Hello Everyone,
Here, you can find Bank's Customer Care Dept details (Banking related queries)
Here, you can find Bank's Customer Care Dept details (Banking related queries)
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All Banks Customer Care Dept Contact Info (Mail and Phone Numbers)
- Thread starter talkwithfino
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ritwik2000
TF Ace
Good job brother..Hello Everyone,
While there exists a thread for All Bank Credit Card Dept >> https://www.technofino.in/community/threads/all-bank-credit-card-department-email-id-phone-no.529/
This thread is to covers the Support options for Regular Banking
HDFC BANK
Customer Care Phone - 1800 202 6161
recently, they updated this and included two more numbers - 1800 1600 / 1800 2600
For Managed Programs Customers - 1800 266 3310 (it is basically the same for Classic, Preferred; only Imperia and Infiniti have dedicated desks)
For Imperia & Infiniti Customers - 1800 102 3310
Email: Lvl 1 - support@hdfcbank.com OR for managed programs >> classicbanking@hdfcbank.com / preferredbanking@hdfcbank.com / imperiabanking@hdfcbank.com/ infinitibanking@hdfcbank.com
in case of escalation >> escalation@hdfcbank.com
Lvl 2- grievance.redressal@hdfcbank.com
Lvl 3- pno@hdfcbank.com
Desk of MD/CEO- sashi.jagdishan@hdfcbank.com
ICICI BANK
Customer Care Phone - 1800 1080
For Wealth Customers - 1800 103 8181
Email: Lvl 1 - customer.care@icicibank.com
For escalation >> https://nli.icicibank.com/NewRetailWeb/complaint.htm
Lvl 3 - headservicequality@icicibank.com / pno@icicibank.com /
For Respective Programs- headprivilegebanking@icicibank.com / headwealthmanagement@icicibank.com/ headprivatebanking@icicibank.com
Desk of Senior Management - https://nli.icicibank.com/NewRetailWeb/seniorManagementGrievance.htm
KOTAK BANK
Customer Care phone - 1800 266 0811
for banking complaints - 1860 266 2666
Privy League Customers - 1800 266 6666
Private Banking - 022 6204 2100
Email - privileged@kotak.com (for Privy League Customers)
feedback.private@kotak.com (for Private Banking Customers)
if anyone has kotak support emails; pls DM me, I will update them over here
AXIS BANK
Customer Care phone - 1860 419 5555 / 1860 500 5555 / 1800 103 5577
For Burgundy Customers - 1800 419 0065
Email: For Burgundy Customers - premium.experience@axisbank.com
Lvl 2 - nodal.officer@axisbank.com
Lvl 3 - pno@axisbank.com
Will be updating soon for other Banks. Meanwhile, if anyone has email id's for Kotak and any dedicated email/ phone for any Managed HNI programs for any other banks, pls DM me.
Good information .
Add more in future
Add more in future
doraemon
TF Legend
Nice share keep it updatedHello Everyone,
While there exists a thread for All Bank Credit Card Dept >> https://www.technofino.in/community/threads/all-bank-credit-card-department-email-id-phone-no.529/
This thread is to covers the Support options for Regular Banking
HDFC BANK
Customer Care Phone - 1800 202 6161
recently, they updated this and included two more numbers - 1800 1600 / 1800 2600
For Managed Programs Customers - 1800 266 3310 (it is basically the same for Classic, Preferred; only Imperia and Infiniti have dedicated desks)
For Imperia & Infiniti Customers - 1800 102 3310
Email: Lvl 1 - support@hdfcbank.com OR for managed programs >> classicbanking@hdfcbank.com / preferredbanking@hdfcbank.com / imperiabanking@hdfcbank.com/ infinitibanking@hdfcbank.com
in case of escalation >> escalation@hdfcbank.com
Lvl 2- grievance.redressal@hdfcbank.com
Lvl 3- pno@hdfcbank.com
Desk of MD/CEO- sashi.jagdishan@hdfcbank.com
ICICI BANK
Customer Care Phone - 1800 1080
For Wealth Customers - 1800 103 8181
Email: Lvl 1 - customer.care@icicibank.com
For escalation >> https://nli.icicibank.com/NewRetailWeb/complaint.htm
Lvl 3 - headservicequality@icicibank.com / pno@icicibank.com /
For Respective Programs- headprivilegebanking@icicibank.com / headwealthmanagement@icicibank.com/ headprivatebanking@icicibank.com
Desk of Senior Management - https://nli.icicibank.com/NewRetailWeb/seniorManagementGrievance.htm
KOTAK BANK
Customer Care phone - 1800 266 0811
for banking complaints - 1860 266 2666
Privy League Customers - 1800 266 6666
Private Banking - 022 6204 2100
Email - privileged@kotak.com (for Privy League Customers)
feedback.private@kotak.com (for Private Banking Customers)
if anyone has kotak support emails; pls DM me, I will update them over here
AXIS BANK
Customer Care phone - 1860 419 5555 / 1860 500 5555 / 1800 103 5577
For Burgundy Customers - 1800 419 0065
Email: For Burgundy Customers - premium.experience@axisbank.com
Lvl 2 - nodal.officer@axisbank.com
Lvl 3 - pno@axisbank.com
Will be updating soon for other Banks. Meanwhile, if anyone has email id's for Kotak and any dedicated email/ phone for any Managed HNI programs for any other banks, pls DM me.
