kiya and decision le ya bina bata ke withdraw karein ... resolution chahhiye tha bas

Main motto tha apna loss recover karna wo ho gaya kisi ka roji roti ka sawal hai aur galti se huwa jaan bujh ke nahi toh kya hi karoge aap daya toh aayega hi 🙂

Sab ka apna apana soch aur najariya ✌️

Apun log ko kya?😂 Matter rafa dafa huwa, ab aage @sjmajumder bro ke case me credit mein jo delay huwa uska kya hota hai wo dekte hain 🤭

 

[sjmajumder]

Really? 😬

Because, he wanted compensation he got, mode doesn't matter to him; unofficially or officially. They wanted to control the damage, their performance report. They did so by requesting him to withdraw the case officially by saying it's resolved.

I don't want to indulge in arguments, this doesn't even belongs to make though let's clear, better he can comment what is his saying.

How can you say they wronged him intentionally? I think it was just a mistake. Don't know in depth.

Yes, he may have got. But he only demanded for 20k, if you demand only 20k and when decision favours you won't get more than the claimed amount, generally.

I didn't mean that he did that way, quoted RM's saying. That's the affair of branch.

That's is why I have also told that RM cooked, hidden some essential facts of the matter. Don't know what they did, only they knew, how they handled the matter.

Also, told may be the compensation was given officer's pocket who made the mistake.

Yep, ham log ko kya 😂
No offence bro 🤭

@sourpai kya kehna chahte hain aap? Tipaani karye 🙂

Let's rest the matter. Very difficult to explain over comments. Needs face to face interaction.

 

[Riva]

How did they pay? How did you come to know it was paid from the employees pocket?

They paid it via a neft transfer. We got to know a couple of months later when speaking to the account manager that the bank had later taken the money out of their salaries.

 

[sjmajumder]

They paid it via a neft transfer. We got to know a couple of months later when speaking to the account manager that the bank had later taken the money out of their salaries.

That means it was officially done and this should have been internal to the bank and it's employees and should have never come out. Speaking about it in public is violation of confidentiality agreement between employee and employer and there could be additional penalty for that.

 

[Riva]

That means it was officially done and this should have been internal to the bank and it's employees and should have never come out. Speaking about it in public is violation of confidentiality agreement between employee and employer and there could be additional penalty for that.

True.. I think how it was done was that the bank paid us the 30k and then penalized the employees and deducted it from their payroll. Maybe under non performance incentive they would have lost that amount or something like that.
They did not directly ask the 3 employee to chip in 10k each to make the payment to us.