RBIO: Got compensation of Rs. 21000 from HSBC

[Raavan]

Full guide: How to maximize📈 your RBIO compensation

Two step process:
1. Shift to @sjmajumder house. And update adhar and bank address to that address.
2. After filing complaint, follow the ombudsman assigned to find which hotel he goes to. Then simply do what blackmailers do in saavdhan india.

Did I miss anything @sjmajumder ?

 

[sjmajumder]

Two step process:
1. Shift to @sjmajumder house. And update adhar and bank address to that address.
2. After filing complaint, follow the ombudsman assigned to find which hotel he goes to. Then simply do what blackmailers do in saavdhan india.

Did I miss anything @sjmajumder ?

Yes, the consultation fees 💰💰💰

 

[kuchbhikuchbhi is verified member.]

Two step process:
1. Shift to @sjmajumder house. And update adhar and bank address to that address.
2. After filing complaint, follow the ombudsman assigned to find which hotel he goes to. Then simply do what blackmailers do in saavdhan india.

Did I miss anything @sjmajumder ?

Why to go for two step trouble
1 step process
1. Give your login credentials to @sjmajumder he'll take out the fees himself and file and fight over the case for you while you sit back and relax and watch the trolling!

 

[kuchbhikuchbhi is verified member.]

Two step process:
1. Shift to @sjmajumder house. And update adhar and bank address to that address.
2. After filing complaint, follow the ombudsman assigned to find which hotel he goes to. Then simply do what blackmailers do in saavdhan india.

Did I miss anything @sjmajumder ?

well theres a doubt
if TF ACE Pradumya was derived from ACP Pradyuman

 

[Raavan]

well theres a doubt
if TF ACE Pradumya was derived from ACP Pradyuman

Haa bhai how did you know?
I am currently shooting for CID which is starting from 16th December. Okay director is calling for next scene. Bye

 

[vaibhav111vaibhav111 is verified member.]

update - SCB bank have removed double inquiry so i crossed checked with cibil it show now just one enquiry
This is with reference to your complaint (XXXXXXXX) regarding the updation of your bureau details for your card account.

We wish to inform you that we have removed the dual cibil enquiry done on your credit card. In this regard, we would like to confirm that your records have been updated with the Credit Bureau (CIC/ CI) as on XXX/12/2024. We request you to kindly check the updated records on the bureau website.

Furthermore, in case you have any additional queries, please feel free to reach out to us for assistance.

In view of the above we are proceeding to close the complaint.

Thanks and Regards,

 

[sjmajumder]

Hey @sjmajumder , this is regarding a complaint my cousin raised with RBIO against a major bank (not credit card-related but mortgage loan-related). The bank has not released the property documents for over 15 months now since the final payment, despite repeated requests and complaints. He filed a complaint with RBIO recently, seeking compensation of ₹20 lakhs with a complete timeline and all documentary/email proofs. Now, the bank has suddenly started calling him, stating that they will release the documents in a few days.

What is the bank's explanation for not releasing the documents for so long? There is separate process for taking the documents back. Have you done that?

My questions to @sjmajumder / other experienced members with RBIO process:

1. Can he accept the documents (as it is a high-value property) for safety reasons at the earliest and still proceed with the compensation claim?

Yes, he can accept. There is no safety issue here. As long as it is in bank's custody, it is the bank's responsibility.

1. As per the RBI circular, banks are liable to pay ₹5,000 per day, which already exceeds the ₹20 lakh claim amount. Can RBIO award such a high claim amount?

RBIO can award a max compensation of Rs. 1 Lakh but that is for harassment, expenses, mental anguish, etc.
If RBI circular states 5000 compensation per day, that will be additional and RBIO should be able to award that and an additional 1L too for harassment and mental anguish.

1. Would he be better off going to consumer court in case RBIO doesn’t work?

Wait for RBIO order and then decide accordingly.

1. Since the bank is now calling him that they will release the documents, will there be a physical meeting or would the process be online and will the Ombudsman be part of it?​

Any advice is appreciated, thanks!

Depends on RBIO.

 

[350modena]

So my RM promised me a particular card (hdfc) early Nov, which included card upgrade and limit increase. Nothing has happened since then on the upgrade front except empty promises by the RM and his boss but instead have had 3 cibil hits with a paltry limit increase. The RM promised deviation approval but is unable to do anything now. I have disputed the cibil hits and also written to hdfc including escalated to grievance redressal.

What kind of case do i have ? It's caused a lot of anguish and harassment and followup and wastage of time.

 

[350modena]

So my RM promised me a particular card (hdfc) early Nov, which included card upgrade and limit increase. Nothing has happened since then on the upgrade front except empty promises by the RM and his boss but instead have had 3 cibil hits with a paltry limit increase. The RM promised deviation approval but is unable to do anything now. I have disputed the cibil hits and also written to hdfc including escalated to grievance redressal.