Incredible work bro I wish you all the hoesHello Everyone,
While there exists a thread for All Bank Credit Card Dept >> https://www.technofino.in/community/threads/all-bank-credit-card-department-email-id-phone-no.529/
This thread is to cover the Support options for Regular Banking
HDFC BANK
Customer Care Phone - 1800 202 6161
recently, they updated this and included two more numbers - 1800 1600 / 1800 2600
For Managed Programs Customers - 1800 266 3310 (it is basically the same for Classic, Preferred; only Imperia and Infiniti have dedicated desks)
For Imperia & Infiniti Customers - 1800 102 3310
Email: Lvl 1 - support@hdfcbank.com OR for managed programs >> classicbanking@hdfcbank.com / preferredbanking@hdfcbank.com / imperiabanking@hdfcbank.com/ infinitibanking@hdfcbank.com
in case of escalation >> escalation@hdfcbank.com
Lvl 2- grievance.redressal@hdfcbank.com
Lvl 3- pno@hdfcbank.com
Desk of MD/CEO- sashi.jagdishan@hdfcbank.com
ICICI BANK
Customer Care Phone - 1800 1080
For Wealth Customers - 1800 103 8181
Email: Lvl 1 - customer.care@icicibank.com
For escalation >> https://nli.icicibank.com/NewRetailWeb/complaint.htm
Lvl 3 - headservicequality@icicibank.com / pno@icicibank.com /
For Respective Programs- headprivilegebanking@icicibank.com / headwealthmanagement@icicibank.com/ headprivatebanking@icicibank.com
Desk of Senior Management - https://nli.icicibank.com/NewRetailWeb/seniorManagementGrievance.htm
KOTAK BANK
Customer Care phone - 1800 266 0811
for banking complaints - 1860 266 2666
Privy League Customers - 1800 266 6666
Private Banking - 022 6204 2100
Email - privileged@kotak.com (for Privy League Customers)
feedback.private@kotak.com (for Private Banking Customers)
if anyone has kotak support emails; pls DM me, I will update them over here
AXIS BANK
Customer Care phone - 1860 419 5555 / 1860 500 5555 / 1800 103 5577
For Burgundy Customers - 1800 419 0065
Email: For Burgundy Customers - premium.experience@axisbank.com
Lvl 2 - nodal.officer@axisbank.com
Lvl 3 - pno@axisbank.com
View attachment 49874
Customer Care phone - 1800 10 888
Email : banker@idfcfirstbank.com ( to be verified yet )
Lvl 2 - rno@idfcfirstbank.com ( rno stands for Regional Nodal Offier)
Lvl 3- pno@idfcfirstbank.com > the pno desk also has a hpone number - 1800 209 9771
Customer Care phone - 1860 210 3456 / 1860 267 1234
for erstwhile LVB Bank - 1860 267 4567
For Treasures Customers ( if you are digibank customer, you can still call; they will route your call to Digibank Executive) - 1800 209 4555
Email: customercareindia@dbs.com
Lvl 1 - Regional Nodal Officers >> https://www.dbs.com/in/iwov-resources/pdf/ibanking/RNOs-List-DBIL.pdf
Lvl 2- dbsnodalofficer@dbs.com ( Principal Nodal Officer) +91 22 6614 7578
Lvl 3- seniormgmt-cbg@dbs.com
Lvl 4- cbgheaddbsindia@dbs.com
Lvl 5 - ceodbsindia@dbs.com +91 22 6638 8847
HSBC BANK
Customer Care Phone - 1800 267 3456 / 1800 121 2208
For Premier Banking Customers- 1800 266 3456 / 1800 120 4722
Email : Lvl 1 - Either through above Phone Banking numbers or Online Form > https://www.hsbc.co.in/en-in/forms/complaint/
Lvl 2- Same Online Form >> https://www.hsbc.co.in/en-in/forms/complaint/
Lvl 3 ( for different depts) is as follows :
Pno - pnohsbcbank@hsbc.co.in 022 6122 3798
Head of Customer Advocacy - headcustomerrelations.retailbanking@hsbc.co.in
Head of Wealth and Personal Banking - headretailbanking@hsbc.co.in
Ceo's office - ceosoffice@hsbc.co.in
Will be updating soon for other Banks. Meanwhile, if anyone has email id's for Kotak and any dedicated email/ phone for any Managed HNI programs for any other banks, pls DM me.
