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SC Smart Cashback Query

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Rohan

Rohan

TF Premier
Hello community!!

Can anyone clarify SC smart cashback related query..

Do we earn cashback per statement like Ace?? or Monthly (Like transactions are calculated from 1st of every till end of the month)

In website (Get 2%* cashback on all your Online spends, up to a maximum of Rs 1000 per month.) but not sure is it for real!
 
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I can confirm that the cashback cap has been shifted from the calendar month to the billing cycle. I believe there was no communication about this change. My transaction of approximately 37k on December 2nd earned only 143 reward points, completing 1000 for my current billing cycle. I plan to file a complaint with customer care to see how it is addressed.

Has anyone received any communication from SCB about this change?
 
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harmonizer97 said:
I can confirm that the cashback cap has been shifted from the calendar month to the billing cycle. I believe there was no communication about this change. My transaction of approximately 37k on December 2nd earned only 143 reward points, completing 1000 for my current billing cycle. I plan to file a complaint with customer care to see how it is addressed.

Has anyone received any communication from SCB about this change?
Click to expand...
Nop, they are above RBI guidelines.
 
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harmonizer97 said:
I can confirm that the cashback cap has been shifted from the calendar month to the billing cycle. I believe there was no communication about this change. My transaction of approximately 37k on December 2nd earned only 143 reward points, completing 1000 for my current billing cycle. I plan to file a complaint with customer care to see how it is addressed.

Has anyone received any communication from SCB about this change?
Click to expand...
No. Didn't receive any message from SC regarding this. Thanks for updating this info
 
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harmonizer97 said:
I can confirm that the cashback cap has been shifted from the calendar month to the billing cycle. I believe there was no communication about this change. My transaction of approximately 37k on December 2nd earned only 143 reward points, completing 1000 for my current billing cycle. I plan to file a complaint with customer care to see how it is addressed.

Has anyone received any communication from SCB about this change?
Click to expand...
I also confirm SC moved to billing cycle cashback. Probably it happened when they assigned account number to our cards.
I also lost 49 rupees now. Need to do more transaction this month but now hold it till 16th Dec.
 
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sourpai said:
Is there a way to get SC smart card FYF? I know this is applicable for new customers, but I already have SC Ultimate and need this card as FYF. Has anyone managed to get this FYF or even LTF?
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I got this card fyf also I got one plus earbuds for doing first two transactions combined to more than 2500rs. Using from 2021 ...my best card...will never close it till it gives 2% on wallet load
 
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I will give a tip...my statement date is 20th . I always do a wallet load of 50k on 21st every month...which settles in 3-4days and then my cashback also gets posted and again next month I use only on 21st. So either be it's statement date or monthly I get cashback of 1k . I just see that what was my last cashback before doing transaction of 50k in the app and after 6days again see the cashback...I always shows 1k increased....
 
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CHOCOPANDA said:
I will give a tip...my statement date is 20th . I always do a wallet load of 50k on 21st every month...which settles in 3-4days and then my cashback also gets posted and again next month I use only on 21st. So either be it's statement date or monthly I get cashback of 1k . I just see that what was my last cashback before doing transaction of 50k in the app and after 6days again see the cashback...I always shows 1k increased....
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Using which wallet?
 
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Success story: Got my cashback credited.

Received this from the PNO —

This is with reference to your e-mail dated 28th December 2024 expressing concern regarding cashback issue towards card ending with xxxx.

Upon review, we would like to clarify that as per recent system migration cashback towards card ending with xxxx will calculated basis on billing cycle, hence maximum cashback has been credited.

However, as service gesture we have initiated cashback of INR 592 towards credit card which will be processed within 3-5WD.

We are sorry for the inconvenience caused.

We thank you for bringing this matter to our attention and providing us with an opportunity to address the same.

Please feel free to write back to us for any further support.

harmonizer97 said:
I can confirm that the cashback cap has been shifted from the calendar month to the billing cycle. I believe there was no communication about this change. My transaction of approximately 37k on December 2nd earned only 143 reward points, completing 1000 for my current billing cycle. I plan to file a complaint with customer care to see how it is addressed.

Has anyone received any communication from SCB about this change?
Click to expand...

I would suggest to directly send the email to PNO and also mention that you will knock on RBI ombudsman’s doors if the issue is not satisfactorily resolved within 30 days.

I received the reply on the same day.
 
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harmonizer97 said:
Success story: Got my cashback credited.

Received this from the PNO —

This is with reference to your e-mail dated 28th December 2024 expressing concern regarding cashback issue towards card ending with xxxx.

Upon review, we would like to clarify that as per recent system migration cashback towards card ending with xxxx will calculated basis on billing cycle, hence maximum cashback has been credited.

However, as service gesture we have initiated cashback of INR 592 towards credit card which will be processed within 3-5WD.

We are sorry for the inconvenience caused.

We thank you for bringing this matter to our attention and providing us with an opportunity to address the same.

Please feel free to write back to us for any further support.



I would suggest to directly send the email to PNO and also mention that you will knock on RBI ombudsman’s doors if the issue is not satisfactorily resolved within 30 days.

I received the reply on the same day.
Click to expand...
Thank me, I raised complaint to RBI Ombudsman already for this😜.
 
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