SBI Unipay: Credit Card Bill Payments Failed - Customers Struggle with Refunds

[Aniket]

Done the 1st and 2nd steps just now but I have a question about the 3rd point.
Why do we need to involve hdfc pno into this matter when it is not related, because I done transaction using kotak DC. I don't understand the connection, if you can elaborate on it.

No point to involve even Kotak, it's SBI, who's at fault.

 

[chuckzspadina]

No point to involve even Kotak, it's SBI, who's at fault.

And what about the HDFC Pno, is it linked with SBI unipay?

 

[Aniket]

And what about the HDFC Pno, is it linked with SBI unipay?

Your Source bank is HDFC or Kotak?

I don't know based on what he has suggested it, he can only answer that. Or may be because of copied post. If SBI has processed refund and given refund reference number and even then it's not credited then only it makes sense to contact source bank, in my view.

Though, try contacting kotak also and see if they can check.

 

[chuckzspadina]

Your Source bank is HDFC or Kotak?

I don't know based on what he has suggested it, he can only answer that. Or may be because of copied post. If SBI has processed refund and given refund reference number and even then it's not credited then only it makes sense to contact source bank, in my view.

Though, try contacting kotak also and see if they can check.

I have already contacted them about this, they said I should wait till 20 November (for 31 days)

 

[Aniket]

I have already contacted them about this, they said I should wait till 20 November (for 31 days)

For what ? 🤡

 

[chuckzspadina]

For what ? 🤡

For charge back which I applied for this failed transaction.

 

[Trump]

Done the 1st and 2nd steps just now but I have a question about the 3rd point.
Why do we need to involve hdfc pno into this matter when it is not related, because I done transaction using kotak DC. I don't understand the connection, if you can elaborate on it.

Contact kotak pno then. This is because kotak being the originating bank would pay you compensation if auto reversal is beyond T+5 days. So make them aware that you know the rules. In my case i did with hdfc dc. Kotak would definitely not want to pay hefty compensation, therefore it'll expedite the process