btw can you please add IndusInd
@ritwik2000 Thank you bro for providing the info
Last edited:
ritwik2000
TF Ace
@TechnoFino please pin this up
Customer Care Phone - +91 22 6115 6300
Email :- customercare@rblbank.com
For Insignia Customers - insignia@rblbank.com > 1800 120 616161
Lvl 2 - regionalnodalofficer@rblbank.com
Lvl 3 - principalnodalofficer@rblbank.com
Desk of CEO- ceo@rblbank.com
Customer Care Phone - 1800 2222 44 / 1800 208 2244
Email : customercare@unionbankofindia.com
Lvl 2- The Regional Nodal Officer list can be found here >> https://www.unionbankofindia.co.in/english/grievances-redressal.aspx
Lvl 3- Escalation to the Principal Nodal Officer - cgo@unionbankofindia.com
Seems like Thread have a word count limit of 30,000. Posting the above two here, for the time being.
Strange
TF Prestige
It's for SBI Card not State Bank of India.
Make it wiki post
ritwik2000
TF Ace
@talkwithfino PNB : level 1 - care@pnb.co.in
level 2 - Circle Officers https://www.pnbindia.in/circle-offices-branches.html
level 3 - Zonal Officers https://www.pnbindia.in/ZONAL-MANAGERS.html
level 4 - Customer Care Centre HO cccho@pnb.co.in
level 4/5 - PNO pno@pnb.co.in
axis bank md - amitabh.chaudhry@axisbank.com
level 2 - Circle Officers https://www.pnbindia.in/circle-offices-branches.html
level 3 - Zonal Officers https://www.pnbindia.in/ZONAL-MANAGERS.html
level 4 - Customer Care Centre HO cccho@pnb.co.in
level 4/5 - PNO pno@pnb.co.in
axis bank md - amitabh.chaudhry@axisbank.com
Last edited:
Oh shit forget to read the post
ritwik2000
TF Ace
Honestly speaking Public banks escalation matrix is broken and no one replies. My friend faced it with SBI and I faced it with BoB. Only when RBI BO gets involved they honor to call with up with full urgency.
NShah
TF Prestige
@ashwink @vaibhav111 Make it wiki postHello Everyone,
While there exists a thread for All Bank Credit Card Dept >> https://www.technofino.in/community/threads/all-bank-credit-card-department-email-id-phone-no.529/
This thread is to cover the Support options for Regular Banking
HDFC BANK
Customer Care Phone - 1800 202 6161
recently, they updated this and included two more numbers - 1800 1600 / 1800 2600
RM Connect - 70433 70433
For Managed Programs Customers - 1800 266 3310 (it is basically the same for Classic, Preferred; only Imperia and Infiniti have dedicated desks)
For Imperia & Infiniti Customers - 1800 102 3310
Email: Lvl 1 - support@hdfcbank.com OR for managed programs >> classicbanking@hdfcbank.com / preferredbanking@hdfcbank.com / imperiabanking@hdfcbank.com/ infinitibanking@hdfcbank.com
in case of escalation >> escalation@hdfcbank.com
Lvl 2- grievance.redressal@hdfcbank.com
Lvl 3- pno@hdfcbank.com
Desk of MD/CEO- sashi.jagdishan@hdfcbank.com
ICICI BANK
Customer Care Phone - 1800 1080
For Wealth Customers - 1800 103 8181
Email: Lvl 1 - customer.care@icicibank.com
For escalation >> https://nli.icicibank.com/NewRetailWeb/complaint.htm
Lvl 3 - headservicequality@icicibank.com / pno@icicibank.com /
For Respective Programs- headprivilegebanking@icicibank.com / headwealthmanagement@icicibank.com/ headprivatebanking@icicibank.com
Desk of Senior Management - https://nli.icicibank.com/NewRetailWeb/seniorManagementGrievance.htm
KOTAK BANK
Customer Care phone - 1800 266 0811
for banking complaints - 1860 266 2666
Privy League Customers - 1800 266 6666
Private Banking - 022 6204 2100
Email - privileged@kotak.com (for Privy League Customers)
feedback.private@kotak.com (for Private Banking Customers)
Lvl 2 - Nodal Officer - p.balgi@kotakbank.com
Lvl 3 - PNO - k.vora@kotakbank.com
AXIS BANK
Customer Care phone - 1860 419 5555 / 1860 500 5555 / 1800 103 5577
For Burgundy Customers - 1800 419 0065
