(RESOLVED) Unable to pay my ICICI CC bill via BBPS because its showing No Bill Due

[harshgupta940]

I have my ICICI Amazon Pay Credit Card bill generated on 28th June and its showing due in the iMobile App on 16th July. But as now ICICI is integrated in BBPS, I am unable to fetch my bill via BBPS and it is showing that there is no bill due and I have already paid it. I have tried on multiple apps BHIM, SBI Unipay, HDFC Billpay (Old Net banking UI) but all of them shows the same because all of them fetches the bill via BBPS.

Is there any solution to this thing?

 

[Juganta]

Me also facing same issue

 

[DealHunter786]

I'm also facing the same issue.. Barring that, is there any other way to pay ICICI cc bill using RBL debit card?

 

[harshgupta940]

Just contacted customer care of ICICI on call and the executive denied any help because he said that they don't have any information regarding third party bill payment services and they can only help if you are paying via iMobile app.

Is there any option to directly complaint about it to BBPS?

 

[Prem03]

I am also facing the same problem.

 

[Shin-Chan]

Facing same issue

anyone contacted bank via email ?

 

[harshgupta940]

Facing same issue

anyone contacted bank via email ?

Nope! Only contacted with cc on call and then paid via Mobikwik. Now I would have to wait for my next statement to generate then only will be able to check if the issue is resolved.

If someone with this problem is able to fetch bill details in BBPS please update here, it would be really helpful.

 

[CosmicCat]

I have my ICICI Amazon Pay Credit Card bill generated on 28th June and its showing due in the iMobile App on 16th July. But as now ICICI is integrated in BBPS, I am unable to fetch my bill via BBPS and it is showing that there is no bill due and I have already paid it. I have tried on multiple apps BHIM, SBI Unipay, HDFC Billpay (Old Net banking UI) but all of them shows the same because all of them fetches the bill via BBPS.

Is there any solution to this thing?

Apparently, BBPS integration is being rolled out in batches for ICICI Bank credit card accounts. For instance, both my ICICI Bank credit card accounts—Amazon Pay one and the Coral+Platinum one—have no issues fetching the requisite data from ICICI's servers on any BBPS-enabled payments platform. However, it doesn't work with my dad's ICICI Coral card. So, you should wait until your account also gets BBPS-enabled.

Also, even if you have paid the bill fully, any payments app leveraging the BBPS platform for ICICI credit card bill payments would show you your "Last total amount due" instead of current outstanding amount (Unbilled one). So, you can keep checking any time to know whether your card has been enabled for BBPS or not.

For example, your bill was generated on 1st July, and the total due amount was ₹1,500. You paid your whole dues before the due date, and also made additional purchases of ₹300 since then, then if you have been migrated to BBPS, then you will only see ₹1,500 (Last billed amount) in "Total amount due" instead of ₹300 (Current outstanding after paying the last billed amount). It won't even show whether the bill has been fully paid or not.

 

[Vaasu Annan]

Apparently, BBPS integration is being rolled out in batches for ICICI Bank credit card accounts. For instance, both my ICICI Bank credit card accounts—Amazon Pay one and the Coral+Platinum one—have no issues fetching the requisite data from ICICI's servers on any BBPS-enabled payments platform. However, it doesn't work with my dad's ICICI Coral card. So, you should wait until your account also gets BBPS-enabled.

Also, even if you have paid the bill fully, any payments app leveraging the BBPS platform for ICICI credit card bill payments would show you your "Last total amount due" instead of current outstanding amount (Unbilled one). So, you can keep checking any time to know whether your card has been enabled for BBPS or not.

For example, your bill was generated on 1st July, and the total due amount was ₹1,500. You paid your whole dues before the due date, and also made additional purchases of ₹300 since then, then if you have been migrated to BBPS, then you will only see ₹1,500 (Last billed amount) in "Total amount due" instead of ₹300 (Current outstanding after paying the last billed amount). It won't even show whether the bill has been fully paid or not.