What kind of case do i have ? It's caused a lot of anguish and harassment and followup and wastage of time.

@sjmajumder any advice would be greatly appreciated!

 

[sjmajumder]

@sjmajumder any advice would be greatly appreciated!

So my RM promised me a particular card (hdfc) early Nov, which included card upgrade and limit increase. Nothing has happened since then on the upgrade front except empty promises by the RM and his boss but instead have had 3 cibil hits with a paltry limit increase.

Did you get limit increase against each CIBIL hit?

The RM promised deviation approval but is unable to do anything now. I have disputed the cibil hits and also written to hdfc including escalated to grievance redressal.

What kind of case do i have ? It's caused a lot of anguish and harassment and followup and wastage of time.

Do you have written proof or voice recording of the promises made?

 

[350modena]

Did you get limit increase against each CIBIL hit?

Do you have written proof or voice recording of the promises made?

First cibil hit had a small limit increase, not in line with what was discussed.

Second and third were just hits no action.

I have written proof of the upgrade and limit increase, in a mix of whatsapp and emails messages.

 

[TrueColours]

My questions to @sjmajumder / other experienced members with RBIO process:

1. Can he accept the documents (as it is a high-value property) for safety reasons at the earliest and still proceed with the compensation claim?
2. As per the RBI circular, banks are liable to pay ₹5,000 per day, which already exceeds the ₹20 lakh claim amount. Can RBIO award such a high claim amount?
3. Would he be better off going to consumer court in case RBIO doesn’t work?
4. Since the bank is now calling him that they will release the documents, will there be a physical meeting or would the process be online and will the Ombudsman be part of it?​

As per the RBI notification, the “directions shall be applicable to all cases where release of original movable / immovable property documents falls due on or after December 1, 2023.”

 

[kuchbhikuchbhi is verified member.]

First cibil hit had a small limit increase, not in line with what was discussed.

Second and third were just hits no action.

I have written proof of the upgrade and limit increase, in a mix of whatsapp and emails messages.

then slide a mail to pno right away what are you doing my friend infinia is waiting for you

 

[350modena]

then slide a mail to pno right away what are you doing my friend infinia is waiting for you

Yes that's my next step...

I have to collate all my discussions and emails and conversations in an email to ensure i capture the whole saga!

 

[kuchbhikuchbhi is verified member.]

Yes that's my next step...

I have to collate all my discussions and emails and conversations in an email to ensure i capture the whole saga!

yes yes fs

 

[sjmajumder]

First cibil hit had a small limit increase, not in line with what was discussed.

Second and third were just hits no action.

I have written proof of the upgrade and limit increase, in a mix of whatsapp and emails messages.

You can go ahead and complaint to RBIO

 

[350modena]

You can go ahead and complaint to RBIO

I had raised a cibil dispute and hdfc closed it in 4 days saying complainant has given consent. I have my follow up email and Whatsapp messages to the RM high lighting the unnecessary hits.

Should I write to pno first then RBIO - do i need to dispute in cibil again or let it be?

 

[sjmajumder]

I had raised a cibil dispute and hdfc closed it in 4 days saying complainant has given consent. I have my follow up email and Whatsapp messages to the RM high lighting the unnecessary hits.

Should I write to pno first then RBIO - do i need to dispute in cibil again or let it be?

You have done once. That's more than enough, unless you want to delay

 

[350modena]

You have done once. That's more than enough, unless you want to delay

No of course not. I will write to hdfc PNO and then go to RBIO.

 

[helloworld]

Dear Friends,

Great success once again. Thanks to RBIO 🙏🙏🙏.

HSBC took around 2.5 months to deliver my addon card. Took around 7 calls lasting over 100 minutes and 3 mails. They kept sending the card to my old address in Mumbai in spite of confirming on call every time that address is updated to Kolkata address. They also failed to redirect the dispatched card to new address and card was returned to bank every time. In the process they also re-dispatched my primary card by mistake without any request for the same. After finally receiving the card, mailed HSBC for a compensation of Rs. 10,000 which they declined as usual, in spite of mentioning that they have recently paid me a compensation of 5K by BO order.

Next step was undoubtedly RBI Bamboo.

HSBC mailed in response to RBIO complaint and credited Rs. 1000 to my card on 12-Sep. In the response mail they tried to hide their incompetency and stated card has been delivered, however due to the delay they are paying a compensation of Rs. 1000 as a goodwill gesture. I replied stating please go through my complaint, all call date and time are given in my mail. Take out the call recording and see how you have harassed me for over 2 months.

Absolute silence since then, till I received the below mail from RBIO this morning 🙂

View attachment 75398

- Is RBIO ordered 1000/- as compensation to you or its HSBC when they received complaint and try to settle with you?
- Also, did you know that here for sample scenario in point 2, if RBIO mentioned that "1000/- is what best decided between RE and RBIO" and we're closing under clause 14(9)(a), any escalations or futher explanation for that?