Reward points on IDFC Wealth card are taken back

[Oscar]

I have made a few transactions worth 17Lac in a single billing cycle on my IDFC Wealth Credit Card and got the rewards points credited which is shown in the bill statement, around 1.7lac RPs(worth 42.5K). To my surprise, the points are shown in the statement but not in the mobile app, so reached customer care and shocked to know that the reward points are taken back as my transactions value exceeded the sanction limit in a single billing cycle.

This is really unfair as all my transactions are genuine and they are not agreeing to give me back the reward points mentioning a clause in their terms and conditions. Any suggestions please on how to challenge them and get back my reward points?

 

[Harry1]

Raise to rbi ombudsman.

 

[Oscar]

Raise to rbi ombudsman.

The clause they have in their terms and conditions.



With the above clause, do I still have a scope to raise a complaint with RBI ombudsman and get the reward points back?

 

[Harry1]

The clause they have in their terms and conditions.
View attachment 9233


With the above clause, do I still have a scope to raise a complaint with RBI ombudsman and get the reward points back?

All u can do is try and hope. Not trying will definitely not get anything 😅.