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Waiting for update on Axis Airtel CC application

sidmal

TF Select
I had applied for an Axis Airtel credit card through the Airtel Thanks app on 6th Nov 23. Video KYC was done the same day. However, a few minutes later I got a message that due to a network issue, v-kyc was not completed successfully. Next day I got a call from an Axis Bank person informing me that they will send an executive for KYC and document verification at my residence. This was done on 8th Nov 23. Since then, there has been no update on the Axis Bank CC Portal. Stuck at "Your Credit Card application has been processed and is undergoing an eligibility check". Have used all channels - called, chatted and tweeted - to no avail. Yesterday (22nd Nov 23), a customer care executive raised a "service request" and told me to wait for "05 working days". Same thing was done by the Axis Bank twitter team - a second service request with a "service request is under process and you shall be updated with the response shortly".

I dont have any Axis Bank credit card and this was supposed to be my first one. CIBIL is 780+

Can anyone guide me on whats the best course of action to find out about the status of my application? Thanks.
 
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