manoj21012000
TF Buzz
In April 2024, I purchased a Samsung refrigerator of 301 liters from Amazon. For the first 6 months it was working fine; after that, there was a problem regarding cooling (the refrigerator was not maintaining the desired set temperature). I raised the complaint, and then the technician came and changed the temperature sensor. Then it was working fine for 6 or 7 days, and then again there was a cooling problem. Again, I raised the complaint with Samsung, and then the technician came and replaced the gas of the refrigerator. Again, it was working fine for 6 or 7 days. After that, the same problem was there again. For the third time, I told the technician that the same problem is still there. The technician said for your peace of mind, you (the customer) can increase the warranty of the refrigerator for 4 years at the cost of 4700. Then I increased the warranty of the product from 15.04.2025 to 15.04.2029.
Now, is there any way to replace the refrigerator from Samsung without any extra cost? I am pissed off with the problem, as the cooling problem is still there, and the refrigerator is still in normal warranty of 1 year, which is provided by the company. {Although I still have 4 years of extended warranty (which will be starting from 15.04.2025) in my hand.}
Now, is there any way to replace the refrigerator from Samsung without any extra cost? I am pissed off with the problem, as the cooling problem is still there, and the refrigerator is still in normal warranty of 1 year, which is provided by the company. {Although I still have 4 years of extended warranty (which will be starting from 15.04.2025) in my hand.}
