SBI Card app Locked

[iamdhamo]

Hi Team,

When I try to login to my sbi card app it says it's locked and signed out due to security reasons.

Did any of you guys face this and how to unlock this.

I have sent mail for the same

Thanks,
Dhamo

 

[sjmajumder]

@sjmajumder The cashback is not yet credited n I suppose so cos the card is closed . When I checked they asked me to send the TXN details and then they will check if I'm eligible to get the cashback or not cos the card is clsoed. When I sent the mail for asking cashback I sent a screenshot of my statement with cashback amount mentioned.

If they reject then I can escalate to customer head right?

In most cases of cashback the T&C generally states that your card needs to be active on the day of cashback posting. Please check the T&C.

 

[iamdhamo]

In most cases of cashback the T&C generally states that your card needs to be active on the day of cashback posting. Please check the T&C.

So does that mean I won't get the cashback?

 

[harsh_ujjwal]

The card was blocked from bank side since they approved it wrongly

How they approve card wrongly🤔

 

[iamdhamo]

How they approve card wrongly🤔

That was the reason they said after closing it due to internal policies