SBI Unipay: Credit Card Bill Payments Failed - Customers Struggle with Refunds

[Infamous]

Canara Setu has same issue

How's the support there?

 

[BeingIncog]

How's the support there?

Non existent same as SBI unipay.

 

[Infamous]

Non existent same as SBI unipay.

Lol, so keep going with unipay or worth a shot?

 

[BeingIncog]

Lol, so keep going with unipay or worth a shot?

Unipay without login and desktop website works well.

 

[Infamous]

Unipay without login and desktop website works well.

I use desktop with login, don't want to take risks of missing transaction id, etc

 

[pinki]

I use desktop with login, don't want to take risks of missing transaction id, etc

If U got the msg for failed txn then don't panic u will get refund in 4-5 working days which is the usual timeline

 

[Infamous]

If U got the msg for failed txn then don't panic u will get refund in 4-5 working days which is the usual timeline

not exactly an SMS but the failed payment screen. I have downloaded the receipt for reference

 

[pinki]

not exactly an SMS but the failed payment screen. I have downloaded the receipt for reference

That's good then , u will get refund in timeline.
U just need to Wait, u will also receive the sms soon for failed txn .

 

[vine]

All
If your txn fails in SBI Unipay or Canara Setu or any other, please send email to BBPS support emails.
Other stuff does not work most of the time. Dont waste your time waiting for refund.

 

[chuckzspadina]

If U got the msg for failed txn then don't panic u will get refund in 4-5 working days which is the usual timeline

What if I have not received the message for failed transaction?
After adding the OTP the next page got stuck and it kept loading and amount also deducted on card. When I logged in to the Unipay on desktop then there on transaction I can see the transaction details and the status is transaction failed. This happened on 18th October but I am yet to receive the cashback. What should I do to get it?
I also raised a complaint to the kotak about it. But still no updates from their end as well.

 

[pinki]

What if I have not received the message for failed transaction?
After adding the OTP the next page got stuck and it kept loading and amount also deducted on card. When I logged in to the Unipay on desktop then there on transaction I can see the transaction details and the status is transaction failed. This happened on 18th October but I am yet to receive the cashback. What should I do to get it?
I also raised a complaint to the kotak about it. But still no updates from their end as well.

Its long time now, contact bbps support once .

 

[akish4u]

Canara setu works better for me. Done multiple transactions in past 3 months, None failed.
But after SBI unipay failure experience, I am doing multiple small divided payments instead if single big payment.

 

[sidmanraj]

My payment was successful, after the transaction It didn’t redirect automatically.. the payement not yet credited to credit card… what should I do

 

[Trump]

Many people are facing problems with SBI Unipay, a bill payment portal of State Bank Of India.

The Problem:
1. Few customers paid their credit card bills via the SBI Unity portal. Payment was deducted from their bank account (payment was successful), but the bill payment failed. According to SBI Unipay, customers should get their refund within 3 to 4 working days, but even after 10 days, many people didn't receive their refund.
2. Such failed transactions are not showing on the Unipay portal, so customers cannot directly file complaints on the same portal (you have to select the transaction to raise a complaint).
3. The email ID mentioned on the Unipay portal is not responding to customer emails. Even after 3 or 4 follow-ups, there has been no reply, not even an automatic reply from SBI. Customers are helpless and trying to contact SBI on Twitter, but still, their issue is not getting resolved.

Surprisingly, this Unipay portal is not a startup; it is a part of State Bank of India, India's largest bank (in terms of number of total customers). Such an act is not expected from a bank like SBI.

Here is how you can contact SBI Unity to resolve your issue:

1. Tag SBI and post your issue on X (Twitter).
2. Email your issue to rinb.customer@sbi.co.in

Hopefully, your problem will be resolved. If SBI still does not solve your problem, you can file a complaint with the RBI.
How to file a complaint with the RBI? Step-by-step guide, click here.

Don't forget to ask for compensation as per the RBI guidelines RBI/2019-20/67 DPSS.CO.PD No.629/02.01.014/2019-20 dated September 20, 2019. You can ask for Rs. 100 per day compensation if the refund doesn't happen within 5 days after making the transaction. Here is the screenshot of the guidelines
View attachment 49117
(PDF copy attached)

I mean I was going to post a whole thread on it. didn't know so many people are facing this issue.

