SBI Card app Locked

[iamdhamo]

Hi Team,

When I try to login to my sbi card app it says it's locked and signed out due to security reasons.

Did any of you guys face this and how to unlock this.

I have sent mail for the same

Thanks,
Dhamo

 

[iamdhamo]

We wish to share that your SBI card account is inactive for usage and as on date there is an outstanding amount of Rs. Xxx payables on your SBI card account.

Further, we wish to inform you that we are not in position to reactivate the same SBI Card

We request you to remit the payment as per statement to avoid further accrual of charges.

For more details about the fee and charges, please visit the below mentioned link.

https://www.sbicard.com/en/most-important-terms-and-conditions.page

Your valued feedback will further help us in improving our products and services. We request you to share your experience with us through feedback link shared on your registered email id.

@sjmajumder this was the reply from customer head. Can I proceed to complain to rbi?

 

[iamdhamo]

@sjmajumder this was the reply from customer head. Can I proceed to complain to rbi?

In this 2nd point says they can restrict or terminate as per their wish. So how to proceed? @sjmajumder I have asked the reason for closure again to customer service head.

 

[sjmajumder]

In this 2nd point says they can restrict or terminate as per their wish. So how to proceed? @sjmajumder I have asked the reason for closure again to customer service head.

Since it says they can terminate without notice, I don't think there is anything can be done about it.

 

[iamdhamo]

Since it says they can terminate without notice, I don't think there is anything can be done about it.

Hmm and till now no actual reason was said. Also should they inform prior if card is to be closed? Is it a rule? @sjmajumder

 

[iamdhamo]

Hmm and till now no actual reason was said. Also should they inform prior if card is to be closed? Is it a rule? @sjmajumder

Got call saying they closed my card due to internal policies and reason could not be disclosed.

@sjmajumder

Is it valid to close like this?

 

[sjmajumder]

Got call saying they closed my card due to internal policies and reason could not be disclosed.

@sjmajumder

Is it valid to close like this?

"SBICPSL may also restrict, terminate or suspend the use of The Cardholder Account at any time without prior notice if SBICPSL reasonably believe it necessary for business"

Doesn't this say it all?

 

[iamdhamo]

"SBICPSL may also restrict, terminate or suspend the use of The Cardholder Account at any time without prior notice if SBICPSL reasonably believe it necessary for business"

Doesn't this say it all?

Ok so not raising the complaint

 

[sjmajumder]

Ok so not raising the complaint

It is very unfortunate that banks are required to give reason for rejecting a CC application but they are not required to give a reason for cancelling an existing CC. RBI must include this in the master direction for CC and DC.

 

[iamdhamo]

Do I need to wait till bill generation date to pay my outstanding as my card is blocked. Due to bbps Its not fetching the total outstanding amount now @sjmajumder

I tried to pay via yono app but it dint allow me under credit cards.

 

[sjmajumder]

Do I need to wait till bill generation date to pay my outstanding as my card is blocked. Due to bbps Its not fetching the total outstanding amount now @sjmajumder

I tried to pay via yono app but it dint allow me under credit cards.

As per T&C it seems you are required to pay immediately and not wait for bill generation.

 

[iamdhamo]

As per T&C it seems you are required to pay immediately and not wait for bill generation.

I m not able to pay via cred or even sbi app. Should I raise a Ticket

 

[iamdhamo]

I have paid the bill as bill got generated today. They told me to apply again after 90 days but when I check the sbi yono app it application pending and in sprint when I check it's trying to generate vkyc card n it fails.

How to proceed after 90 days? @sjmajumder @RAMESH BABU N @Vasuki

 

[iamdhamo]

Bill statement got generated and I see cashback is also correct but question how will it be credited? When I check with customer they are replying a template which is copy paste and not really addressing the query. Can I request refund for extra amount? The card is closed now so will it work? @sjmajumder

 

[NABNAB is verified member.]

Bill statement got generated and I see cashback is also correct but question how will it be credited? When I check with customer they are replying a template which is copy paste and not really addressing the query. Can I request refund for extra amount? The card is closed now so will it work? @sjmajumder

They will contact you for a refund of the excess amount.

 

[iamdhamo]

They will contact you for a refund of the excess amount.

Any idea on how many days it will take?

 

[sjmajumder]

Bill statement got generated and I see cashback is also correct but question how will it be credited? When I check with customer they are replying a template which is copy paste and not really addressing the query. Can I request refund for extra amount? The card is closed now so will it work? @sjmajumder

Write to them asking them to credit the excess amount to your bank account. Provide your account details (preferably SBI Ac if you have one) and attach cancelled cheque.

 

[NABNAB is verified member.]

Any idea on how many days it will take?

Nope. No idea.

 

[drvenkat]

Hi Team,

When I try to login to my sbi card app it says it's locked and signed out due to security reasons.

Did any of you guys face this and how to unlock this.

I have sent mail for the same

Thanks,
Dhamo

wait for day

 

[iamdhamo]

wait for day

The card was blocked from bank side since they approved it wrongly

 

[iamdhamo]

Write to them asking them to credit the excess amount to your bank account. Provide your account details (preferably SBI Ac if you have one) and attach cancelled cheque.

@sjmajumder The cashback is not yet credited n I suppose so cos the card is closed . When I checked they asked me to send the TXN details and then they will check if I'm eligible to get the cashback or not cos the card is clsoed. When I sent the mail for asking cashback I sent a screenshot of my statement with cashback amount mentioned.

If they reject then I can escalate to customer head right?