I have a bank account in SBI since 2011, my father has a bank account in that same branch since 1999. In all these years, I have never had visit in that branch which I could count as neutral let alone positive. There was one lady who always used to create ruskus about this or that and I have a tendency to not take shit so I used to shout at her for other people. Those were times before the upi, so had to visit once or twice a month, sometimes more. By the end, she and I kinda became frenemies where we just accepted to lock horns. She retired in 2017, she ironically invited me to her farewell when I visited the branch about a week before her retirement.
Village branches on the other hand I literally had to threaten the employee and security gurad to have an account opened for cousin with form 60 instead of pan card, this was in 2016 or 17. Cousin went with the form and the employee first tried to just tell her to go back and apply with pan then, tore up her form 60 when she insisted that it is fine as per rules. I was in the back to teach cousin how to deal with bankers on her own, but even I didn't expect that. When he did that, cousin called me and told in front of her. I asked him why he did that, he acted nonchalantly and asked the security guard to escort us away. I told security guard that ladki ka chacha SI hai paas ke thane mein, haath lagaya na, 4 saal toh court nahi dekhega, maar khayega roz woh alag. SBI has this weird policy that they give security guards uniforms pretty similar to police uniform of my state, so sometime this goes to their head and they act like that. Then moved to the employee and started arguing with him, branch manager intervened and sorted the shit out. When we were leaving bank employee was saying bahar milio, I said hamara address hai form mein, aukat hai toh aa jaiyo nahi toh apne gaanv ka naam bta de. He told his village name which incidentally my father knows sarpanch of quite well. So, in front of him talked to sarpanch and he kinda calmed him down. Didn't apologize or anything.