I tested with a payment of 300 Rs from IDFC DC and the tx failed.
Have disputed the charge but was informed by customer support that it takes T+45 days for resolution

Same That's what HDFC Customer said to me, but RBI Guidelines are T+5 days , whom to claim the compensation from then?????? of Rs. 100 / day, but from whom to claim the compensation from???? The originating bank - in my case HDFC, I also raised a dispute with them today, or the merchant bank - in this case probably SBI on SBI Unipay.

Also payment made via hdfc classic plat. dc

Let's all mail to PNO of SBI

Well I'll help you out with their reply

Yeah...just wait for a week. You will get the refund back to your credit card. It happened in my case

Well I paid my kotak CC bill through HDFC DC , where am I supposed to receive the refund?????

I Finally received the refund today for failed transaction on 24th March, exactly 14 days later. Not sure what worked email or DM to Bharat Bill pay on X

Good news all failed txn refund received. Txn was done on 22 March

Did you get any compensation or even calimed it as per RBI Circular you are entitled to get Rs. 100/day delay beyond the T+5 day period.

Things are getting out of hand now. I still haven't received the refund of Rs. 1,000 done via HDFC Bank debit card.

I even wrote an email to support.bbps@sbi.co.in but there has been no response yet. Raised transaction dispute with HDFC Bank and they replied today with the response that merchant has claimed that amount.

In case I want to fight for it, I need to show transaction failed screenshot (which I didn't take) or email for failed transaction (which SBI Unipay didn't send). Above all, I don't even have the proof after logging into the portal since there's no trace of transaction in 'Transaction History' on SBI Unipay's website.

Those who are stuck in the same situation, please suggest what to do?

Whattttt????? Even I don't have a screenshot it just abruptly showed, "Session Expired" .........So did you get any solution with HDFC, please let me know

My refund of failed transaction of 28 March was refunded on 3 May

So please be aware of how many days it may take by SBI for refund processing

i feel like you should get a heft compensation as per the circular. Did you try it?

i have 1.13 lacs somewhere in the air from 16th aug, tried sending email to support, no response, then tried sending to merchant sbi email, they forwarded to the same support email and no response. What is the maximum amount of days it took for the refund? 7? 10? or more?

T+5 days

 

[sharad131]

I mean I was going to post a whole thread on it. didn't know so many people are facing this issue.


Same That's what HDFC Customer said to me, but RBI Guidelines are T+5 days , whom to claim the compensation from then?????? of Rs. 100 / day, but from whom to claim the compensation from???? The originating bank - in my case HDFC, I also raised a dispute with them today, or the merchant bank - in this case probably SBI on SBI Unipay.

Also payment made via hdfc classic plat. dc


Well I'll help you out with their reply

View attachment 73904

Well I paid my kotak CC bill through HDFC DC , where am I supposed to receive the refund?????



Did you get any compensation or even calimed it as per RBI Circular you are entitled to get Rs. 100/day delay beyond the T+5 day period.


Whattttt????? Even I don't have a screenshot it just abruptly showed, "Session Expired" .........So did you get any solution with HDFC, please let me know

i feel like you should get a heft compensation as per the circular. Did you try it?


T+5 days

Can anyone please share the circular from RBI which states penalty is transaction is not settled in T+5 days?

 

[Trump]

Can anyone please share the circular from RBI which states penalty is transaction is not settled in T+5 days?

The OP has already shared it in the very beginning

 

[rimtesh]

I did a transaction on 1st November and it got failed, i received sms for failed transaction on same day, is there anything that i have to do to get refund

 

[6ix9ine]

I did a transaction on 1st November and it got failed, i received sms for failed transaction on same day, is there anything that i have to do to get refund
View attachment 73942

Wait 3-5 working days for automatic refund

 

[Subhajeet]

facing the same issue tried to pay the bill of my sbi credit card using sbi uni pay and hdfc bank platinum debit card amount debited from account not reversed to hdfc bank whom to complaint filed with sbi bank, uni pay and hdfc bank, hdfc clueless, sbi uni pay saying they dont have the money, npci says contact hdfc please guide and where to file complaint please guide

 

[vine]

facing the same issue tried to pay the bill of my sbi credit card using sbi uni pay and hdfc bank platinum debit card amount debited from account not reversed to hdfc bank whom to complaint filed with sbi bank, uni pay and hdfc bank, hdfc clueless, sbi uni pay saying they dont have the money, npci says contact hdfc please guide and where to file complaint please guide

Please send email to BBPS support email addresses.with BBPS txn ID , date/time, amount, etc details.