On ICICI net banking, one can see the Total Amount Due and Current Outstanding. When the payment goes through BBPS, the Total Amount Due does not get reduced. This doesn't happen with UPI payments. Are you also experiencing the same issue?

 

[CosmicCat]

On ICICI net banking, one can see the Total Amount Due and Current Outstanding. When the payment goes through BBPS, the Total Amount Due does not get reduced. This doesn't happen with UPI payments. Are you also experiencing the same issue?

Yes, I am. Read my following posts to learn about my experience:
1. https://www.technofino.in/community...to-register-as-bbps-billers.27969/post-709908

2. Follow-up: https://www.technofino.in/community...to-register-as-bbps-billers.27969/post-710307

 

[harshgupta940]

Apparently, BBPS integration is being rolled out in batches for ICICI Bank credit card accounts. For instance, both my ICICI Bank credit card accounts—Amazon Pay one and the Coral+Platinum one—have no issues fetching the requisite data from ICICI's servers on any BBPS-enabled payments platform. However, it doesn't work with my dad's ICICI Coral card. So, you should wait until your account also gets BBPS-enabled.

Also, even if you have paid the bill fully, any payments app leveraging the BBPS platform for ICICI credit card bill payments would show you your "Last total amount due" instead of current outstanding amount (Unbilled one). So, you can keep checking any time to know whether your card has been enabled for BBPS or not.

For example, your bill was generated on 1st July, and the total due amount was ₹1,500. You paid your whole dues before the due date, and also made additional purchases of ₹300 since then, then if you have been migrated to BBPS, then you will only see ₹1,500 (Last billed amount) in "Total amount due" instead of ₹300 (Current outstanding after paying the last billed amount). It won't even show whether the bill has been fully paid or not.

I have paid via Mobikwik and hence my Total Amount Due is not reduced in iMobile app. So I don't think there will be any bill in BBPS.
Still I will check in some days if you say so.

 

[harshgupta940]

UPDATE
I had mailed BBPS on 6th and they have forwarded my mail to concerned mail. Lets see if they are able to resolve it. But I have already paid my bill so I don't think they will be able to solve this.

 

[CosmicCat]

I have paid via Mobikwik and hence my Total Amount Due is not reduced in iMobile app. So I don't think there will be any bill in BBPS.
Still I will check in some days if you say so.

iMobile app shows only the "Last Billed Due," which isn't the same as "Total Amount Due." You have to log on to Netbanking to check whether the "Total Amount Due" is showing as zero or not.

 

[harshgupta940]

iMobile app shows only the "Last Billed Due," which isn't the same as "Total Amount Due." You have to log on to Netbanking to check whether the "Total Amount Due" is showing as zero or not.

Sure will check

 

[shashankverma]

I paid through Cred and it reflected immediately on iMobile no other way as of now

 

[VISION]

Sure will check

check canara pay bills.. its is giving option to enter amount. i did an advance payment for kotak just now.. and it is allowing the same for icici even though i had already paid my bill.. don't know about MCC code though.

 

[shashankverma]

check canara pay bills.. its is giving option to enter amount. i did an advance payment for kotak just now.. and it is allowing the same for icici even though i had already paid my bill.. don't know about MCC code though.

It threw same error

 

[Shin-Chan]

We all collectively who all facing issue must escalate this to ICICI and BBPS.
Draft emails to :

1. pno@icicibank.com
2. senior.management@icicibank.com
3. managingdirector@icicibank.com

Also
bbps.ops@npci.org.in and bbps@npci.org.in


Keep all 5 in loop and raise the issue

 

[Dragon_slayer]

UPDATE
I had mailed BBPS on 6th and they have forwarded my mail to concerned mail. Lets see if they are able to resolve it. But I have already paid my bill so I don't think they will be able to solve this.


View attachment 60661

If it takes them 5 days to reply, then probably would take 5 months to fix

 

[arvinder]

anyone got any solution ?