Email: For Burgundy Customers - premium.experience@axisbank.com
Lvl 2 - nodal.officer@axisbank.com
Lvl 3 - pno@axisbank.com
View attachment 49874
Customer Care phone - 1800 10 888
Email : banker@idfcfirstbank.com ( to be verified yet )
Lvl 2 - rno@idfcfirstbank.com ( rno stands for Regional Nodal Offier)
Lvl 3- pno@idfcfirstbank.com > their pno desk also has a phone number - 1800 209 9771
Desk of Senior Management :- prioritydesk@idfcfirstbank.com
Chief Customer Experience Officer - CCEO@idfcfirstbank.com ( YES, there are 2 'C' ) Reatil Banking head > head.retailbanking@idfcfirstbank.com
Ceo - CEO@idfcfirstbank.com
Customer Care phone - 1860 267 7777 / 022 6857 7777 / 022 4406 6666 / 022 4220 7777
Email :
Lvl 1 - https://www.indusind.com/in/en/microsites/forms/grievance-redressal.html OR>> reachus@indusind.com
For Exclusive Customers >> exclusive@indusind.com
For Pioneer Customers - pioneer@indusind.com
For Solitaire Customers - indussolitaire@indusind.com
Lvl 2- https://www.indusind.com/in/en/microsites/forms/grievance-redressal.html OR
customercare@indusind.com
List of Regional Nodal officers - https://www.indusind.com/content/da...anceRedressal/RNO-Regional-Nodal-Officers.pdf
Lvl 3- Escalation to the PNO >> https://www.indusind.com/in/en/microsites/forms/grievance-redressal.html
Customer Care phone - 1800 1200
For Yes Private - 1800 121 4444 / 1800 103 0210
Email : yestouch@yesbank.in
For Yes First Customers- yesfirst@yesbank.in
For Premia Customers - yespremia@yesbank.in
For Grandeur Customers - yesgrandeur@yesbank.in
Lvl 2- head.grievanceredressal@yesbank.in
Lvl 3 and Senior Management- principal.nodalofficer@yesbank.in /
retailhead@yesbank.in
presidential.complaints@yesbank.in
Desk of MD & Ceo - mdceo@yesbank.in
Customer Care phone - 1860 210 3456 / 1860 267 1234
for erstwhile LVB Bank - 1860 267 4567
For Treasures Customers ( if you are digibank customer, you can still call; they will route your call to Digibank Executive) - 1800 209 4555
Email: customercareindia@dbs.com
Lvl 1 - Regional Nodal Officers >> https://www.dbs.com/in/iwov-resources/pdf/ibanking/RNOs-List-DBIL.pdf
Lvl 2- dbsnodalofficer@dbs.com ( Principal Nodal Officer) +91 22 6614 7578
Lvl 3- seniormgmt-cbg@dbs.com
Lvl 4- cbgheaddbsindia@dbs.com
Lvl 5 - ceodbsindia@dbs.com +91 22 6638 8847
Customer Care phone - They have different phone numbers based on the city. Details here > https://www.sc.com/in/contact-us/
Email: customer.care@sc.com
For Premium Banking - same as above
For Priority Banking - priority.banking@sc.com
For Private Banking - +91 22 6735 5540
Lvl 2 - head.service@sc.com
Also, nodal.officer@sc.com
Lvl 3- principal.nodalofficer@sc.com ( 080 42896718 / 080 28089025 )
Head Wealth Management India - 080-42896714 / 080-28089019
Head Private Banking - 080-42896715/ 080-28089020
Ms Zarin Daruwala - Cluster CEO India and South Asia - 022-39400123 / 022-66029549
HSBC BANK
Customer Care Phone - 1800 267 3456 / 1800 121 2208
For Premier Banking Customers- 1800 266 3456 / 1800 120 4722
Email : Lvl 1 - Either through above Phone Banking numbers or Online Form > https://www.hsbc.co.in/en-in/forms/complaint/
Lvl 2- Same Online Form >> https://www.hsbc.co.in/en-in/forms/complaint/
Lvl 3 ( for different depts) is as follows :
Pno - pnohsbcbank@hsbc.co.in 022 6122 3798
Head of Customer Advocacy - headcustomerrelations.retailbanking@hsbc.co.in
Head of Wealth and Personal Banking - headretailbanking@hsbc.co.in
Ceo's office - ceosoffice@hsbc.co.in
If anyone has any dedicated email/ phone for any Managed HNI programs for any bank, pls DM or reply in this thread.
LE GE ND
ritwik2000
TF Ace
gmoper@centralbank.co.in nodal officer
ritwik2000
TF Ace
@talkwithfino add krdo
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