SBI Card app Locked

[iamdhamo]

Hi Team,

When I try to login to my sbi card app it says it's locked and signed out due to security reasons.

Did any of you guys face this and how to unlock this.

I have sent mail for the same

Thanks,
Dhamo

 

[iamdhamo]

Checked in bank and they see the application as final decline and they called customer care and the person said card was wrongly approved due to mismatch in docs provided and I need to apply again

 

[iamdhamo]

Checked in bank and they see the application as final decline and they called customer care and the person said card was wrongly approved due to mismatch in docs provided and I need to apply again

I think the root cause is cos of digilocker issue that happened in Jan month starting

 

[iamdhamo]

The customer person said to follow up in email and the team can provide the resolution

So I need to wait for customer care reply

 

[iamdhamo]

Also since card is blocked now. How can I pay balance amount. My bill generation date is 3rd
. Can I wait til that time and pay. Also not sure how will the cashback be credited

 

[sjmajumder]

@sjmajumder @Vasuki
@RAMESH BABU N can you please help on this

Hi Team,

When I try to login to my sbi card app it says it's locked and signed out due to security reasons.

Did any of you guys face this and how to unlock this.

I have sent mail for the same

Thanks,
Dhamo

Mail them. Ask why card is blocked. Next step will depend on what response they give on mail.

 

[iamdhamo]

Mail them. Ask why card is blocked. Next step will depend on what response they give on mail.

This was their reply and I never asked them to close the card

We truly value you as our privileged customer and regret the inconvenience cause to you in the matter address to us. Please accept our sincere apologies for any inconvenience caused to you and for your displeasure whilst you felt our service levels did not meet your expectations. We solicit your continued patronage to our services.

This is regarding your request for closure of your SBI Credit Card.

We wish to inform you that your card account is already inactive for usage

 

[sjmajumder]

This was their reply and I never asked them to close the card

We truly value you as our privileged customer and regret the inconvenience cause to you in the matter address to us. Please accept our sincere apologies for any inconvenience caused to you and for your displeasure whilst you felt our service levels did not meet your expectations. We solicit your continued patronage to our services.

This is regarding your request for closure of your SBI Credit Card.

We wish to inform you that your card account is already inactive for usage

Can you share your mail? What you wrote to them?

 

[iamdhamo]

Can you share your mail? What you wrote to them?

I had got my sbi cashback card ending with **** approved and delivered a week back but it has got blocked on Jan 23.

When I checked with customer service they told it's due to some doc mismatch.

Can you please let me know the docs that I need to submit again such that the card will be unblocked.

 

[sjmajumder]

I had got my sbi cashback card ending with **** approved and delivered a week back but it has got blocked on Jan 23.

When I checked with customer service they told it's due to some doc mismatch.

Can you please let me know the docs that I need to submit again such that the card will be unblocked.

reply to them saying you never requested for card closure. Either provide proof of your request or reinstate the card immediately.

 

[iamdhamo]

reply to them saying you never requested for card closure. Either provide proof of your request or reinstate the card immediately.

Yeah I have said that I never requested for card closure and also asked what docs I need to submit. They replied that they can't reactivate the card

Planning to send to pno today

 

[harsh_ujjwal]

reply to them saying you never requested for card closure. Either provide proof of your request or reinstate the card immediately.

If a card is approved how come they will give excuse abt documentation. They should have seen it before approval. I think it's not about documentation.

 

[iamdhamo]

If a card is approved how come they will give excuse abt documentation. They should have seen it before approval. I think it's not about documentation.

These people are not saying exact reason first. They just say they wrongly approved

 

[card-shard]

To me this seems like a case of business transactions flagged on your card.
Using personal card for business purposes is strictly against rules and banks take strict actions in case their internal checks detects such txns.

Just curious, how much amount you added using park+?
Any other money withdrawal or wallet addition "tricks" that you used in recent days?

 

[Credit_Cards]

These people are not saying exact reason first. They just say they wrongly approved

raise with Banking ombudsman making an extensive case with all points, they might issue you CC

 

[iamdhamo]

To me this seems like a case of business transactions flagged on your card.
Using personal card for business purposes is strictly against rules and banks take strict actions in case their internal checks detects such txns.

Just curious, how much amount you added using park+?
Any other money withdrawal or wallet addition "tricks" that you used in recent days?

I just did 1000rs with park plus to buy Amazon pay gv. I used only for personal and I dint use for professional purpose as I know the difference after going thru threads here

I also dint do any wallet TXN as well

 

[iamdhamo]

Yeah I have said that I never requested for card closure and also asked what docs I need to submit. They replied that they can't reactivate the card

Planning to send to pno today

This was their latest reply

We understand the concern expressed in your communication and we regret the inconvenience caused to you and empathize with the difficulties faced by you please accept our sincere apologies for any inconvenience caused to you.

We wish to inform you that as on date, your account stands inactive for usage. Please note that, your account has been deactivated on basis of internal business decision.

Hence, we are unable to reactivate your SBI card


I have escalated to pno and shall I complain to rbi after seeing response of pno?

 

[sjmajumder]

This was their latest reply

We understand the concern expressed in your communication and we regret the inconvenience caused to you and empathize with the difficulties faced by you please accept our sincere apologies for any inconvenience caused to you.

We wish to inform you that as on date, your account stands inactive for usage. Please note that, your account has been deactivated on basis of internal business decision.

Hence, we are unable to reactivate your SBI card


I have escalated to pno and shall I complain to rbi after seeing response of pno?

Is your card appearing as closed in CIBIL? Read MITC of SBI card and see what is the clause for closure by bank, mostly it will be with 30 days prior intimation. Since they closed without giving any intimation ask SBI for compensation for closing card without prior intimation.